Customer Service Professional with 25 Years Experience
Resume:
Maria Gonzalez
LanCaster, CA 93534
*************@*****.***
Objective
Seeking a challenging position with a company where I can make a significant contribution by utilizing my 25 years of experience and furthering my expertise in the customer service industry
EXPERIENCE
NATIONAL VETERINARY ASSOCIATES, Remote — Pet Wellness Specialist, Client Center
Aug 2019-March 2025
• Provide concise,friendly service through outbound calls on behalf of multiples wellness plan communication
• Schedule veterinary appointments
•Educate clients on animal prevention care including vaccines, lab testing, dentist
• Review and update clients, patient, and accounting on software, payment collection on outstanding debt
• Achieve and exceed performance/sales goals
•work independently in a friendly and supportive environment provides excellent client services and telephone etiquette to achieve performance goals.
NATIONAL VETERINARY ASSOCIATES, Remote — CUSTOMER CARE SPECIALIST October 2016 - Aug 2019
• Provide friendly and concise service for clients of 30+ Pet Resorts
• Handle a daily average of 75+ inbound calls per day
• Consistently schedule appointments for boarding, grooming and daycare
• Review and update client’s personal information and interaction notes
• Achieve and exceed performance/sales goals
• Work independently and as part of a team when necessary . SKILLS
Bilingual Spanish English -
Conflict resolution- Time
management- Detail Oriented
- Computer literate- Data
Entry-10 key by touch-
Multi-Tasking-Prioritization
TMS —CUSTOMER CARE SPECIALIST
SEP 2014- SEP 2016
• Provided excellent customer service to all merchants
• Assisted in training newly hired agents
• Cross trained with multiple departments including Funding and Activations
• Tech support for the following systems: Terminals, Payment Jack, and Groovy Product
Bank of America —BRANCH SPECIALIST
SEP 2001- Jan 2014
• Maintained operational control to ensure the integrity of client information
• Ensured financial center was in compliance with policies, procedures and guidelines
• Monitored and identified fraudulent activity to prevent potential losses
• Trained and motivated staff of 15+ employees
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