Accounts Receivable & Collections Leader

Dedesa S Chisholm

Bloomfield, NJ, *****

*******@*****.***, 347-***-****

Profile

Detail-oriented and results-driven Accounts Receivable and Collections Manage with over a decade of proven experience in monitoring customer account statuses, managing collection processes, resolving invoice discrepancies, and mitigating financial risk.

Skills:

Epicor

AS 400

MS Dynamics 365 BC

QuickBooks Online

Excel

Pivots Tables

V-Lookup

EDI process

MS Office

SAP

Education:

Bachelor’s degree in business administration, with a concentration in accounting, Class of 2013. Metropolitan College of New York

Pace University: Certificate in bookkeeping. August 2013.

Experience:

Samsung Electronics USA- Englewood Cliff, NJ 08/25- Present

Accounts Receivable Analyst

Appling cash daily in SAP from Lox Box, Wire, and ACH. Making sure all payments are processed daily with no back log (upwards of 70 payments per day). Creating credits for approved deductions and researching unknown deductions.

Kent International- Fairfield, NJ 11/24-07/25

Accounts Receivable Manager

•Developed and maintained relationships with key accounts, resolving any payment discrepancies or issues in a timely manner.

•Created monthly reports analyzing aged accounts receivable balances, identifying trends and areas for improvement.

•Trained new employees in accounts receivable processes, systems and best practices for efficient collection management.

•Developed and implemented strategies to reduce the average DSO from 90 days to 40 days.

•Managed the advertising, markdown, and return allowances for department tors, making sure deductions are in line with sales team budgets.

High Point Design-New York, NY 03/24 -11/24

Accounts Receivable Manager

• Developed and maintained relationships with key clients, resolving any payment discrepancies or issues in a

timely manner.

• Collaborated with sales and customer service teams to resolve billing disputes and ensure accurate invoices.

• Created monthly reports analyzing aging accounts receivable balances, identifying trends and areas for

improvement.

• Led regular meetings with cross-functional teams to review delinquent accounts, develop action plans, and

monitor progress towards resolution.

• Trained new employees in accounts receivable processes, systems, and best practices for efficient collections

management.

• Analyzed bad debt reserves regularly to ensure accuracy of provisions based on historical data trends.

MAESA LLC, New York, NY 05/18 -09/23

Senior Accounts Receivable Manager

Manage the complete Billing, Credit, Collection, Cash Application, and Chargeback process.

Hired, Managed, Trained and reviewed a team of 5 A/R Manages and Chargeback Analyst.

Developed and maintained relationships with key clients, resolving any payment discrepancies or issues in a timely manner.

Administered credit limits using financial statements and D&B reports.

Processed invoices via EDI, Customer Website, and Manually, on a Daily, weekly, and Monthly basis.

Apply cash daily from Credit Card, ACH, and Wire Transfers.

Set up new accounts in the system, making sure the address, shipping, and payment terms are accurate.

Reach out to customers on a timely basis on past due accounts.

Reconciled the advertising, markdown, and return allowance for department stores, making sure deductions are in line with sales team approvals.

Developed and Implemented strategies to reduce the average DSO from 60 days to 45 days.

Chaired monthly meetings with the VP of Finance and Sales Staff on outstanding customers and any issues.

Aided in the upgrades to the ERP system, providing Expertise in accounts receivable processes

FOWNES BROTHERS & CO., INC, New York, NY 11/13- 05/18

Accounts Receivable Supervisor

Facilitated the factor relationship, reconciling chargebacks, invoicing, and Collections promptly.

Worked together with sales, warehouse, and customer service to collect information and resolve issues promptly.

Handled customer concerns regarding order and return issues, ensuring satisfaction through clear communication and solutions.

Coordinated the credit of new and existing customers, making sure the customer’s credit was in line with company requirements,

Enhanced DSO, by analyzing the aging report and working closely with past due accounts to create payment plans resulting in a 20% increase in on-time payments.

Created and maintained (KPIs) for areas of improvement and team performance.

Manage the advertising, markdown, and return allowance for department stores, making sure deductions are in line with sales team approvals.

Utilized accounting software to generate financial reports, reconcile accounts, and track customer payment trends.

VERIZON WIRELESS CORPRATE FINANCE, New York, NY 03/13-11/13

Accounts Receivable Analyst

Verified and posted accounts receivable invoice batches along with posting cash receipts,

Resolved discrepancies on the A/R invoices, researching deductions and pricing issues.

Conducted daily invoice reconciliation in Excel using v-lookup to the shipping documents.

Answered calls from VZW stores and Authorized Resellers on shipment, replacements, and returns.

Sourced and provided documentation for Sarbanes Oxley Testing.

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