Customer Service & Hospitality Professional

Niranjan K C

********@*****.*** Waterloo, ON, N*L 3X9 647-***-****

HIGHLIGHTS OF SKILLS

• Expert in providing superior customer service and developing excellent interpersonal relationships with coworkers.

• Demonstrates ability to manage time and multitask successfully under pressure.

• Patient, non-judgmental and willing to learn.

EDUCATION

• Bachelor’s in Hospitality and Tourism Management, Canada 2026

• Diploma in Hospitality and Tourism Management, Canada 2020

• Bachelors in English Literature, Nepal 2002

• Computer skills – Microsoft Excel, Word, Outlook ACHIEVEMENT

• Alcohol Serve Right Certificate, CBU, Nova Scotia 2026

• Food Safety Certification, CBU, Nova Scotia 2026

• Employee of The Month, Keltic Lodge, Ingonish Beach, NS 2025

• Workplace Violence and Harassment Training (All Jurisdictions) Citation Canada 2025

• Occupational Health and Safety Awareness Training for Workers (All Jurisdictions), Citation Canada 2025

• New WHMIS Training, Citation Canada 2025

WORK EXPERIENCE

Keltic Lodge, Ingonish Beach, NS 2025

Supervisor Kitchen Steward

• Provided training to other stewards.

• Assigned daily job responsibilities and provided a job schedule to stewards.

• Assisted the executive chef in making the stewards' schedule.

• Aided the manager with event management and banquet hall gatherings.

• Assured enough supply of plates, pans, cutlery and cookware in different stations.

• Assisted executive chefs in preparing food for plating to serve guests.

• Instructed to drain the dishwasher, refill with liquid soap and powder soap.

• Managed waste disposal by collecting waste and changing garbage bags.

• Ensured all stations, sinks, racks, trolleys and carts were cleaned and sanitized.

• Maintained the service standards as per the restaurant's requirements.

• Checked all the stations and the dishwasher switch-off. Niranjan K C

********@*****.*** Waterloo, ON, N2L 3X9 647-***-****

• Closed the workstations.

The Westin Trillium, Blue Mountain Resort, ON 2022 Room Attendant

• Performed essential duties of the daily housekeeping services in assigned units.

• Cleaned guest rooms, making beds, changing linens, dusting, and vacuuming.

• Cleaned bathrooms and sanitized all faucets, vanities, tubs, showers, and walls.

• Cleaned pool areas, lobbies, meeting halls, corridors and the hotel premises.

• Assisted in removing trash, recyclables and dirty linens as seen fit or directed.

• Listened to guest complaints, resolved problems, and informed leadership if needed. Student, Graduate in April 2026

Cape Breton University, Sydney, NS,

• Bachelor’s in Hospitality and Tourism Management Student 2019

Stanford International College, Brampton, ON

• Diploma in hospitality and tourism Management

G4S (The Shopping Channel, TSC, Mississauga), ON 2018 Security Guard

• Patrolled warehouse buildings and grounds regularly.

• Unlocked the gates for employees and drivers for shipments in trailers.

• Screened individuals, their items and bags.

• Recorded copies of bills of lading for security into the computer.

• Monitored access points and buildings on CCTV to determine security risks. ADDITIONAL EDUCATION

• WHMIS, Canada 2025

• Worker Health and Safety Awareness in 4 Steps, Canada 2025

• Emergency First Aid and CPR, Canada

• Security Guard License, Canada

• G-class License, Canada

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