IT Support & Telecommunications Specialist

Byron Tate

Florissant, MO *****

***********@*****.***

+1-314-***-****

Professional Summary

Telecommunications, Networking, and IT professional providing superior technical support for issues within the IT industry. Expert in leading teams to achieve shared goals and objectives. Authorized to work in the US for any employer

Work Experience

Order Management Coordinator

Cloud5 Communications-St. Louis, MO

December 2025 to Present

Work with internal resources to as needed to determine equipment needs to resolve break/fix problems Source equipment as needed for legacy PBX systems and telco issues (cables, blocks, BBU’s, etc.) Process purchase orders for legacy and telco equipment Add serialized equipment to Helios or NetSuite inventory Create billing events to make sure customers are billed for equipment Follow up with vendors for tracking information and/or incoming equipment estimates Compare sold contracts and BOMs to existing parts list Enter new parts into NetSuite as needed

Respond to questions from tier1, tier2, and project managers about various equipment and/or tickets Work with billing/finance department as needed

Work with customer success team to provide estimates to customers for items like on prem voicemail systems or call accounting systems

Escalate issues to customer success team as needed Maintain stock levels and order miscellaneous inventory supplies as needed. Create monthly projection/inventory requests for inventory orders based on BOMs for finance Sterile Processing Tech

BJC HEALTHCARE-St. Louis, MO

December 2024 to December 2025

• Decontaminated and sterilized surgical instruments, equipment, and supplies according to established protocols

• Assembled instrument trays and sets with meticulous attention to detail, ensuring accuracy and completeness

• Operated and maintained autoclaves, ultrasonic cleaners, and other sterilization equipment in compliance with safety guidelines

• Inspected instruments for damage or defects, promptly reporting any issues to the supervisor for repair or replacement

• Collaborated with surgical team members to anticipate instrument needs during procedures, facilitating efficient workflow

• Followed strict infection control practices at all times to prevent cross-contamination and ensure patient safety

• Assisted in the development of standard operating procedures (SOPs) for sterile processing activities within the department

Network Operations Specialist

Accenture Federal Services-St. Louis, MO

October 2022 to October 2024

· Responsible for day-to-day operations and ensuring all site connectivity is up and functioning for all AFS sites 24x7x365

· Participates in working support tickets, company wide requests, and operational projects

· Travels as needed to company sites.

· Administration of all network equipment

· Configuration of switch port and firewalls

· Client project requirements set by Engineering

· Network support for local site as well as all other sites

· Solar Winds monitoring

· Airwave Monitoring

· Rotating On-call support schedule

Warehouse Associate

Breakthru Beverage Group-St. Louis, MO

October 2023 to December 2023

• Responsible for filling bottle orders via pick to voice computer operating system

• Responsible for filling case product orders by locating and pulling product, labeling cases with the appropriate shipping label and placing onto the conveyor line

• Responsible for loading product on trucks and organizing according to loading standards

• Required to meet all productivity standards

• Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations

• Know, understand, and abide by all Federal and State laws pertaining to alcoholic beverages

• Understand and comply with all State and Federal regulations regarding the sale and promotion of assigned products

• Attend, participate, and complete all company regulatory and required trainings

• May be required to perform other duties as requested, directed or assigned 3rd Shift Warehouse Bottle Packer

Inhance Technologies-Hazelwood, MO

July 2021 to December 2023

• Pack materials into baskets. Help load/unload baskets into reactors

• Repack treated materials into appropriate shipping containers and prepares containers for shipping ensuring the correct number of items are re-packed into each box as specified by the customer

• Report all non conformance issues to Lead Bottle Packer/Shift Operator or Site Management immediately upon discovery to receive further instructions on how to proceed

• Must be able to use a tape gun and learn how to strap bundles and able to follow stack pack patterns

• Assist in loading/unloading of trucks

• Must be willing to work shift and/or overtime hours during the week and/or weekends as dictated by operations

• Maintain housekeeping of the plant.

• Clean baskets and other equipment as necessary

• Required to follow all safety, environmental and quality programs

• PPE must be worn at all times

• Required to follow all company policies

• Other duties as assigned by Manager/Supervisor/Shift Operator/Lead Assembly Technician

Potter Electric Signal-Hazelwood, MO

April 2023 to November 2023

• Increase consistency in operations through the ability to read and follow written instructions from an operation manual when assembling products.

• Use hand tools such as pliers, screwdrivers, box cutters and power tools to craft Potter Global Technologies products.

• Complete packing operations by packaging parts into cartons and taping boxes using auto tape dispensers.

• Serve as a partner to the Quality Control Team by ensuring all standard operating procedures and work instructions are followed.

• Actively create a safe and secure work environment through adhering to all company safety measures.

• Contribute to a collaborative environment by proactively resolving conflicts and being a supportive team member.

• Collaborate with manufacturing leaders to accept feedback in an effort to increase performance and product quality.

• Performs other duties as assigned.

Operations Specialist (NOC/Digital Command Center) Ameren-St. Louis, MO

May 2020 to August 2022

· Supports daily operations of the IT networks, LAN/WAN, transport, telephone, wireless data, and mobile radio networks

· Investigates Local Exchange Carriers (LECs) line regarding Signal Noise, PAR, Attenuation, Loop length, Power Transmit/Receive, Data upstream/downstream, CRC errors

· Provide support to IT field operations personnel, dispatch field support and contractors as required, open and manage tickets with equipment vendors and carriers. Provision cellular modems, perform basic DNS requests and malware mitigation

· Utilizes a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the Ameren networks. Tools and systems that include Solar Winds, ServiceNow, HP OMI, T/Windows, Envision

Plus/Sycamore DACS, Avaya Site Administration, and McAfee EPO. Cisco Identity Service Engine, Cisco Prime Infrastructure, Cisco StealthWatch, IPAM, Blue Cat, Nokia 5620 Service Aware manager, and Pro Vision NMS, etc.

· Documents and manages all issues in the ServiceNow ticketing system Network Administrator

Insignia Technology Services, LLC-St. Louis, MO

January 2018 to December 2020

· Analyzes Logs and identifies potential issues within computer systems and network devices

· Recommends and integrates VA approved technologies

· Performs monthly audits or systems

· Applies monthly updates and patches

· Installs and Configures new hardware and software

· Adds, Removes, and Updates user accounts and reset passwords

· Maintains the security of the hardware and software

· Updates and follows Standard Operating Procedures (SOPs) for Windows Servers of various versions Unified Communications Engineer

Stifel Financial Corp.-St. Louis, MO

January 2016 to December 2018

· Monitors, maintains, and configures the Firm’s Unified Communication systems, including:

· Cisco, VoIP, Video, IP Telephony (ex: SIP), Routing, and Switching

· Performs complex problem isolation within the Telecommunications Infrastructure and Networks

· Identifies network system issues, troubleshoot, and provide solutions

· Provides preventative measures to ensure uptime and optimal performance of the environment

· Manages and troubleshoots in the Cisco UCM environment

· Provides configuration changes, IOS upgrades and component replacement

· Monitors, manages and troubleshoots Voice Gateways and shared resource data/voice routers

· Programmed and installed Cisco VOIP phones locally and at remote sites

· Provides daily support, technical assistance and education to associates

· Plans and implements major system installations and upgrades Production Team Member

True Manufacturing-O'Fallon, MO

September 2017 to November 2018

• In addition, this position requires use of vibrating and air-powered (pneumatic) tools, sustained overhead lifting activities, prolonged or sustained repetitive grasping and/or gripping with hands, and sustained repetitive bending of the wrists

• Team members are required to follow all company safety rules, wear safety glasses, ear plugs and other necessary safety equipment to prevent injuries

• Team members are also required to follow all plant/work rules and supervisory instructions

• Team members must be able to move to any part of the plant where needed to maintain production

• Operate presses and other large machinery

• Perform production tasks requiring repetitive hand movements

• Assemble parts using appropriate hand tools such as air guns, power drills and power screw drivers

• Handle and manipulate sheet metal parts

• Clean parts and finished models to remove oils and residues from inside and outside of unit

• Perform other production duties as assigned and instructed by supervisor

• Work in a team environment and maintain professional communication Tier 1 NOC Technician

Appia Communications Inc-St. Louis, MO

January 2014 to December 2016

· Performs system monitoring and respond to alerts

· Documents all events that transpire during shift and escalate alerts when needed

· Creates and tracks trouble tickets received via email or telephone from both internal and external sources

· Responsible for Cisco Call Manager, Unity, MetaSwitch and 3CX administration

· Troubleshoots VOIP and PBX issues using Wireshark Education

Computer Network Technology (Associate of Applied Science) Brown College-Hazelwood, MO, US

2002

Upper secondary education

Trade school

Skills

• GMP

• Sterilization

• Mobile devices

• Juniper

• VMWare

• TCP

• Computer networking

• IT system monitoring

• Visio

• Network protocols

• Remedy

• Climbing

• SSL

• Azure

• Equipment malfunction troubleshooting

• Analysis skills

• Computer operation

• BGP

• Load balancing

• Outdoor work

• Client interaction via phone calls

• Software troubleshooting

• Network Monitoring

• Warehouse experience

• Writing skills

• Computer skills

• Hardware support

• Mechanical troubleshooting

• ServiceNow

• Attention to detail

• Schematics

• IT

• Cisco routers

• RF scanner

• Communication skills

• Project management

• Computer hardware

• SSH

• TCP/IP

• IP networking

• Disaster recovery

• WAN

• Telecommunication

• Heavy lifting

• Phone communication

• Data center experience

• Windows

• Customer communication

• Operating systems

• LAN

• Firewall

• Manufacturing

• IT support

• Pallet jack

• Hand tools

• Microsoft Word

• Microsoft Outlook

• Linux

• Microsoft Excel

• Cabling

• Solarwinds

• VoIP

• Technical support representative experience

• Microsoft Windows Server

• Manufacturing company experience

• Network monitoring

• MPLS

• Equipment troubleshooting

• SharePoint

• Active Directory

• Technical support

• Microsoft Powerpoint

• Time management

• System performance monitoring

• Network Infrastructure

• IT service management

• DNS

• Network infrastructure

• Technical troubleshooting support

• Technical Proficiency

• Maintaining patient confidentiality

• Amazon Web Services

• Forklift

• DHCP

• Low voltage

• Customer support ticket management

• Cloud infrastructure

• Organizational skills

• Data manipulation

• Wireless networking

• Network administration

• Customer service

• Network support

• Network troubleshooting

• AWS

• Computer literacy

• Telephony

• Problem management

• Typing

• Ethernet

• Network monitoring tools

• EIGRP

• Incident management

• Meraki

• Basic math

• Remote access software

• Integration testing

• Virtualization

Certifications and Licenses

CompTIA A+

HDI Certification

AWS Certified Cloud Practitioner – Foundational

December 2025

Driver's License

Electric Pallet Jack Certification

Pallet Jack Certification

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