Customer Service Specialist with Healthcare Focus
Resume:
Tanjanique Campbell
Clinton Township, MI *****
******************@*****.***
Professional Summary
Experienced Customer Service and Healthcare Call Center Representative skilled in high-volume call handling, patient support, and issue resolution. Known for professionalism, empathy, and consistent performance in fast-paced, HIPAA-compliant environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Fierce Staffing Agency-Detroit, MI
November 2019 to December 2025
Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Answered 80+ incoming calls daily, addressing coverage questions, claims status requests, and provider referrals. Handled inbound healthcare calls regarding benefits, claims, and appointments. Maintained HIPAA compliance while documenting patient interactions. Provided empathetic, high-quality customer service to patients and providers. Assisted members in understanding benefits using clear, supportive language to improve customer confidence. Documented interactions accurately to support accurate care coordination and billing. Identified urgent clinical needs and ensured calls were routed to triage nurses or case management promptly.
Spa and Fitness Guide
MotorCity Casino Hotel-Detroit, MI
March 2019 to April 2020
Greet guests and handle their questions and concerns. Perform basic housekeeping duties such as emptying soiled linen and restocking with clean linens, as well as restocking refreshments/food bar.
Maintain neatness of spa areas, including locker rooms, waiting room, and lounge areas. iTunes Advisor
Concentrix-Warren-MI
April 2018 to May 2019
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email Research required information using available resources Manage and resolve customer complaints
Provide customers with product and service information Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures Complete call logs
Shift Manager
Captain Jay's Fish & Chicken-Hamtramck, MI
July 2016 to November 2017
Train and supervise staff
Ensure all food safety procedures are strictly adhered to according to sanitary regulations Work closely with owner / management team to meet revenue objectives Implement appropriate strategies to resolve adverse trends and improve sales Maintain safe working conditions
Follow company policies and procedures regarding the handling of cash,property, products and equipment
Audit inventory levels to ensure product availability, and order products as necessary Mail Handler
United States Postal Service-Allen Park, MI
October 2014 to July 2016
Sorts and processes mail in post office: Sorts incoming or outgoing mail into mail rack pigeonholes or into mail sacks according to destination.
Feed letters into electric canceling machine or hand-stamp mail with rubber stamp to cancel postage. Serve at public window or counter.
Transport mail within post office.
Sort mail in mobile post office and be designated Distribution Clerk, Railway Or Highway Post Office.
Sort mail which other workers have been unable to sort and be designated Special-Distribution Clerk. Environmental Services Specialist
St. Mary Mercy Hospital-Livonia, MI
September 2013 to October 2014
Demonstrate an interest in and aptitude for training other Environmental Services employees in areas and tasks.
Understand and follow the principals of successful on-the-job-training. Effectively articulate and demonstrate the principals and details of departmental standard procedures. Document progress of new employees during the training and orientation period. Demonstrate a willingness and ability to train Environmental Services employees in the principles and practice of effective on-the-job-training.
Provide constructive feedback to peers while maintaining confidentiality and sensitivity in regards to corrective retraining.
Housekeeper
Red Roof Inn-Madison Heights, MI
November 2012 to September 2013
Daily maintenance of bathrooms.
Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed.
Stock room supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Housekeeper
MotorCity Casino Hotel-Detroit, MI
August 2011 to June 2012
Completes inventory of room contents. Provides information on any missing items to the manager. Daily maintenance of bathrooms.
Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed.
Stock room supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Move and arrange furniture, and turn mattresses. Deliver any items requested by guests to cabins. Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed. Shift Manager
Kentucky Fried Chicken-Detroit, MI
March 2009 to May 2011
Make sure every Guest is thanked for their business and invited to return Check in vendors
Provide production direction to crew in a clear and concise way Set an example for crew by working hard to implement shift plan and ensure swift and smooth production Identify and resolve bottlenecks in food preparation to increase speed of service Demonstrate patience and a positive attitude with crew while delegating tasks and giving instructions Work with crew to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional manner
Direct crew to take pride in the details of delivering the "Wow" Guest service Set challenging goals for self and crew during shift and ensure accountability Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards
Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions
CSR/Collections
Associated Community Services-Southfield, MI
April 2006 to May 2008
Answer calls and respond to emails
Manage and resolve customer complaints
Enter new customer information into system
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Resolve customer issues and complaints concerning billing. Submit regular reports on the status of unpaid accounts and any repayment progress. Education
High school diploma or GED
Some college
High School Diploma
New Directions High School
August 2003 to May 2005
Upper secondary education
High school diploma or GED
Some college
Skills
Grocery store Closing coordination Cash register operations Google Workspace Medical terminology Phone communication State healthcare regulations Customer inquiry handling Qualitative research Computer operation Making change Employee relations Technical Proficiency VoIP Search engines Housekeeping (5 years) Salesforce CSR Human resources Customer Care (10+ years) Telecommunication Conflict management Patient registration Closing sales Packaging Janitorial experience Sales lead qualification Data management Order entry Microsoft Access Customer relationship building Microsoft Word Experience with individuals with mental health conditions SharePoint Windows Food service Customer communication Cash register Time management Teamwork Medicare Food Safety Software troubleshooting Technical support Written communication Negotiation Inventory management Office experience Basic math Google Suite Manufacturing Prospecting Office management IT FDA regulations Telemarketing Retail sales Outbound calling Med spa experience Unloading Live chat Technology sales Computer skills POS Workday Custodial experience Dental assisting Interviewing Employee Orientation Health insurance sales Cross- functional collaboration Compliance management Workplace health and safety regulatory compliance Direct Sales (5 years) Qualitative research interviewing Customer Support (10+ years) Greeting customers Customer service iOS Guest Services Microsoft Outlook Commercial cleaning Relationship building Multi-line phone systems Microsoft Windows Client email correspondence Food safety Medical receptionist Merchandising Athenahealth Zoom Communication platforms Cold Calling Training & development Microsoft Office (6 years) CRM software Client communication Ethernet Key Performance Indicators Hospital experience Inside sales Google Docs Research Patient interaction Food Service (4 years) Management Experience (10+ years) Presentation software Call center experience Balancing cash drawers Hospitality Quality Assurance Team management Confidential information handling SAP CRM Laboratory information management systems Restaurant Management Restaurant experience Cleaning Sales Experience (5 years) Computer literacy Marketing Management Quality assurance Customer support ticket management Cash handling Restaurant Experience Grammar Experience Environmental Services (2 years) CMS regulatory compliance Microsoft 365 proficiency DocuSign Mac OS Supervising experience Insurance verification Retail math Interpersonal skills Organizational skills Cold calling Heavy lifting Pricing Relationship management Call center Corporate training teaching experience HIPAA compliance management Billing (2 years) Call Center (10+ years) Software sales Seasonal retail displays Adobe Acrobat Medical administrative support Math Client services Firewall Contracts Client rapport building Manual handling Microsoft Outlook Calendar Databases Guest services Phone customer support Administrative experience Cash Handling (10+ years) SAP Environmental services Warehouse Experience (4 years) Customer support Analytical thinking Microsoft Office (10+ years) Microsoft Teams English Sales Client interaction via phone calls Personal assistant experience Outdoor work Appointment scheduling Task prioritization Benefits administration Teaching Interpersonal communication Regulatory compliance Typing Medical office experience Patient service Objection handling (sales technique) Restaurant management Sales incentive & commission planning Direct sales Microsoft Excel Customer Service
(10+ years) Coffee Experience Microsoft Office Problem-solving in high-pressure situations Warehouse experience Analysis skills Authentication Conducting sales calls Account Management Productivity software Data Entry (5 years) Microsoft PowerPoint Antivirus software Depositing cash Retail management Inventory control Shift management PCI Data collection Help desk Food preparation CRM system proficiency Payroll Retail sales transactions Employee orientation Skype Technical troubleshooting support Data entry Front desk HIPAA Leadership Empathy Account management Call center agent experience Recruiting Attention to detail Phone etiquette Customer relationship management Sports Communication skills Food processing Business development Mentoring Centers for Medicare and Medicaid Services (CMS) VPN Executive administrative support
Languages
• English
Links
https://www.linkedin.com/in/tanjanique-campbell-tc082086 Certifications and Licenses
Driver's License
Food Handler Certification
CPR Certification
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