Private Estates Manager with International Business Background
Resume:
JULIA HILL
East Grand Rapids, MI. *****
*********************@*****.***
Education
Columbia University (2003)
Bachelor of International Business, Marketing/Communications New York, New York
Experience
Cisterra Development Sept. 2017 – present
Private Estates Manager MI., OH., Fl., Co.
● Manage the CEO's personal and commercial properties. Personal properties range from 7,380 sq ft to 12,455 sq ft / 5 acres to 1,600 acres.
● Manage anywhere from 12 to 67 employees at each property; recruit, hire staff, and train.
● Maintain daily, weekly, and monthly statistics, budget, paychecks, employee reimbursement, vendor changes, and house inventory with art, wine cellar and furniture records.
● Handle payments for services with principal and family, and services for properties.
● Landscape management, planting for different seasons, hands-on with the gardeners, Host fundraisers on the ground’s different locations on the property, entertainment stage location on grounds. Jump in wherever it is needed. A can-do attitude in leading daily functions for private families
● Manage 15 property managers out of state with weekly projects, upcoming guests arriving, and seasons changing. Work with computer programs, Yardi, Knock, RentCafe, Chatmeter, ActiveCollab, Outlook, etc.
● Order flower arrangements, groceries, house supplies, and transportation when the family is traveling.
● Book appointments with vendors, maintenance on vehicles and yachts, jet and vet appointments.
● Handle all computer records, and spreadsheets, for each property.
● Research for new venues within budget and negotiate the cost for events.
● Keep track of the principal’s calendar, itinerary for travel, car pickup, flights, lodging, entertainment, and restaurants.
● Schedule and take care of all travel arrangements for the principal, family, and guests.
● Prep and cook meals, pick children up when needed, take animals to the vet, etc.
● Hands on with building a new property, remodeling properties, renovations, building pickleball courts, swimming pools, game room, wine cellar, etc.
● Research new investment properties, travel to existing properties to oversee remodels/construction Global Enterprise, LLC. July 2007 – July 2017
Private Estates Manager Europe & America
● Multi generation family with many properties to manage, international director with elite clients for events including regions of Europe and North America, purchasing material for daily functions, scheduling and attending top entertainment events, maintain household issues, rental houses, and surrounding acreage, manage 10 properties, head of banquets of all sorts.
● Hands-on with human resources, hiring, firing, disciplinary actions, training, building the team, recruiting for open positions within the organization, marketing on all aspects of the organization along with sales, advertising, and strong communication.
● Cultivated new accounts by hosting fundraisers that included food/beverage/entertainment in Europe and America, along with negotiating, keeping within budget, communication, problem solving, hosting and managing anywhere from hundreds to thousands of guests, etc.
● Check logistics of shipment of products to our clients, organize travel for clients, keep track of merchandise, handle ordering of new and existing products, handle and keep track of daily, monthly, yearly schedules.
● Hands-on bookkeeping using quick books, sending invoices to clients, logging into receivable accounts, sending late notice fees if needed, along with taking care of the importing of horses and wine all over the world.
● Motivate employees/clients when needed to, communicate at a high level, the customer always comes first.
● Ability to work in a fast-paced team environment, make independent decisions with problem solving skills.
● Prioritize deadlines, attention to detail to ensure accuracy and quality.
● Managed a staff of over 130 employees, worked closely with vendors, clients, and guests.
● Trained employees to perform their daily duties, manage the inventory, and hands-on computer work.
● Participate in the daily operations of making judgment calls, priorities daily operations and functions for other employees, unpack shipments of merchandise, fill out paperwork for attending events, transport clients, arrange lodging for clients and employees, keep track of scheduling, and calendar appointments. Singleton Resorts April 2000 – Feb. 2007
Senior Property Manager America
• Annually planned a strategic organizational and overall budget. Maintained a climate that attracts and retains a talented and diverse staff.
• Created and maintained relationships with individuals and organized to facilitate success of the organization’s financial future. Prepared agendas, reports, and materials for board meetings
• Maintained excellence in the three pillars of success: Team Member Satisfaction, Guest Satisfaction, and Financial Performance.
• Monitored and justified expenditures by departments to ensure they meet budgetary guidelines.
• Interviewed, hired, trained, scheduled, appraises, and supervises all directly assigned personnel. Oversaw same for indirect reports.
• Developed, administered, and completed action plans for all points of review including Guest Satisfaction, Team Member Satisfaction, and Financial Adherend
• Hospitality, Development, and F&B Consulting. Delivered full range of consulting work including written proposals, navigating RFP processed, fulfilled delivered, and delivered presentations.
• Consistent communication with diverse clients’ portfolio including hotels, restaurants, master developments, food halls, and corporate campus clients.
• Executed written work, creative direction, researched, and coordinated for Strategy Assessment and Concept Development. Project Management functions for openings, rebrands, and renovations.
• Performed business and creative writing for client deliverables and operations. Marketing and Brand Management
• Craft concept narratives, positioning statements, and general brand writing for campaigns, public relations, speaking engagements, website, and digital marketing content.
• Built strategic partnerships with aligned businesses and community organizations for philanthropy and cross- promotion.
• Supervised and created social media, public relations and marketing initiatives with constant goals that increased engagement and loyalty with followers and databases.
• Managed social media and public relations third party firms.
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