Remote Data Entry Specialist with Customer Support Background
Resume:
Michelle Bynum
**** **** ***, *** ***, Dallas, TX 75236
****************@******.***
Work Experience
Fundbox Plano, TX
Customer Support Representative
April 2024 to Present
Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
Maintaining a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner.
Assisting customers in navigating self-service tools such as online portals or knowledge bases to empower them with self-help options.
TitleMax (TMX Finance) Carrollton, TX
Account Collections Specialist
April 2021 to April 2024
Educating customers on payment and account options. Processing payments for past due accounts. Processing and sending out titles once accounts that have been paid in full.
T-Mobile, Richardson, TX
Retention Fundamental Coach
January 2017 to March 2021
Providing an excellent customer service experience to our business customers.
Processing payments, providing bill breakdowns, ordering new devices and processing warranty claims.
Assisting agents with questions regarding customer accounts.
Rise / Elevate Richardson, TX
Collections Senior Agent
November 2015 to 2017
Collect payments on past due accounts. Inform clients of overdue accounts and amount currently owed.
Ensure all customer information is correct including phone numbers and addresses. Setup repayment plans and record commitment to repay past due debts. Collect teams daily payment and balance payments for the day.
iQor Richardson, TX
Samsung Technical Support
May 2014 to November 2015
Providing customers with excellent customer service and troubleshooting any issues they are having with their mobile device and tablet. Documenting customer's accounts with the issues they are having with their device. Tracking packages via UPS and providing the customer with the correct information regarding their delivery.
Hotels.com
Lodging Support Services and PACT Agent
November 2012 to April 2014
Works directly with Expedia Inc. hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
Provides support for escalated customer issues including re-accommodation (relocation) with accurate expense tracking and reporting. Assists hotels with rejected card transactions - reissue credit card numbers, provide training and usage guidance.
Responsible for handling escalated issues such as credits, stop sells and closing allotments. Effectively correct remittance and invoice adjustments as well as review accounting reconciliation data to ensure accuracy of processing.
Education
Criminal Justice (Some college)
Navarro College-Corsicana, TX
1991 to 1992
Skills
Managerial/Lead Work Skills
Administrative Program Development
Phone Support
Account/Budget Processing
Word Processing/Spreadsheets
Data Entry/Typing
Customer Service Background
Tactful/Discrete Interpersonal Skills
Computer Literacy
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