Data entry

AUGUSTA, ***** • *.*********@*****.*** • 770-***-****

MARIA ROSALES

Administrative Assistant

PROFESSIONAL SUMMARY

Administrative Assistant with 23+ years of combined experience supporting property management, collections, and high- volume data operations. Skilled in database management, tenant and eviction law compliance, conflict resolution, and process improvement, delivering accurate records and faster turnaround through standardized workflows. Proven ability to coordinate tenant relations, manage financial records, and streamline administrative processes while training teams to boost efficiency; seeks to apply organizational and communication strengths to support operational goals and tenant satisfaction. EMPLOYMENT HISTORY

PROPERTY MANAGER Feb 2022 - Aug 2024

Augusta Housing Authority Augusta, GA

DEBT COLLECTOR Jul 2019 - Feb 2022

Cox communication

SALES CONSULTANT Jan 2012 - Jan 2019

Hashtag Beautique Augusta, GA

Led property inspections to enforce safety and compliance, reducing code violations with measurable results. Managed tenant maintenance requests to improve response time and increase tenant satisfaction metrics. Processed applications and background checks to maintain occupancy and ensure tenant screening accuracy. Collected rent and issued non-payment notices to boost on-time payments and reduce delinquencies. Conducted thorough property inspections to ensure regulatory compliance, leading to measurable improvements in safety and tenant trust.

Coordinated tenant communication strategies, enhancing information flow and reducing misunderstandings between management and residents.

Maintained precise financial records of transactions, ensuring transparency and accuracy in reporting and budgeting activities.

Streamlined the tenant onboarding process, enhancing efficiency and ensuring a seamless transition for new residents. Fostered strong relationships with local contractors, improving response times for maintenance requests and boosting tenant satisfaction.

Managed inbound collection calls and resolved account disputes with documented outcomes. Negotiated payment plans and secured on-time commitments improving recovery rates. Maintained accurate account records and updated customer information promptly. Investigated billing discrepancies and corrected account errors to reduce repeat inquiries. Evaluated customer financial data to tailor payment plans, ensuring compliance with regulations and boosting customer repayment rates.

Partnered with team members to streamline collection processes, fostering a supportive environment that enhanced overall productivity.

Developed product demonstrations that increased client purchase conversion with measurable results. Scheduled and managed client consultations to maintain a steady pipeline of qualified leads. Generated new client leads through targeted outreach and relationship-building activities. Designed and assembled in-store product displays to improve product visibility and drive sales. Maintained social media content that supported brand awareness and customer engagement. Fostered strong client relationships through personalized consultations, enhancing customer loyalty and repeat business. Implemented targeted lead generation strategies, resulting in a noticeable increase in client appointments and sales conversions.

BILINGUAL LEASING AGENT Jan 2014 - May 2016

Stansbury, Incorporated Augusta, GA

CASHIER/FOOD PREP & SHIFT MANAGER Sep 2009 - Jan 2012 Church's Chicken Augusta, GA

RECREATION AID Jul 2007 - Jan 2007

NAF Fort Gordon, Augusta

ONSITE SPECIALIST Mar 2003 - Sep 2003

Fairbank Resource Agency Fairbanks

Greeted prospective tenants and conducted property tours, increasing qualified leads with measurable results. Secured lease agreements from qualified applicants while maintaining accurate lease and payment records. Acted as onsite Spanish interpreter, improving tenant communication and reducing miscommunication incidents. Advertised vacancies across print and online channels, driving increased inquiries and occupancy impact. Facilitated effective communication between English and Spanish-speaking tenants, enhancing tenant satisfaction and fostering a harmonious community.

Secured lease agreements for over 95% of potential tenants, driving occupancy rates and contributing to revenue growth. Collaborated with marketing teams to advertise properties across multiple platforms, resulting in increased visibility and tenant inquiries.

Managed shift operations and cash handling while ensuring accurate daily sales reconciliation. Prepared dine-in, carryout, and catering orders consistently meeting quality standards and time targets. Maintained inventory records and controlled product waste to reduce overstock and spoilage. Sanitized workstations and enforced food safety practices to maintain a compliant kitchen environment. Demonstrated excellent customer service skills, fostering a welcoming environment that encouraged repeat business and positive feedback.

Streamlined food preparation processes, reducing order wait times and enhancing customer satisfaction through efficient service.

Coordinated with team members to ensure timely stocking and preparation for shifts, leading to improved operational flow and reduced downtime.

Monitored and logged inventory levels to minimize product waste, achieving noticeable gains in cost efficiency and resource management.

Checked IDs, processed payments, and maintained accurate records to ensure secure facility access. Coordinated court and lane schedules to optimize facility usage and reduce booking conflicts. Prepared and arranged banquet spaces and maintained cleanliness to meet event standards. Performed routine equipment maintenance and minor repairs to extend asset usability and reduce downtime. Fostered a welcoming environment for patrons, enhancing their overall experience and encouraging repeat visits. Coordinated scheduling for sports courts and equipment, ensuring optimal use and boosting participation rates. Maintained cleanliness and organization of banquet halls, contributing to a pleasant atmosphere for events. Executed identification checks and fee collections accurately, ensuring compliance with facility policies and regulations. Assisted elderly and handicapped patients with medications and feeding tube care, improving daily compliance and comfort. Prepared nutritious meals and managed feeding tube routines, achieving consistent meal delivery and patient tolerance. Provided transportation to medical appointments, ensuring timely attendance and continuity of care. Supported daily activities, errands, and social engagement, increasing patient independence and mood. Provided compassionate assistance to elderly clients, fostering a trusting environment and enhancing their daily living experience.

Coordinated transportation for medical appointments, ensuring timely arrivals and reducing patient stress during critical health visits.

Worked closely with healthcare teams to manage medication schedules, leading to improved adherence and better health outcomes for patients.

Maintained accurate records of patient care activities, contributing to seamless communication with family members and healthcare providers.

DATA ENTRY SPECIALIST Jul 2025 - Present

Contract Callers Inc Augusta

EDUCATION

DIPLOMA 1993

Butler High School Augusta, GA

COURSES

CERTIFICATION

Property Management

SKILLS

Bilingual- English and Spanish, Time management, Decision Making, Self-motivation, Conflict Resolution, Leadership, Adaptability, Property Management, Tenant relations, Business Administration, Database Management, Tenant and eviction laws, Lease Renewals, Customer service-focused, Rent collection, Skilled multi-tasker, Administrative Support.

LANGUAGES

English (Native), Spanish (Native).

Processed high-volume contract records daily with >99% accuracy using standardized data validation methods. Reduced data entry turnaround by implementing template workflows that cut processing time by a measurable margin. Maintained organized databases and updated client records to ensure reliable retrieval and reporting for stakeholders. Resolved data inconsistencies through targeted verification steps, improving dataset reliability and enabling better decision- making.

Implemented advanced data validation techniques, enhancing record accuracy and instilling confidence in stakeholder reporting.

Analyzed data entry workflows to identify bottlenecks, leading to streamlined processes and noticeable reductions in turnaround time.

Fostered a collaborative environment by training new team members, improving overall team efficiency and morale. Optimized database management systems, facilitating faster access to client information and supporting informed decision- making.

Maintained precise records and executed regular audits, ensuring data integrity and compliance with industry standards. Evaluated data entry processes to pinpoint inefficiencies, implementing solutions that led to marked gains in productivity and accuracy.

Contact this candidate