Multifaceted Customer Service Leader with Management Experience
Resume:
Alisha Freyberg
A Great Asset
Brookings, SD ****6
*********@*****.***
Looking for a job that I can pour my heart and soul into. I love to learn my job to the best of my ability, I take great pride in my work! I love to learn as much as possible, to be able to fill in anywhere I might be needed! I am very excited to start and be a great asset to the team Willing to relocate to: Brookings, SD - Sioux Falls, SD - Madison, SD Authorized to work in the US for any employer
Work Experience
Assistant Manager
Sodexo/Starbucks-Brookings, SD
September 2022 to Present
1. Finished Starbucks training
2. Learned entire menu and training guide
3. Take orders and run till
4. Take pride in my work
Phone sales lead
Metro by T-Mobile (authorized dealer)-Brookings, SD November 2021 to August 2022
As lead we did almost daily zoom meetings, we had training to sell phones, and had a specific way to do everything! We sold the phones transferred numbers over and called dsg for people A LOT! Front desk/waitress
Meadow Creek golf course-Volga, SD
April 2020 to April 2021
Assist customers, take phone calls, make tee times, computer, tills, take orders, cook, serve drinks, open and close.
Bartender/cook/night manager
Lucky Dog Bar & Grill-Volga, SD
November 2008 to June 2020
Assist customers, take orders, cook, inventory, liquor order, hiring and firing, tills, open, close, events, etc Machine Operator
Bel Brands USA-Brookings, SD
August 2015 to April 2017
Started as packager, moved up to machine operator; keep an eye on machines, hourly checks, adjust machines, and call for maintenance when needed.
Education
GED
Central Lyon Senior High School - Rock Rapids, IA
1997 to 2000
Skills
• Bartending (10+ years)
• Machining
• Front Desk
• Upselling (10+ years)
• Packaging
• Cooking (10+ years)
• Host/Hostess (10+ years)
• Serving Experience (10+ years)
• Guest Services (10+ years)
• Multi-line Phone Systems (10+ years)
• Cashiering (10+ years)
• Catering
• Restaurant Experience (10+ years)
• Kitchen Experience (10+ years)
• Assembly
• Microsoft Word
• Food Preparation (10+ years)
• Sales (10+ years)
• Aloha POS
• Inventory control
• Serving
• Food safety
• Hospitality
• POS
• Food handling
• Forklift certified (3 years)
• Warehouse (2 years)
• Micros POS
• Customer service
• Team management
• Food industry
• Supervising experience
• Food handling
• Guest services
• Customer service
• Cash register
• Upselling
• Supervising experience
• Serving
• Restaurant experience
• Cooking
• Front desk
• Sales
• Hospitality
• Windows
• POS
• Team management
• Customer acquisition
• Precision measuring instruments
• Sanitation
• Food safety
• Barista experience
• Cash handling
• Bartending
• Baking
• Food service
• Meal preparation
• Communication skills
• Forklift
• Supervising experience
Certifications and Licenses
Driver's License
May 2018 to May 2024
•
Forklift Certification
November 2019 to Present
Certified three times
Assessments
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Front desk agent (hotel) — Proficient
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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