Strategic Communications & Operations Leader

CANDICE LEWIS

Nassau, Bahamas 242-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Strategic communications and operations professional with 20 years of progressive experience building high performing teams, managing complex stakeholder relationships, and delivering measurable results across government adjacent, hospitality, and corporate sectors. Recognized for articulating organizational messaging with clarity and confidence, managing public outreach and digital communications, and designing and delivering training programs that close competency gaps and drive measurable performance improvements. Adept at developing transparent communications that strengthen institutional trust, managing media and community relations, leading cross functional initiatives, and ensuring full adherence to regulatory and compliance standards. Brings a track record of translating complex operational and policy information into accessible, accurate, and timely communications for diverse audiences.

CORE COMPETENCIES

Strategic Communications and Public Outreach Media Relations and Digital Messaging Training Program Design and Delivery

Stakeholder Engagement and Community Relations Organizational Needs Assessment Employee Development and Coaching

Instructional Design and Facilitation Performance Metrics and Reporting Regulatory Compliance and Governance

Cross Functional Project Management Budget Development and Oversight Process Improvement and Efficiency

PROFESSIONAL EXPERIENCE

Senior Real Estate Consultant Darville Wong Realty Ltd Nassau, Bahamas

January 2025 to Present

•Develop and deliver targeted communications strategies for premium property portfolios, creating compelling digital content including 3D virtual tours, drone photography, and social media campaigns that consistently attract high value corporate clients and secure commercial rentals.

•Serve as the primary communications link between corporate clients and internal stakeholders, translating complex lease structures and regulatory requirements into clear, accurate information that supports informed decision making.

•Negotiate complex commercial lease agreements and coordinate all stakeholder communications from initial engagement through transaction completion, ensuring messaging remains consistent, timely, and aligned with client objectives.

•Orchestrate company meetings, open houses, and client appreciation events, managing all logistics and preparing briefing materials that clearly convey organizational values and service offerings to public and corporate audiences.

Revenue Strategy and Reservations Manager Grand Hyatt Baha Mar Nassau, Bahamas

November 2022 to January 2024

•Collaborated with executive leadership to develop and communicate daily, weekly, and monthly revenue strategies across multiple distribution channels, ensuring accurate and consistent messaging to internal teams and external partners.

•Analyzed market data and booking trends to produce comprehensive, data driven reports for executive level decision making, translating complex financial information into clear insights that informed organizational strategy.

•Supervised and trained reservations team on Opera PMS proficiency, premium service protocols, and upselling techniques, designing onboarding and continuous learning programs that measurably improved team performance and guest satisfaction.

•Partnered with Sales and Front Office departments to develop coordinated communications strategies around packages, promotions, and upsell initiatives, strengthening cross departmental alignment and overall guest experience.

Call Center Operations and Facilities Manager Unique Vacations Ltd (Sandals Resorts) Nassau, Bahamas

August 2020 to August 2022

•Directed daily operations for a 103 employee, five department call center, establishing performance standards and quality assurance frameworks that consistently achieved over 80% service levels and 95% customer satisfaction scores.

•Designed and delivered comprehensive training programs across all operational departments, conducting needs assessments and implementing targeted skill building workshops that directly improved productivity and service quality benchmarks.

•Developed supervisor incentive programs aligned with organizational performance goals, demonstrating sustained improvements in sales conversion and quality assurance benchmarks exceeding 75% month over month.

•Conducted operational site inspections across seven international properties, preparing comprehensive reports with strategic recommendations for ownership and executive leadership that informed facilities and operational planning.

•Developed and executed disaster preparedness and business continuity communications plans in compliance with corporate emergency protocols, ensuring all staff were informed, trained, and operationally ready.

•Prepared monthly executive reports for shareholders detailing departmental performance, budget variances, and operational improvement recommendations with clarity and accuracy aligned to organizational objectives.

Principal Consultant and Operations Advisor CanDar Consulting Nassau, Bahamas (Remote)

January 2019 to January 2025

•Designed and delivered customized training programs for property management organizations, conducting comprehensive needs assessments and facilitating skill building workshops that improved operational efficiency by over 25%.

•Developed and implemented communications frameworks and compliance reporting systems across diverse client portfolios, ensuring 100% adherence to real estate regulations and clear documentation of all operational outcomes.

•Negotiated and administered over 200 vendor service contracts, managing complete contract lifecycles and preparing monthly performance reports for ownership that communicated service metrics, compliance status, and business improvement recommendations.

•Identified competency gaps and developed targeted learning interventions for client organizations, applying adult learning principles to build internal capacity and sustainable operational improvement.

Regional Property Manager Integral Property Management / Huntsville Housing Authority Huntsville, Alabama

April 2014 to November 2019 Contracted through Integral Property Management, directly hired by Huntsville Housing Authority (April 2018)

•Led development and implementation of leasing strategies, business plans, and organizational communications for a portfolio of affordable housing properties, maintaining over 90% occupancy across LIHTC and HOME funded communities.

•Developed and delivered staff training and onboarding programs, creating learning pathways tailored to line staff, supervisors, and managers that built team competency and sustained a culture of accountability and excellence.

•Collaborated with stakeholders to establish and track organizational objectives, preparing detailed performance reports and compliance documentation that passed all regulatory audits with zero critical violations.

•Created and adhered to annual budgets, analyzing revenue, expenses, and ROI for the property portfolio while coordinating with construction and development teams on capital improvement projects exceeding $50,000.

•Recruited, trained, and developed all onsite staff, maintaining competitive compensation programs that supported retention and consistent performance excellence across multiple residential communities.

Administrative Manager Mesker Door Huntsville, Alabama

February 2011 to May 2013

•Prepared comprehensive production reports for shareholders communicating key operational metrics and business performance indicators, serving as the primary internal communications resource for departmental updates.

•Conducted internal onboarding and new employee orientation training, designing orientation materials and facilitation guides that supported organizational culture alignment and workforce readiness.

•Managed freight invoicing, inventory reconciliation, and accounts payable and receivable functions, ensuring accuracy and timely processing across all financial transactions.

Administrative Account Manager LG Electronics Huntsville, Alabama

May 2007 to May 2010

•Managed service center contracts for over 200 electronics and appliance service locations, conducting performance evaluations and preparing monthly reports and risk assessments that informed strategic decision making.

•Ensured full compliance with local, state, federal, and company guidelines across all contracted service operations, developing reporting systems that maintained consistent regulatory adherence and organizational accountability.

•Negotiated pricing and contract terms to secure favorable agreements aligned with business objectives, managing complete contract lifecycles from execution through renewal and termination.

Customer Service Supervisor AT&T Wireless / Cingular Wireless Huntsville, Alabama

September 2003 to June 2006

•Managed a team of 25 customer service representatives in a high volume call center environment, monitoring performance, conducting needs assessments, and delivering in house training programs that enhanced team capabilities and service quality.

•Performed quality assurance compliance reviews and handled escalated supervisor queue inquiries, maintaining consistent service standards and ensuring full adherence to company policies and industry requirements.

EDUCATION

Master of Science, Justice Administration Faulkner University, Huntsville, Alabama

Bachelor of Science, Business Administration Faulkner University, Huntsville, Alabama

PROFESSIONAL CERTIFICATIONS

•Certified Public Facilities Manager (CPFM)

•Housing Credit Certified Professional (HCCP) specializing in LIHTC Compliance

•Licensed Real Estate Sales Agent, Bahamas Real Estate Association

•Notary of the Public Commission

•COPC Best Practices Certification

•COPC Customer Experience Certification

•ACAM AML Intermediate for Fintech

•ACAM AML Foundations for Fintech

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Advanced) Opera PMS Learning Management Systems (LMS) CRM Platforms Data Analytics Tools

Financial Reporting and Analysis Systems Project Management Software Contract Management Platforms Regulatory Compliance Systems

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