Sales Enablement and Customer Success Leader-Recruiter-Training & Deve
Resume:
Carrie A. Morgan
Madison, AL
**************@*****.*** 256-***-****
PROFESSIONAL SUMMARY
Sales Enablement and Customer Success leader with 10+ years of experience driving revenue performance through training, coaching, onboarding, and relationship management. Proven ability to improve customer satisfaction, accelerate team ramp time, and exceed growth goals across healthcare, financial services, and retail environments. U.S. Navy Veteran with a collaborative, results-driven leadership style. CORE COMPETENCIES
Sales Enablement & Training • Customer Success & Retention • Onboarding Programs • Account Management • Coaching & Performance Management • KPI Analysis • Cross-Functional Collaboration • CRM / ATS Platforms PROFESSIONAL EXPERIENCE
TNAA – TotalMed
Allied Healthcare Recruiter / Team Enablement Liaison May 2025 – Present
• Team enablement liaison supporting recruiter performance and training initiatives
• Managed performance insights via surveys and weekly reporting
• Trained recruiters on relationship-building and customer experience best practices
• Utilized ATS and CRM platforms to manage high-volume workflows HireProHealth
Senior Talent & Training Coordinator / National Recruitment Consultant May 2021 – Feb 2025
• Designed onboarding and training materials to standardize processes
• Coached team members to improve performance and engagement
• Analyzed KPIs to identify optimization opportunities
• Improved customer satisfaction scores by 50%
Wells Fargo
Service Manager
Jan 2020 – May 2021
• Led teams focused on customer success, retention, and service excellence
• Coached employees using performance management tools Sleep Number
Store Manager / Sales Leader
Oct 2012 – Jun 2018
• Built and enabled high-performing sales teams
• Led stores to Top 2% nationally in sales volume
• Expanded $1.3M store to $2.8M in revenue
EDUCATION & SERVICE
High School Diploma – Oak Grove High School
United States Navy Veteran
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