Operations & Administrative Manager Resume by Fidelis Aisuan

FIDELIS AKHIMIEN AISUAN

080********, 070******** *******@*****.***

**, ******** ****** ******, *** Estate, Lugbe, Abuja. Marital Status – Yes / LGA – Esan West / State of Origin – Edo / Nationality – Nigerian. Professional Summary:

Results-driven and detail-oriented Administrative Officer with over 10 years of experience in managing office operations and marketing, streamlining administrative processes, and enhancing organizational efficiency. Adept at coordinating teams, maintaining records, managing budgets, and ensuring compliance with company policies and industry regulations.

Professional Experience

Sales Executive (FMCG).

HypeFusion Buss. Hub. Ltd., Abuja. 2024 – Date

Managing different sales channels such as wholesalers, supermarkets, retail outlets, and e-commerce.

Ensuring availability of products across all relevant outlets.

Building strong relationships with wholesalers and retailers to ensure shelf space and visibility of products (eye-level shelves, high-traffic areas).

Coordinating with Merchandisers to maintain attractive and organized product displays.

Predicting demand based on past sales, trends, market conditions.

Planning sales targets and strategies to meet them effectively.

Implementing trade schemes, discounts, and incentives to boost sales.

Collaborating with the marketing team for in-store promotions, sampling, and branding activities.

Ensuring regular order booking from Wholesalers and retailers

Coordinating timely delivery of products to avoid stock-outs.

Expanding into new markets and increasing the product reach in existing ones.

Ensuring maximum outlet coverage in a defined territory.

Monitoring daily/weekly/monthly sales data and analyzing performance.

Addressing complaints or feedback promptly to maintain trust and loyalty.

Conducting regular training, performance reviews, and providing guidance. Administrative and Operations Officer

Aequilibria Industrial Resources Nigeria Ltd., Port Harcourt 2013 – 2024

Directed daily office operations, ensuring a smooth workflow and efficient maintenance of office supplies, equipment, and facilities.

Managed company records, organized files, and ensured adherence to document retention policies.

Handled correspondence, acted as liaison with external partners, and facilitated internal communications.

Oversaw data entry processes, maintaining accurate and updated databases, project timelines, & reporting tools.

Administered financial tasks, including budget preparation, expense tracking, invoice processing, and petty cash management.

Supported compliance initiatives by coordinating safety training, certifications, and regulatory documentation.

Assisted project managers with administrative support, communication, and monitoring project deliverables.

Provided front desk reception services, welcoming visitors, and managing incoming and outgoing communications.

Supervised procurement of office supplies, maintaining inventory records and vendor coordination. Administrative Officer

ABK Nigeria Limited, Port Harcourt 2009 – 2013

Delivered exceptional customer support by resolving complaints and obtaining feedback on products and services.

Maintained organized filing systems for office records and managed internal and external correspondence.

Prepared and presented weekly and monthly project status reports to senior management. Assistant Account Officer

Khrismodril Nigeria Limited, Port Harcourt

2004 – 2009

Conducted basic clerical and accounting tasks, including account reconciliation and cash flow documentation.

Processed invoices, tracked payments, and verified accuracy of financial records.

Compiled and presented financial and project reports to senior accountants. Education

BSc. Economics - Ambrose Alli University, Ekpoma, Edo State Graduated 2001

West Africa Examination Certificate (WAEC) - Benin City, Edo State, Nigeria . Completed 1994 Core Competencies

Office and Administrative Management

Customer Service Excellence

Data Entry and Record Management

Compliance and Regulatory Adherence

Communication and Team Collaboration

Problem Solving and Multitasking

Trainings:

Microsoft Office Suite (Leofaa Systems Technology)

Graphics Design Training

Hobbies - Driving and Reading

References - Available upon request

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