People-Focused Team Player - Service-Oriented Problem Solver

Emma Gray

Boston, Massachusetts ****.*******@*****.*** 802-***-****

EDUCATION

Northeastern University College of Science Boston, MA Bachelor of Science in Environmental and Sustainable Sciences Expected May 2027 SKILLS

Operating Systems: Microsoft Excel, Adobe Photoshop Soft Skills: Communication, Teamwork, Customer Service, Reliability, Positive Attitude PROFESSIONAL EXPERIENCE

Yellow Door Taqueria Boston, MA

Server and Host April 2025 - Present

● Delivering warm, attentive service across multi-course meals by proactively checking in at key moments, anticipating needs, and personalizing recommendations to each table’s preferences, resulting in consistently positive guest feedback and repeat visits

● Collaborating closely with hosts, bartenders, runners, and expo to synchronize seating, drink production, and course timing

● Calm under pressure by prioritizing competing tasks, communicating delays transparently, and preserving a positive, guest-first demeanor throughout service

● Completed structured trainings on spirits, wine, and beer styles, covering production methods, flavor profiles, and classic cocktail families to guide guests confidently and make recommendations Abercrombie & Fitch Boston, MA

Brand Representative July 2023 - January 2025

● Greeted new and returning guests, develop relationships resulting in customer loyalty, operate cash registers, process transactions accurately, and address customer service concerns

● Attended opening shift meetings with team members and provided support to manage the flow of operations

● Completed inventory assessment by counting supplies and review inventory in Microsoft Excel Cottage Hospital Woodsville, NH

Patient Access Registrar August 2022 - May 2023

● Responsible for patient registration and admission, greeting over 160 patients and visitors in a given day.

● Working at the welcome desk, I handled all phone calls made to the hospital, memorizing all phone extensions, and collaborating effectively with my coworkers.

● Handled patient verification, co-pay collection, and a collection of associated paperwork.

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