Operations-Focused Teller Candidate Summary

KELLI R. SHANLEY

602-***-**** • ************@*****.***

SALES SUPPORT / CLIENT / OPERATIONS SPECIALIST

Detail-oriented sales support professional with 10+ years of experience enabling client-facing teams, managing account logistics, and ensuring seamless execution behind the scenes. Skilled in coordinating workflows, resolving client issues, and supporting revenue-generating teams through organization, communication, and follow-through. Known for being the operational backbone that ensures commitments are delivered and clients remain satisfied.

CORE SKILLS

Sales Support • Account Coordination • Client Success • Order Management • CRM Systems • Pipeline Support • Sales Operations • Customer Retention • Issue Resolution • Cross-Functional Coordination • Process Improvement • Reporting & Tracking • Administrative Support • Communication

PROFESSIONAL EXPERIENCE

US Foods – Sales Trader Administrator & Independent Client Support/Administrative 2018 – Present

Services (Remote / Contract)

Sales Support & Operations Coordinator

Sales & Client Support Coordination

Support ongoing client needs by managing scheduling, communication, and service coordination across 30–50 weekly requests

Ensure timely follow-through on commitments, improving overall client satisfaction and reliability

Process & Workflow Management

Track tasks, deadlines, and deliverables to ensure nothing falls through the cracks

Streamline workflows by organizing communication and prioritization across multiple responsibilities

Problem Solving & Issue Resolution

Identify and resolve scheduling conflicts, service gaps, and operational issues before escalation

Act as a behind-the-scenes problem solver to maintain smooth client experiences

Client Relationship Support

Maintain consistent communication and follow-up, strengthening trust and long-term relationships

Provide high-touch support requiring discretion, attention to detail, and accountability

Administrative & Operational Support

Maintain documentation, records, and tracking systems for ongoing activities

Operate independently in a remote environment, managing priorities without oversight

AZTEC Specialty Produce / Grayhawk Produce — AZ 2013 – 2018

Sales Support & Account Operations Specialist

Account & Sales Support

Supported 80+ active accounts, ensuring orders, requests, and client needs were executed accurately

Acted as liaison between sales, operations, and clients to ensure seamless service delivery

Order Management & Fulfillment Coordination

Managed high-volume order processing (100+ weekly orders), ensuring accuracy and timeliness

Coordinated with vendors and internal teams to meet client expectations

Client Issue Resolution

Addressed service issues, order discrepancies, and delivery challenges quickly to maintain satisfaction

Prevented revenue loss by resolving issues before escalation

CRM & Pipeline Support

Maintained accurate account data and activity tracking within CRM systems

Supported visibility into account status and ongoing client needs

East Valley Institute of Technology/ Maricopa County (EVIT) — AZ 2011 – 2012

Enrollment Operations & Sales Support Coordinator

Supported enrollment pipeline by managing 120+ monthly inquiries and follow-ups

Coordinated scheduling, onboarding, and communication for prospective students

Assisted in improving conversion through structured follow-up and organization

Prima Medical Institute — AZ 2009 – 2011

Career Services & Placement Operations Manager

Managed placement pipeline for 150–200 students per program manually per year

Coordinated with 50+ employer partners to fulfill hiring needs

Ensured successful matching between candidates and employers, supporting placement outcomes

Ignite Learning — Western Region 2007 – 2009

Sales Support & Program Operations Coordinator

Supported sales and implementation teams across 7–10 school districts

Coordinated onboarding, scheduling, and communication for program rollout

Assisted with contract documentation and client support

EDUCATION

South Mountain Community College

Coursework in Business Administration & Management

Sinclair Community College - AA

TECHNICAL SKILLS

CRM Systems (Salesforce, HubSpot) • Microsoft Office • Google Workspace • Data Tracking • Scheduling Tools • Reporting Systems

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