Customer-Ffocused Service & Sales Professional

BRITTANY GLADNEY

**** ***** ***, **********, ** *0241 US 1-502-***-**** *****************@*****.*** Focused on building long-lasting customer relationships. Implemented process changes.

Consistently exceeded response time targets.

Managed customer follow-up processes.

Gathered and analyzed feedback.

Proficient in managing tickets through CRM software. Tech-savvy Online Customer Service Representative. Recognized for outstanding service excellence.

Effective time management during high-volume support Microsoft

Scheduling

Email Management

Excel; word; PowerPoint

Fast typing

Attention to detail

Remote Customer Service May, 2024 to Present

A2 Clean LLC Louisville, KY

Improved order fulfillment processes.

Integrated new ticketing system into workflows.

Maintained a [Percentage]% or higher service level agreement. Improved customer adoption rates by [Percentage].

Implemented communication improvements.

Telesales Representative July, 2020 to May, 2024

Spectrum Louisville, KY

Conducted telesales calls.

Closed sales worth $[Amount].

Drove awareness for new [Product Type].

Utilized polite closing techniques.

Identified customer needs during sales conversations. Increased efficiency of the team.

Business Administration - BBA 2020

University of Phoenix Phoenix, AZ

Professional Summary

Skills

Work History

Education

Contact this candidate