Flexible Receptionist with ASL & Customer Support Skills

Suzi L Scaletta

*** * ******* ***

Milton, WI ***63

Iphone: 608-***-**** text only

Email:************@*****.***

***********@*****.***

OBJECTIVE:

Obtaining position as Receptionist

MY QUALIFICATIONS:

• Good talent with analysis and helps with clients

• Great patience with clients, very great support for people with various disabilities.

• Have the ability to stay on track and meet daily production goals.

• my personality is an energetic and outgoing person

• Very friendly, empathetic, good listener, a good team player, quick thinker and

be able to multi-task effectively

• Ability to communicate and interact with various clients with varies disabilities

• Excellent Communication skills

• Fluency in American Sign Language (ASL)

• In-depth knowledge of the Deaf Culture.

• Excellent development and maintains positive relationships with the clients.

• Experience in a sales or customer support role is a definite plus

• 6+ years of industry experience as a Salesforce.com developer.

• experience scanner for FEDEX as pack at all different truck deliver

• experience scanner for Cooper-Vision as varies contact quality for eye.

• Experience delivery driver- Doordash, Instacart, and personal

WORK HISTORY

Co-Owner ASL-PROS, Independent, KY/ Milton, WI 2025- Present

We are dedicated to transforming opportunities into thriving ventures through innovative strategies and a

commitment to excellence. We have experience in navigating competitive markets and are focused on constant

growth. In my role as CFO, I ensure that we manage income from customers, track expenses, and oversee

equipment needs, such as creating new jewelry alongside our main business. I prioritize building strong

relationships with clients, fostering loyalty, and ensuring customer satisfaction to support our business growth.

As a team of four, we all contribute to merging our efforts into the business. Our focus includes financial

management, marketing, development, education, and customer relationships. Our CEO and COO are actively

working on marketing initiatives, designing our website, and engaging in community service through Facebook

to enhance our business impact.

TONY ROBBINS- 2023-Present

Tony Robbins Training Academy

LANDMARK WORLDWIDE, Washington D.C., 2021- Present

Landmark Training Academy,

Doordash, Wisconsin 2022-Present

Pick up various Restaurants and drop customers home. I decide when, where, and how much I work. Work on

my schedule

LEAVING REASON:

Communication Service for the Deaf, ASL Customer Representative 10/2022 to 7/2023

Know all information about Xfinity Cable, Helping Customers with Billing, troubleshoot for internet and package, we

are focused on cable and internet. Communicating with customers what the issue is and learn to focus on narrow

specific issues and do it quickly. Learning constantly about Cable any update, new promo, announcement, and

more..Working with other co workers on ZOOM while working with Customers and using tools on CSG, Fluency in

American Sign Language (ASL) In-depth knowledge of the Deaf Culture. Excellent development and maintains

positive relationships with the clients.Excellent Communication Skills

LEAVING REASON: Resigned

Night Attendant, Riverside, California School for the Deaf-Riverside 2019-2021

Under the supervision and direction of the Supervising Counselor in the Student Life

department, the Night Attendant supervises an individual student outside of school hours up to

35 hours per week. The Night Attendant provides 1 – 1 support to an individual student in all

areas of the Residential Life Program.

• Monitor students and assist with independent living & social skills.

• Remain vigilant and attentive to student needs at all times.

• Assist students as needed with emotional distress and provide behavioral support.

• Maintain accurate records of monitoring of student behavior.

• Supervise student in the cafeteria and/or designated areas at all times

LEAVING REASON: Moved out of State

INSTACART, RIVERSIDE, CA 2019-2021

Shopping Grocery Stores or picking up the bags and dropping them off at the customer home, I decide when,

where, and how much I work. Work on my schedule

LEAVING REASON: Moved out of State.

Account Manager North Los Angeles, Purple Communication Inc. 2016-August 2019

When onsite, evaluate the customer’s communications needs and propose the appropriate solution to satisfy

those needs. Install video products, routers, switches, TVs and cables necessary to connect the customer to

the Internet and the Company’s video relay service. Deliver onsite and in-depth customer training on video

relay services, the feature functionality of Purple products and services, and explain the benefits of those

features based on the customer’s individual needs. Develop and maintain positive relationships with the

customers assigned to them by the Company in their sales territory.Maintain the appropriate mix of written

correspondence, telephone contacts, online demonstrations and onsite visits with existing customers in order to

stimulate interest in the Company’s products and services. Proactively manage sales opportunities through the

sales process to close.Provide onsite and remote support to assigned customers following the initial installation

of products and services.Develop a Network in the local deaf community by soliciting referrals for products from

assigned customers, submitting the leads for qualification, installing products and services at qualified

customers, connecting them with other customers in the assigned base and adding those customers to their

account base.Maintain appropriate account and territory records using Salesforce.com and other tools provided

by the Company.Delivery to customer from my company by UPS/FedEx package

LEAVING REASON: Challenge new different position

Customer Care Tier 1, Purple Communication Inc. 2014-2016

Customers care by answering product and service questions. Maintains customer records by

updating account information. Resolves product or service problems by clarifying the

customer’s complaint; determining the cause of the problem; selecting and explaining the best

solution to solve the problem; expediting correction or adjustment; following up to ensure

resolution. Recommends products or services to management by collecting customer

information and analyzing customer information. VRS customer service and/or product

knowledge helpful. Excellent phone skills and ability to solve customers’ problems. High

contributes to team effort by accomplishing related results as needed.

LEAVING REASON: Promotion and new location

Channel Manager, AT&T 2012-2013

Analyzes and qualifies sales/channel opportunities and recommends comprehensive plan to

maximize profitable market share and customer satisfaction. Key Roles and Responsibilities:

Collaborates on projects such as the development of best distribution channels. Researches

and makes recommendations on select target markets. Responsible for designing and developing competitive

channel strategies, terms and conditions and channel marketing programs in order to enhance the productivity,

revenues, and profitability of channels. Redesigns channel marketing programs and processes to provide

added value and to optimize channel effectiveness. Uses a wide application of principles and theories and

draws on previous experience to determine a course of action.

LEAVING REASON: Temporary Job

Job Coaching 18+

Transition, Texas School for the Deaf 2010-2011

To support the student of class to help 1:1, how to fill it out the application job, how to budget for

the bills, how to transport city buses to work, and teaching how to be professional. Employee

checking on student how they handle at work and how-to communication with the manager,

supervisor, or boss in this job. Students learn how to manage their living skills.

LEAVING REASON: Take care of Mother in Arizona

Field Help Desk, Sorenson 2009-2010

Provides assistance and support to Sorenson Installers with their new installations, service

calls, provide skills where it’s needed, troubleshoot wireless installation, am very familiar with

varies types of routers and ISP's, participate and provide extensive quality assurance testing on

new phone as they arrive in the warehouse. Possess exceptional problem-solving abilities and

training capabilities. Demonstrate a proven ability to develop these same traits in others. Have a

good Customer relation skill and very friendly?

LEAVING REASON: Laid off

Full Time Installer, Sorenson 2007-2009

Responsible for performing VRS training, services calls, and new installations in their assigned

area. Train new and existing customers on how to use features . and the benefits of SVRS/SIP

Relay Usage: Coordinate with the Sales/ Outreach and marketing groups at educating

institutions, customer, and organizations, training sessions with Deaf constituents on using

Sorenson services to communicate with hearing constituents. Travel to customers to ensure

Sorenson equipment is functioning properly and provides training requested. Completed

approximately 1300 Videophone installations Delivery to customer by my company's packages

LEAVING REASON: Offer and New location

Skills:

Valid Driver's License; GPS & Navigation Apps

Contact this candidate