IT Operations & Infrastructure Analyst Resume

Yamaan Shaikh

469-***-**** **********@*****.*** Yamaan Shaikh

Summary

IT Operations and Infrastructure Analyst with 4+ years of experience analyzing enterprise network environments, monitoring infrastructure performance, and supporting operational reporting across large-scale systems. Experienced in network data analysis, incident investigation, infrastructure documentation, and automation using Ansible. Proven ability to analyze operational metrics, support incident resolution, and collaborate with cross-functional teams to improve infrastructure reliability and performance. Skills

Technical Skills SQL, Python, Linux, Ansible, Network Infrastructure, SD-WAN, Database Adminis tration

Tools & Platforms ServiceNow, SolarWinds, Microsoft Excel, PuTTY, MobaXTerm, Toad, Visio, DrawIO Processes

& Methodologies

Incident Analysis, Root Cause Analysis, Infrastructure Monitoring, IT Service Management (ITSM), Change Management, Operational Reporting, Technical Docu mentation, Stakeholder Communication

Experience

IT Associate Graduate – Network Operations & Database Operations Remote GXO Jan. 2022 - Jan. 2026

Network Operations Analysis:

• Analyzed infrastructure data across 8,000+ enterprise network devices, validating MAC addresses, serial numbers, and IP configurations to maintain accurate network asset inventories

• Developed SD-WAN architecture diagrams and infrastructure documentation for Tier 1, Tier 2, and Tier 3 environ ments using Visio and DrawIO

• Investigated and updated long-standing incident and breach tickets, improving visibility into unresolved operational issues

• AidedAccessed network devices using SSH via PuTTY and MobaXTerm to retrieve configuration and performance information

• Supported network infrastructure upgrades by coordinating with site leaders and documenting circuit upgrades and topology changes

• Maintained circuit upgrade trackers and operational documentation to support network change analysis and reporting

• Assisted with device lifecycle management including configuration resets and redeployment of Cisco switches and access points

• Produced site-level network diagrams to support operational analysis and infrastructure planning Database & Systems Operations Analysis:

• Automated server management tasks by creating Ansible playbooks deployed across multiple enterprise servers

• Configured Ansible host files separating QA and Production environments to support controlled testing and deployment

• Generated monthly operational service reports analyzing system performance and operational metrics

• Supported incident resolution and disaster recovery efforts during infrastructure outages

• Assisted with database administration tasks including version tracking and operational ticket management using Toad

• Managed daily support requests and operational tickets within enterprise IT systems IT Rotational Intern – Datacenter & Systems Administration Irving, TX Epsilon Jan. 2021 - Dec. 2021

Datacenter Infrastructure Operations:

• Installed and decommissioned 300+ enterprise infrastructure devices including switches, routers, access points, servers, and blades

• Performed infrastructure audits and health checks to identify device errors and hardware issues

• Maintained asset documentation and operational records for network infrastructure changes

• Managed 300+ infrastructure tickets, ensuring accurate documentation and timely resolution

• Participated in multiple datacenter maintenance windows supporting infrastructure upgrades and system changes Windows Systems Operations:

• Assisted in migrating endpoint protection from Trend Micro to SentinelOne across AWS-hosted servers

• Coordinated change approvals and maintenance scheduling with business stakeholders

• Participated in change management meetings for cloud infrastructure updates

• Created and tracked change management and maintenance tickets for enterprise server environments Education

University of Texas at Dallas

B.S. Information Technology and Systems 2018 - 2021

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