Multi-Industry Customer Experience Leader with Management

Lidia Perzanowski

Palm Springs, CA ***** +1-734-***-**** *************************@***********.*** Professional Summary

With a wide range of experience in several industries including customer service, marketing, hospitality, communications, and food and beverage, along with educational training for leadership and management roles, i’ve acquired the skills necessary to carry out the responsibilities for this job. My outgoing personality, computer literacy, attention to detail, and motivation to deliver professional services makes me an excellent candidate for this position. Work Experience

Commercial Cleaner

cleanNsolutions LLC Palm Springs, CA

November 2023 to Present

• Owner of Commercial Cleaning Company cleanNsolutions LLC Server/Bartrnder

BJ'S Restaurant & Brewhouse Centennial Hills, NV August 2015 to November 2023

• Managed a team of 12-15 servers per shift, providing guidance and support to ensure exceptional customer service

• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons

• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts Retail Store Manager

Old Navy Las Vegas, NV

May 2011 to October 2014

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling

• Implemented effective visual merchandising strategies to optimize product placement and drive sales

• Developed and executed marketing campaigns to increase foot traffic and promote new products

• Managed a team of 22 employees, providing training, coaching, and performance evaluations Telecommunications Technician

Global Connections, Inc Las Vegas, NV

September 2010 to April 2011

• Provided technical support for customers experiencing telecommunication service disruptions or outages

• Handled a high volume of inbound customer calls, averaging 50-75 calls per day

• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information Hostess/ Personal Assistant

Wolfgang Pucks Postrii Las Vegas, NV

November 2009 to July 2010

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations

• Assisted in taking reservations over the phone or through online platforms, accurately recording guest information

• Trained new host/hostess team members on restaurant procedures, including reservation management systems and guest service protocols

• Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures Leasing Agent

Prime Group Management Las Vegas, NV

September 2007 to November 2009

• Managed a portfolio of 8 residential properties, ensuring high occupancy rates and tenant satisfaction

• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest

• Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions

• Collaborated with marketing team to develop effective advertising strategies that increased property visibility and generated a steady stream of qualified leads

• Organized and executed successful open house events to showcase available units and attract potential renters Beverage Cart Attendant/ Caterer

The Lakes Country Club and Golf East Lansing, MI October 2006 to May 2007

• Expertly mixed and served a wide range of cocktails, beers, and wines to meet the preferences of diverse clientele

• Assisted in coordinating logistics for large-scale events by collaborating with other staff members to ensure seamless execution

• Adhered to responsible alcohol service guidelines by monitoring guest consumption levels and intervening when necessary

Server/Trainer

Leos Coney Island West Bloomfield Township, MI

April 2003 to May 2006

• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience Barista

Port City Java West Bloomfield Township, MI

June 2002 to May 2006

• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly

• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients

• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols Education

Advertising and Marketing (University)

National American University-Rapid City Rapid City, SD September 2022 to June 2023

General Studies (College)

College of Southern Nevada Las Vegas, NV

February 2012 to May 2013

Communications/ Advertising (University)

Michigan State University East Lansing, MI

August 2006 to May 2010

High school diploma

West Bloomfield High School West Bloomfield Township, MI September 2002 to June 2006

Skills

Management Computer skills Marketing Communications POS Food handling Customer service Advertising Employee Training

Awards

The New York Times Writing Award

November 2006

• Writing award for essay on nanotechnology

• Awarded by The New York Times

• Submitted by writing professor at Michigan State University Certifications and Licenses

Tax Lean Certificates Certification

September 2024 to Present

Completion of Online Course

Business License

November 2023 to Present

cleanNsolutions LLC

Leadership Certificate

February 2007 to Present

Drivers License

August 2025 to December 2030

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