Entry-Level Business Administration Professional

NOKUBONGA SEKGOBELA

OBJECTIVE

Highly motivated and detail -

oriented individual with a

background in customer service

seeking an entry-level opportunity

to leverage academic knowledge

on gaining experience in

business management. Eager to

contribute to dynamic team in a

customer service and

administration role, where I can

apply my strong communication

skills, problem-solving abilities

and dedication to outstanding

customer service.

SKILLS

• Customer service

excellence

• Problem solving

• Negotiation skill

• Multitasking

• Communication skills

• Attention to details

• Fast learner

EMAIL

******************@*****.**

m

REFERENCES

Available upon request

EXPERIENCE

DEBT COLLECTION DEBT- IN (INBOUND & OUTBOUND)

2012 -2015

• Traced customers who changed the contacts.

• Negotiated payment plans achieving a 30% in increase in account recovery.

• Wrote letters to customers to make them aware that the account has been handed over.

• Recognized as a top debt collector for achieving monthly targets consistently.

BYTES ALTRON: CUSTOMER SERVICE CONSULTANT

2020 - JUNE 2021

• Received calls from people who applied for SRD Grant.

• Checked the status of application for applicants.

• Appealed for those who have been declined within strict deadline. BLUE LABEL UNLIMITED (CASHIER AT MARVELOUS CAFÉ BLU) JULY 2021- TILL DATE

• Assisting with stock management and product display,

• Processing cash, card and mobile payments with 100% accuracy,

• Balancing tills daily and delivering outstanding customer service

• Resolving complaints, boosting customer satisfaction score.

• Maintaining a customer’s satisfaction score of over 95%. EDUCATION

University of Johannesburg :2017-2024

Postgraduate diploma In Business management

ST Margaret S.S.S

Matric Year :2007

Contact this candidate