Aspiring Full-Time Security & Customer Experience Leader

Diamond Harrison

Seattle, WA

Remote

[***************@*****.***]

[267-***-****]

Professional Summary

Motivated Customer Service and Training Professional with years of experience in high-volume environments. Skilled in customer support, communication, conflict resolution, and team leadership. Proven ability to handle customer inquiries via phone, chat, and email while maintaining accuracy, empathy, and professionalism. Experienced in training employees, improving workflow processes, and using digital tools to manage operations. Reliable, organized, and tech-savvy—committed to delivering excellent experiences in remote settings.

Core Competencies

• Customer Support & Communication

• Call, Chat, & Email Support

• Conflict Resolution & De-escalation

• Time Management & Multitasking

• Staff Training & Coaching

• Workflow & Process Improvement

• CRM & Ticketing Systems (Zendesk, Salesforce, HubSpot, etc.)

• Remote Collaboration Tools (Zoom, Slack, Teams, Google Workspace)

•Data Entry & Accuracy

• Reliability & Accountability

Professional Experience

Shake Shack — Cross-Trainer

2022 – present

• Train and mentor new hires on company standards, food safety, and customer service best practices.

• Provide direct support to management to maintain positive team morale and productivity.

• Communicate effectively with guests to resolve issues and ensure satisfaction.

• Identify operational bottlenecks and suggest process improvements to enhance efficiency.

• Utilize digital tools for scheduling, communication, and performance tracking. Chick-fil-A — Trainer / Manager

2018 – 2021

• Supervised and developed employees to meet service and quality goals.

• Delivered outstanding guest experiences through prompt issue resolution and empathetic communication.

• Managed daily operations including team coordination, cash handling, and order accuracy.

• Supported leadership initiatives to improve workflow and staff engagement.

• Recognized for reliability, accountability, and high standards of service excellence. Education

Bothell High School — Diploma (2018)

Currently pursuing further education and professional certifications related to customer service and leadership.

Technical Skills

Microsoft Office Suite • Google Workspace • Zoom • Slack • Microsoft Teams • POS Systems • CRM Software (Zendesk, Salesforce, HubSpot)

Objective

To secure a remote customer service or support role where I can leverage my communication, problem-solving, and leadership skills to enhance customer satisfaction and support team success.

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