Medical Billing & Administrative Specialist with EHR Expertise

Tiffany Clarke

Jacksonville, FL *****-**** 404-***-**** *******.*.*********@*****.***

Professional Profile

Detail-oriented and experienced professional with over 15 years in customer service and more than 5 years in medical administrative support, seeking a position in medical billing/administration. My preference is for a role that emphasizes remote work, although I remain open to in-office or hybrid opportunities. I am a recent Honors graduate in Medical Billing and Coding, with a strong foundation in accounts receivable, and medical terminology, along with proven skills in billing reconciliation, patient account management, and HIPAA compliance. I possess proficiency in ICD-10, CPT, and HCPCS coding, as well as the management of electronic health records (EHR). I am dedicated to ensuring accurate and compliant billing practices while facilitating timely reimbursement. I am eager to contribute to a healthcare team, advance my professional development, and support efficient revenue cycle operations. Driven, dependable, hardworking individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed 35 WPM

Skills: Written and verbal communication; Attention to detail; Data entry (experience using 10-key number pad); Complete tasks on time; Customer Service oriented

Honors/Awards: Ultimate Medical Academy Dean's List-2025, Adecco - Employee of the Month – 2017, Adecco

- Wall of Fame Gold Winner – 2019, Adecco - Wall of Fame Platinum Winner - 2020-2024 Key Qualifications

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records

(EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD- 10-CM HCPCS CPT)

Certifications

Ultimate Medical Academy – Tampa, FL

Dean's List

Achieving a GPA of 4.0

Life Changing Energy – New York, NY

Certified Sound Healer Level 1

Trained and certified in the use of sound and frequency therapy as an alternative method to create holistic well-being for the mind, body, and spirit.

Education

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. Samuel W. Wolfson High School Diploma, 1993

High School Diploma

Experience

Adecco– Jacksonville, FL

09/2016-08/2025

Billing & Collections Specialist

Conduct detailed accounts receivable research to resolve discrepancies and ensure accurate financial reporting.

Perform account reconciliations across multiple branch offices, maintaining consistency and accuracy in financial records.

Manage business-to-business collections, including follow-up on outstanding invoices and coordination with clients to resolve payment issues.

Oversee accounting functions for multiple branch offices, supporting a diverse book of business within the staffing industry.

Generate and maintain client reports using Microsoft Excel.

Prepare and distribute customer statements, bills, and invoices, ensuring alignment with the general ledger and company policies.

Collaborate with collections personnel to verify and update the status of delinquent accounts.

Compile, sort, and process financial documents including invoices, credit memos, and debit memos for accurate posting.

Accurately calculate and post receipts to appropriate general ledger accounts, supporting month-end and year-end close processes.

Communicate effectively with clients via written and verbal correspondence, maintaining professionalism and fostering strong business relationships.

Pediatric Ear, Nose and Throat of Atlanta– Sandy Springs, GA 05/2014-08/2016

Billing Specialist/Front Office Administrative/Medical Records

Review patient bills for accuracy and completeness and obtain any missing information

Code patient services and enter the ICD-10 and CPT codes into the computer

Use coded data to produce and submit claims to insurance companies and obtain/document patient history and demographic information as necessary for EMR

Prepare and review patient statements

Collect, post, and manage patient accounts

Answering patients’ billing questions

Handling collections on unpaid accounts and receive, post & adjust payments and update patient information

Act as point of contact for all medical records requests, problems and needs

Registering patients at check-in and checking them out

Obtain and document patient history and demographic information as necessary for EMR Sanus Medical– Sandy Springs, GA

09/2010-05/2014

Front Office Administrative

Obtain and document patient history and demographic information as necessary for EMR

Registering patients at check-in and checking them out

Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes

Schedule patient appointments and pull charts to prepare for each appointment

Filing medical records

Receive, post & adjust payments and update patient information

Reconcile end of day, daily credit card & cash payment reports

Process medical records requests

Scan paper charts and convert to EMR

Answering phones in a professional and courteous manner References provided upon request

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