Customer Support & Scheduling Expert, Hairstylist Turned Pro Licensee

AF

ASHLEY FRAYER

ashleyfinke**@icloud.com 219-***-**** Highland, IN 46322 WWW: Bold Profile

Adaptable and motivated professional with extensive experience in client communication, customer service, time management, and problem solving developed over years as a licensed hairstylist. Strong in building a rapport, managing appointments, overcoming challenges and obstacles. I strive to deliver high quality service in fast paced environments. I am highly organized, tech comfortable, and ready to bring strong people skills and service expertise to a remote role in a new industry. Seeking an opportunity in virtual customer support, administrative assistance, scheduling, sales, or other friendly fields.

Customer Service & Communication

- Exceptional customer service and client support

- Strong verbal and written communication

-Active listening and empathy

-Conflict resolution & problem solving

-Ability to explain information clearly

Organization & Productivity

-Appointment scheduling and calendar management

-Time management & multitasking

-Workflow organization in fast paced environments

-Attention to detail

-Ability to work independently

Sales & Business Skills

-Retail sales &product recommendations

-Building client relationships & loyalty

-Understanding customer needs & preferences

-Upselling & cross selling

Tech & Remote Work Skills

-Proficient with scheduling or POS systems (Square, Meevo, whatever you use)

-Comfortable with virtual communication skills 9Zoom, Google Meet, Facetime)

-Email & chat communication

-Quick learner with new software

-Microsoft Office /Google Workspace (docs, sheets, calendar) Professional Strengths

-Adaptability & quick learning

-Strong work ethic & reliability

-Professional demeanor

-Creative thinking & solution oriented approach

-Ability to stay calm under pressure & multitask in busy environment

Texture Pointe Salon Highland, IN

Hairstylist

08/2009 - Current

-Delivered exceptional customer service to a diverse client base, ensuring needs were understood and concerns were resolved quickly and professionally.

-Managed a full daily schedule, including appointments, follow ups, and client communications with strong time management and multitasking abilities.

-Built long term client relationships through strong communication, reliability, and trust.

-Used digital tools and software for scheduling, reminders, payment processing, and client record keeping.

-Handled customer issues, complaints, and last minute changes with calmness and problem solving skills.

-Educated clients on products and services, increasing retail sales and improving customer satisfaction.

-Maintained accurate records, inventory tracking, and organized workflows to Summary

Skills

Experience

support smooth operations.

-Adapted to new software, policies, and procedures quickly in a fast paced environment.

-Worked both independently and as part of a team, consistently meeting performance expectations.

-Demonstrated professionalism, confidentiality, and clear communication during all client interactions.

-Communicated with clients through phone, text, and digital platforms to confirm appointments and provide updates.

-Provided personalized recommendations based on client history. Similar to CRM based customer service.

-Handled administrative task such as scheduling, inventory, and daily reporting.

-Maintained a clean, organized, and efficient workspace, demonstrating strong attention to detail.

Highland High School Highland, IN

High School Diploma

06/2008

Education and Training

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