Customer Service Specialist with 30+ Years Experience
Resume:
Barbara A West
Hillside, NJ *****
***********@***.***
Summary
To obtain a responsible position as an Administrative / Customer Service Associate (via virtual) where my experience, accomplishments, proficiency, and strong high-standard administrative skills will allow for continuous professional growth.
Work Experience
Customer Service I Outbound Phone calls (Work from Home)
Jan-2022- Jan 2026 Alight Solutions
Complete outbound calls to confirm the RTW (Return To Work) process.
Ensure that employees are aware of any paperwork that is due.
Assist with any extension requirements.
Educate employees on Self Service Portal
Meet all the metrics that are in place by management
Customer Service/ Technical Support/Social Media (Work from Home)
Mar. 2010-Present Bethany Enterprises LLC, (Self-Employed) East Orange, NJ
Provide customer service first-class one-call solutions to clients inquiring about services, billing issues, placing orders, exchanges, refunds, re-deliveries, appointments, and charity donations for customers concerning products, services, etc.
Having strong people skills to build a genuine connection with customers and clients
Provide customer service support for various companies by placing takeout fast food and restaurant orders, clothing, shoes, household, and electronics items.
Inbound /outbound calls via an online web application.
Provide an understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely, and professional manner.
Provide online support via chat, live chat, with forums and personnel management in an area of expertise, technical support, customer support, etc.
Experience using CRMs, Slack, and/or chat support tools
Provide human review services for third-party Verification Company by reading a verbatim script to customers.
Heavy outbound calling to remind patients of their Pharmacy pickups.
Adhere to the Privacy Act, HIPAA, PII, etc., as it relates to the confidentiality of information callers provide.
First Tier Technical Support and Troubleshooting Representative
Light Sales and Up Sales.
Strong negotiation skills.
Excellent Written and Verbal Skills
Solve diverse and complex customer-related problems, via chat, email, and voice message retrieval.
Thoroughly navigate the Internet: search Engine Evaluator, Social Media Evaluator.
Review content from clients' social media platforms and accurately identify risks the content may contain.
Navigate multiple applications and research solutions with ease
Document all call information according to standard operating procedures.
Provide support for Excel, Word, Outlook, Data Entry Systems, and Cloud-Based Applications.
Provide support with Microsoft 365, SalesForce, Google Suite, Slack, Zen Desk, DropBox, Help Scout, Go-To-Meeting, Webex, Zoom, Team, etc.
Senior Executive Personal /Administrative Assistant
Aug. 2006- Dec. 2017- K.L.J. Consultants, Inc. Hillside, New Jersey
Answered all incoming calls, greeted all visitors
The Office Manager trained all staff members
Junior Tax Preparer (Prepared both individual and business taxes both simple and complex)
Managed and maintained business filing system
Created PowerPoint presentations for the company's advertisement promotions, computer consultants provided administrative support to the CEO of a consulting firm.
Manage accounting/bookkeeping system.
Proofreading of office documents, and manuscripts for clients
Administrative Assistant
January 2006- May 2008 JCMS Inc. – Mercerville, New Jersey (Hoboken)
Provided administrative support to all Project Managers.
Answered all incoming calls transferred to the correct staff, manager, or department, greeted all visitors
Managed and maintained filing system
Administrative Assistant/Secretary
May 2003- October 2005 E. E. Cruz Company Inc. Newark, New Jersey
Managed recording of time sheets and maintained filing system
Answered all incoming calls transferred to the correct staff, manager, or department, greeted all visitors
Prepared correspondence utilizing MS Word, Excel
Arranged catering of all food for weekly staff meetings
Administrative Assistant/Secretary
September 2001- August 2002 H2M Associates Totowa, New Jersey
Set up and track all electrical and structural site walks
Billing of Telecom invoices
Tracking invoice for payment
Answered all incoming calls transferred to the correct staff, manager, or department, greeted all visitors
Provided on-site support to the Human Resources Dept.
Senior Administrative Assistant/Receptionist
March 2001- September 2001 Siemens Medical Systems, Iselin New Jersey.
Provided administrative support to the Vice President of Clinical Networking
(Division Manager) as well as various Vice Presidents and Managers of the division.
Answered all incoming calls transferred to the correct staff, manager, or department, greeted all visitors
Extensive upkeep of calendar in MS Outlook, coordinated travel arrangements, scheduled conference rooms, conference calls, etc.
Initiated planning and execution of key division functions/meetings. ·
Served as the customer/vendor telephone contact for the Division
Created PowerPoint for sales presentations.
Administrative Assistant/ Receptionist
January 2000- March 2001 Savera System Inc. Murray Hill, New Jersey
Provided administrative support to the CFO as well as various Managers
Prepared memos and correspondence utilizing PowerPoint, MSWord, and Excel
Scheduled conference rooms: arranged catering of all food for weekly business meetings, coordinated travel arrangements
Provided on-site support to the Human Resources Dept.
Answered all incoming calls transferred to the correct staff, manager, or department, greeted all visitors
Maintained Petty Cash expense account, Local Company checking account, proficient in Chart of Accounts.
Managed office supplies, and kitchen stock, followed by office machine repairs.
Arranged catering of all food for weekly staff meetings
Education
2008-2009 Union County College
Elizabeth, NJ
Certified Accounting Technician/Business
1999-2001 Worldwide Educational Services
Newark, New Jersey
Certified Computer Software Specialist
1969-1973 Snyder High School,
Jersey City, New Jersey
General Course
High School Diploma
Other Experience
Call Center:
Customer Service-Open Enrollment –Telecommunications
Inbound and Outbound calls
Technical Support-Trouble Shooting
Social Mediator Ad Evaluator:
Review content from clients’ social media and accurately identify risks the content may contain.
Ability to digest guidelines and apply them to the live analysis of social media platforms
Proofreading correcting all spelling, punctuation, grammatical, and typographical errors that appear within a document, e-books, blog posts, newsletters, press releases, flyers, and small projects.
Catering Social Events:
Talk of The Town:
Lead Person Set–Up–Break Down
Floor Manager
Scheduling Employees- Customer Tours
Sales Associate/Manager- Women’s High-End Boutique
Esther’s Court:
Sales Manager
Hiring and Training of All Staff (Cashier’s, Floor & Sales Staff)
Created Window and Store Displays
The buyer of 80% of the Store Inventory
Skills
Multitasking in cloud-based applications, such as Zen Desk, Slack, Hip, Chat, Salesforce, Help Scout, Team, Jira, High Jump, and Shopify. Using all online tools according to company policies and procedures.
Proficient in MS Word, Excel, PowerPoint, Outlook, Publisher, QuickBooks Pro, Data Entry, and all E-Mail software i.e., AOL. Yahoo, Gmail, and Google online apps, etc. Knowledgeable in Act 2000, Access 2007, Quicken Books 2004, and Expedition.
Type a minimum of 50 wpm.
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