Administrative Assistant with Leadership Experience

FRANCIETA J. LEWIS

**** ***** ***. *.*., BIRMINGHAM, AL 35221

H: (205) 601 - 7396 C: (20S) 601-7396 1 ************@*****.*** PROFESSIONAL SUMMARY

To find a job that would utilize a broad range of administrative and business skills and offers opportunities for advancement in a large corporation. Demonstrated capacity to provide comprehensive support for senior leadership staff; excel at scheduling meetings, coordinating travel, and managing multiple high-level assignments. Proven record of developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Orchestrated dedicated events and reservations; managed customer relations and provided exemplary service to all customers.

SKILLS

Notary Public, Jefferson County, AL 12/2002 MS DOS Group Wise-Graphics Word Perfect Able to operate the following Office Equipment: 6.1Microsoft Office: Word, PowerPoint, EXCEL, Computer, FAX, Copier, Scanner, Labeler, Access Internet Access Software Lotus I Laminator, Binder, Calculator Microsoft 2&3Outlook SAP, Oracle, PeopleSoft, SHIPS, eSTARS, Oracle, I Expense Business Process Improvement

Budgeting, Finance

Initiative-taking

Strong verbal communication

Conflict resolution

Extremely organized

Team leadership Process

implementation Data

management

First Aid/CPR/AED

WORK HISTORY

E-Group

Alabama Power Company

Administrative Assistant Sept 2022 – Present

Professionally and politely greet people personally by telephone and at the front desk. Communicate effectively, both orally and written; ability to plan, organize, train, and supervise the work of others. Proficient computer skills using Microsoft Office products (Outlook, Word, PowerPoint, and Excel). Provide support to Power Deliver and Health and Safety teams. Demonstrate teamwork skills and the ability to work independently with minimal supervision. Time Management skills

Manage sensitive and confidential information with utmost discretion professionalism, always Maintaining a high level of confidentiality.

Provide excellent Advanced administrative support to PD Safety and Health Gather data and compile reports to support decision making and strategic planning. Assist in Expense reports and tracking.

Point of contact / support for Sebastian Dixon, Delan Heath, Greg Rudolph Angie Jimmerson and the PD team Willing to support and share Ideas.

Promote Safety

Collaborator and able to build and maintain strong working relationships. Strong work ethic

Always maintain a positive attitude.

Birmingham Police Department

Administrative Clerk /March 2019 - Current

Professionally and politely greet people personally by telephone and at the front desk. Refer people to resources within and outside the department. Assist others by obtaining information and completing reports and service requests. Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, and crime reports.

Process, sort, copy, distribute and process crime reports, petitions, and other materials; assign case numbers; enter data into the computer system.

Provide information to internal and external customers; mail reports to outside agencies in accordance with established regulations and provide general information regarding department policies, procedures, and regulations.

Screen calls: assess the nature and urgency of callers and route the appropriate staff. Receive crime reports over the telephone and in person; gather necessary information; ensure accuracy and completeness of report.

Provide support to investigators by entering accurate information about missing people, stolen items, and/or other related issues into applicable computer systems. Transmit data and files to the court; collect arrest. warrant and traffic reports and citations for courts; prepare necessary documents for Police Officers.

Maintain a variety of police records filing systems; prepare and maintain legible, concise, and understandable activity logs.

Maintain the Department's warrant system including notification, tracking and documentation on attempts to serve, and access system information.

Appleton/Spur

Paraprofessional/Substitute Aide/Special/ Education Aide Wenonah High School I March 2018 - March 2019

Assists the teacher with conducting lessons, managing the classroom, and developing materials. Track student progress during the school year create reports to let parents understand what is going on in the classroom.

Empower students through programs designed to enhance their academic and social achievements. Work with computers AV equipment to make resources available to teach during lessons. Monitor the classroom and minimize distractions and disruptions. Function as a nurturing and encourages influence for students during lessons. Strong verbal and written communication skills.

Familiarity with learning management systems and other educational software. Grade Results, Kuder, Lexia, and Moby Max.

Housing Authority of Birmingham

Community Center Assistant-Roosevelt City

Roosevelt City I May 2018 -March 2019

Develop, coordinate, and manage programs aligned with collaboration business to business. Develop and implement program goals, objective and outcome measurement within the agency mission Ensure that service standards and quality measures of agency/community/client needs and demands are established, implemented, and monitored from the Health Department and Housing Quality Standards. Coordinate daily activities of the community centers and establish partnerships. Help create and implement an innovative model of program for upcoming initiatives Create and maintain all required statistics and prepare related monthly reports. Enforces rules and regulations of the center to maintain discipline; take action to ensure any hazards of unsafe condition; administer first aid according to prescribed procedures, notify emergency medical personnel when necessary.

Communicate effectively, both orally and written; ability to plan, organize, train, and supervise the work of others. Complete and maintain data tracking, inventory records and equipment usage, time and attendance, and inventory of supplies, etc.

Ability to demonstrate leadership experience, professional ability, and capability to elicit cooperation. Greet and provide visitors and /staff with the requested information or connection them with the appropriate person or department.

Answer inquiries and provide proper program information, forms application, etc. Assist the Center Manager with various administrative and clerical tasks, including but not limited to, preparing, and distributing forms, memos, and emails copy and scan material. SOUTHERN COMPANY

Supplemental Aide/Administrative Assistant/Record Management Technician/Production Operator l Inverness, Alabama I January 2004 -October 2016

Document Services & Reprographics Responsible for preparing all documents to be scanned, prepped, and verified Scanning I Am verifying using Adobe Acrobat other scanning software programs and able,

to apply Scan Images / Upload; Communicate with executive and administrative personnel to gather and convey relevant information.

Coordinating the file room project at Plant Barry, Plant Miller, Plant Gorgas, Plant Scherer, Plant McIntosh and assisted at Plant Crist.

Responsible for scanning small documents and drawing and performing quality control activities in Document Control

Proficient in Document Control process and systems for processing vendor documents voids Coordinate scanning projects which include providing workload distribution, training and supporting Technical Support, tracking documentation, organizing electronic documents, and ensuring that documents are delivered in a timely manner. Lead and Coordinate scanning of vendor manuals, calculations, records of decision and specifications Coordinate scanning projects which includes providing workload distribution, assist technical Support, tracking documentation, organizing electronic documents to ensure that documents are delivered in a timely manner.

Provide support for Engineering and Construction Services Documentum within the Southern Company Operating various hardware and software such as Adobe Acrobat (scanning) and record management software for record retention.

Scan using Bar Code to track drawings and manuals to delivery in each building for the Engineers Assist Engineers in locating required documents for projects Maintain / Updated records for all Engineers and Research and retrieved documents Pull records / documents / manuals for Engineers Participate in Southern Company training opportunities Working Knowledge of Documentum as well as Document Services processes and procedures Compiled varies spreadsheet for scanning and daily time. Work with varies scanning projects to meet deadlines in a timely manner. Handle security relates documents / Timekeeper/Payroll Index records into Documentum (an electronic document management system) Take inbound calls and other clerical duties as needed Various clerical duties as required including timekeeping. Served as A Safety Committee Member.

Analyzed departmental documents for appropriate distribution and filing. Researched and updated all required materials needed. Reconcile data entries into spreadsheets and databases to ensure transactions are recorded accurately in accordance with company policy.

Tracked inventory and maintained accounts to identify any discrepancies. Conducted research and investigation of all discrepancies. Updated accounts with accurate information.

Reconciled discrepancies efficiently and in a timely manner for customers. Notified supervisor of an issues and trends when required. Resolved account reconciliation issues quickly.

Utilized various methods to reconcile account discrepancies. Researched discrepancies and updated accounts with accurate information. Tracked inventory and maintained accounts.

Resolved reconciliation discrepancies in a timely manner. Answered client and customer questions regarding accounts and any discrepancies. Reported all issues to supervisor as needed.

YMCA

Learn & Play Attendant I Front Desk Attendant I Mountain Brook I January 2010 - Current Supervise children in drop-in childcare rooms (Learn & Play). Helps plan, leads, and participates in all activities Remains flexible as needs change. Maintains an open line of communication with Supervisor, Parents, and Children. Maintains a positive attitude and serves as a positive role model. Responsible for safety and well-being of all children in the program.

Direct the daily work activates of the scanning team. Engages professionally with parents/members at drop off and pick up. Provides direction and motivation. for children in the program. Responsible for being proactive in all aspects of the program and keeping a watchful eye for safety concerns or opportunities to engage with children /parents. Helps ensure that the youth program operates in accordance with all safety and childcare standards. Attends all staff meetings and required training programs. Other duties and responsibilities assigned by Supervisor. Engage and Greet member/guest.

Understand all program and membership offerings.

Assist with financial assistance offerings including financial handling. NOBLE CHAPEL C.M.E. CHURCH

Administrative Support/Clerk I Riley Station I June 1983 - Current Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies. Format

& type weekly Church bulletins, accounting & bookkeeping. Billing, A/P, NR, Payroll, Scheduling. Set effective priorities, retrieve, and distribute telephone messages. Served as the Administrative Assistant to the Pastor and the Recording Steward. Developed a new process for employee evaluation which resulted in marked performance improvements. Researched and updated all required materials needed for Church. EDUCATION

BACHELOR OF SCIENCE Business Administration

Faulkner University

Montgomery, Al I 1997

Business Administration

ASSOCIATE OF SCIENCE Data Entry

Bessemer State Technical College

Birmingham, AL 11982

Data Entry

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