Remote Call Center & Data Entry Specialist Resume
Resume:
Anupama Bisetty
Acworth, GA *****
️ *********@*****.***
Professional Summary
Customer Service Representative with 2+ years of experience handling inbound and outbound calls, resolving customer inquiries, and maintaining accurate records in remote environments. Skilled in data entry, documentation, and managing high-volume interactions with professionalism and empathy. Strong attention to detail, communication, and time management skills, with the ability to work independently and meet productivity goals.
Core Skills
Customer Service & Support
Inbound / Outbound Call Handling
Data Entry & Record Management
CRM Systems & Call Documentation
Microsoft Excel, Word, Outlook
Google Workspace
Typing & Data Accuracy
Attention to Detail
Time Management
Remote Work Environment
Problem Solving
Communication Skills
Professional Experience
Customer Service Representative
Infocision Management Corporation — Remote
June 2019 – December 2021
Handled high-volume inbound and outbound customer calls, assisting with service inquiries and account-related questions
Provided accurate information and resolved issues efficiently while maintaining a professional and courteous tone
Documented all customer interactions in internal systems with strong attention to detail and accuracy
Performed data entry tasks, including updating customer records and maintaining organized databases
Used CRM and call center systems to track customer requests and ensure timely follow-up
Demonstrated active listening and problem-solving skills to improve customer satisfaction
Maintained daily productivity targets in a remote work environment
Professional Development
2022 – Present
Strengthened data entry and record management skills using spreadsheets and digital tools
Improved proficiency in Microsoft Excel, Google Sheets, and online systems
Practiced accurate data handling, documentation, and organization of information
Focused on attention to detail, time management, and independent work in remote settings
Education
Master’s in Computer Science (M.Sc.)
Andhra University
Bachelor of Computer Applications (B.C.A.)
Andhra University
Technical Skills
Microsoft Excel, Data Entry Tools
Basic knowledge of databases and systems
Familiar with software applications and troubleshooting
Additional Information
Authorized to work in the United States
Reliable high-speed internet connection and dedicated home workspace
Comfortable using headset-based communication systems
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