Dedicated Data Entry Clerk with 25+ Years Remote Experience

Melissa Marshall

**** ***** ***** **, ***** Junction, MI 49277 · 517-***-****

************@*****.***

I am looking to improve patient operations with diligence based on patient payments, meeting customer needs and assisting team members. I will skillfully manage any team and/or company requirements by applying position knowledge and analytical abilities.

EDUCATION

May 1995

Diploma

Leslie high school, Leslie, MI

General Studies

Career Center my Junior and Senior year for Medical Office Occupations

Skills

●Payment processing Cash drawer management

●Accurate payment posting Credit card processing

●Cash/check/credit card balancing Patient/customer consultation

●Clerical support Aging report analysis

●Multi-tasking abilities Issue resolution both internally & externally

●File and data retrieval systems Insurance billing

●Data entry Athena Health software

●Allscripts software Citrix software

●First Anesthesia software Cerner Millennium software

●Epic software Scheduling patients in Epic

●Refilling prescriptions for patients in Epic Billing in Epic

●Raintree Software PN3 Accounting Software

●SL Accounting Software

WORK EXPERIENCE

2/2025-2/2026

Accounts Payable Representative- Neogen

Brittanie Sitton – 910-***-****

●Code and pay Invoices for different vendors

●Run monthly reports

●Balanced daily to verify what was processed is accurate.

●Update ACH information and remittance address information for vendors

7/2023-1/2025

Patient Account Representative- Poster - USPH Physical Therapy

Traci Mauchmer – 269-***-****

●Posted Insurance payments both electronically and manually

●Ran monthly reports

●Balanced daily to verify what was posted is accurate.

●Used Raintree software

●Used Bank of America in order to get EFT payments and verifications.

●Ran insurance credit cards for payments as well through Waystar software.

8/2020-7/2023

Director of Operations – Jack of All Trades

Jack Laird /Owner/Operator – 517-***-****

●Scheduling potential jobs.

●Clean outside landscaping, including tree work, concrete work.

●Clean inside homes as needed.

●Research gravel yards for different areas, depending on where job is located for dumping concrete or dirt and/or purchasing landscape material.

12/2019-8/2020

Medical Office Support – Call Center – Henry Ford Health System

Amy Griffin /Manager – 517-***-****

●Scheduled patients for office visits.

●Refilled prescriptions & submitted to the clinical area for approval.

●Registration of new patients.

●Answer multiple phone calls and triage each call individually for several offices.

5/2017-7/2019

Cashier Specialist, Oaklawn Hospital

Andrew Pool /CFO – 269-***-****

●Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

●Counted and documented cash in register at beginning and end of shift for balancing.

●Assisted cashier team with resolving problems and maintaining efficiency.

●Worked with patients to resolve statement questions and certain billing questions to improve operations and provide exceptional customer service.

●Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

●Verified various amounts of cash, checks and credit card payments daily.

●Answer multiple phone lines and phone calls that came into the hospital and medical offices, assisting with questions on their statements received, taking payments and transferring to another office or a medical biller for further assistance.

07/2011-05/2017

Billing Specialist, Oaklawn Medical Group / Oaklawn Hospital

Stacy Gould /Billing Manager– 269-***-****

.

●Worked with outside offices and assisted co-workers to properly apply customer remittances.

●Worked effectively with medical payors such as Medicare, Medicaid and commercial insurances to obtain timely and accurate payments

●Identified, researched and resolved billing variances to maintain system accuracy and currency.

●Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

●Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

●Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

●Trained and mentored new team members and managers on accounts payable and policies to build cohesive groups and promote operational performances.

●Generated accounts payable reports for management review to aid in financial decision making.

REFERENCES

Amy Rankin

Known for 30 years

Contact: 517-***-****

Tim Risner

Known for 30 years

Contact: 517-***-****

Sandy Jones

Known for 20 years

Contact: 269-***-****

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