Hospitality & Guest Services Professional

Qualifications Summary

Hospitality and customer service professional with experience in front-facing roles across food service, administrative,

and public service environments. Skilled i n guest relations, front desk support, data entry, and resolving inquiries with

professionalism, attention to detail, and a friendly approach. Comfortable in fast-paced settings and committed to

creating positive, welcoming guest experiences.

Professional Experience

Kumako Ramen - San Jose, CA, USA - May 2022 - Jan 2024

Kitchen & Guest Service Associate

• Prepared and served high-quality ramen dishes while delivering attentive, friendly service to guests i n a fast-paced

dining environment.

• Maintained kitchen organization, coordinated with team members, and ensured smooth dining experiences with

efficiency, accuracy, and a focus on guest satisfaction.

Bureau of Immigration - Manila, P H - Mar 2018 - Jun 2022

Immigration Officer

• Reviewed and processed immigration records and official documents i n a fast-paced airport environment,

requiring accuracy, sound judgment, and attention to detail.

• Assisted passengers and the public while ensuring compliance with evolving regulations, confidentiality standards,

and operational deadlines.

City Council o f San Juan - San Juan City, Manila, PH - Jul 2013 - May 2015

Legislative Council Staff

• Prepared, reviewed and organized written materials, documentation, and records for official meetings and events.

• Provided day-to-day administrative and logistical support, including document review, filing, and record

maintenance.

Chorizo De Cebu Philippines - Quezon City, Manila, PH - Jan 2013 - Jan 2020

Restaurant Operations Supervisor

• Oversaw daily restaurant operations, including customer service, order coordination, and handling dine-in and

retail food transactions.

• Coordinated daily restaurant operations, maintained precise records, and upheld exceptional guest service

standards.

Stream Global Services - Quezon City, Manila, P H - Mar 2011 - Jan 2012

Customer Service Representative

• Handled customer billing and service inquiries, resolving technical and account-related issues efficiently.

• Maintained accurate customer records across internal systems i n compliance with privacy and operational

standards.

Education

Consular and Diplomatic Affairs, Mar 2006 - Oct 2010

De La Salle - College o f Saint Benilde, Manila, PH

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