Remote Customer Service & Inside Sales Specialist

JEFFREY A. KRESGE

Las Vegas, NV *****

Phone: 760-***-****

Email: *************@*****.***

Target Role

REMOTE CUSTOMER SERVICE INSIDE SALES (remote) CLIENT SUPPORT SPECIALIST

Part time/Full time

PROFESSIONAL SUMMARY

Highly experienced sales professional with a strong background in inside/outside sales, customer service, and long term relationship development. Recognized for exceptional communication skills, strong listening ability, and a consistent commitment to client satisfaction. Diverse experience spanning technical sales, financial products, automotive sales, and personal caregiving responsibilities demonstrating reliability, adaptability, and resilience.

CORE SKILLS

• Inside and Outside Sales

• Customer Service Excellence

• Relationship & Trust Building

• Communication & Listening Skills

• Prospecting & Lead Development

• Coaching and Team Collaboration

• Technical Sales (Electronics/Test Fixtures)

• Senior Financial Products (Reverse Mortgages)

• Market Analysis (Day Trading Experience)

REMOTE SKILLS

PHONE (conference calls with test engineering and production managers to discuss work in progress and to be prepared for work flow increases in our fixture shop.

Currently I have reliable internet and a quality laptop with two screens.

TRAVEL EXPERIENCE

Scheduled all details of my business trips to businesses in over 20 different states and Canada and Mexico, including airfare, hotels, rental cars, showed demo fixtures to prospects and clients during monthly out of town on-site sales appointments.

CUSTOMER FEEDBACK

Responsible for relaying back to my production and engineering departments and staff all the customer feedback presenting the information in such a way to enhance the ability to make corrections and improvements in our manufacturing and engineering.

The CRM I used was at the time just my own notes and records of customer communications, interactions, follow-up and scheduling of my visits.. Extensive use of the calendar for scheduling visits scheduled and unforeseen.

WORK EXPERIENCE

Quality One Test Fixturing, Inc. (QOTF)

Vice President, Sales Manager, Minority Shareholder

1988 – 2001

• Led outside sales for custom test fixtures used by Fortune 500 electronics manufacturers.

• Worked closely with HP (Agilent), AT&T (Lucent), IBM, Dell, Boeing, and others.

• Managed key accounts, developed new business, and coordinated production with engineering teams.

• Helped grow company presence in U.S, Mexico (ex. Rockwell and Thomson Consumer Electronics. and Canadian markets (Ex. Newbridge).

Went from $30,000 to $300,000/month in 5 years as the only outside sales person.Increased repeat business 3-fold during the sales growth during those five years.

Day Trader – Independent

2014 – 2018

• Traded Sweet Crude Oil (CL) and e-mini S&P.

• Mentored by RB Trading Associates (Chicago, IL) and Trading Advantage (Chicago, IL).

• Developed discipline in technical analysis, risk management, and fast paced decision making.

Full Time Caregiver (Family)

2003 – 2014

• Provided long-term in home care for father (Alzheimer’s), mother (dementia), and later brother (dementia, cancer).

• Managed daily medical, financial, and coordination tasks requiring high responsibility, patience, and organization.

Professional Land Corporation – Laguna Hills, CA

Inside/Outside Sales

2001 – 2003

• Sold researched, buildable land to clients planning long term financial and investment futures.

• Educated buyers on land value, development potential, and investment strategies.

Senior American Funding – San Diego, CA

Outside Sales

2001

• Sold reverse mortgages and refinancing products to seniors in Orange County, CA.

• Built strong relationships based on trust, clarity, and financial compassion.

Diamond Bar Honda – Diamond Bar, CA

Automobile Sales Consultant

1985 – 1988

• Original sales team member for new dealership opening.

• Consistently achieved strong vehicle sales through exceptional customer service and product knowledge.

EDUCATION

High School Diploma (1974)

4 years of college coursework:

• Lafayette College (Engineering) – 2 years

• Lycoming College (Business Administration) – 1 year

• San Diego State University (Geology) – 1 year

HOBBIES & INTERESTS

Golf, tennis, billiards, Keno

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