Retail Store Leader with 20 Years Customer Service Experience
Resume:
Melanie Bramlett
Crestview, FL *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager (ASM)
Jockey International-Destin, FL
July 2025 to Present
• Led daily operations as Assistant Manager of a $1M+ revenue retail store in 2025, supervising staff,
driving sales performance, and ensuring operational excellence.
• Model excellent customer service
• Experience in training, developing, and motivating team members
• Flexibility to work opening/closing shifts, weekends, and holidays
• Meet or exceed store sales goals and KPI targets
• Maintain visual merchandising standards and operational compliance
• Strong selling skills, ability to meet performance standards, and proficiency with POS systems
• Managing stock, including receiving shipments, processing inventory, and maintaining merchandising
standards in the stockroom
• Processing transactions, including cash and credit payments, and performing accurate money counts
• Strong working knowledge of Point of Sale (POS) systems
• Ensuring 100% adherence to all company policies and procedures, including safety and cleanliness
standards
• Reviewing sales data and performance metrics to drive store profitability
• Acting as the Manager on Duty (MOD) to provide leadership and direction to the team
Assistant Store Manager (ASM)
Huk Clothing Brand-Destin, FL
March 2024 to June 2024
• Leader committed to superior customer service
• Planned and directed day-to-day operations of the store in the absence of the Store Manager
• Assisted in developing & implementing strategies to improve customer service, drive store sales and
increase profitability
• Responsible for maintaining high store standards, fostering a positive environment and helping to coach
associates in retail selling to reach their sales goal and improve store standards
• 20 years of Customer Service Experience
• 16 years of experience in a retail sales environment & a leadership/supervisory role
• Excellent interpersonal skills
• Basic interview skills and enhanced staffing knowledge
• Relevant history of high retail sales performance
• Working knowledge of Microsoft Office, Homebase, One Login, Microsoft Office, Microsoft Excel, all
office equipment
UPS Store Associate
The UPS Store-Miramar Beach, FL
May 2023 to February 2024
• Computer skills including Microsoft Office, Excel and Adobe Suites
• Certified Florida Notary Public
Printing:
• Documents
• Blueprints
• Passport Pictures
Other services include:
• operating copiers
• fax machines
• binding equipment
• laminating machines
• point-of-sale devices
Processing:
• Receiving and processing packages for courier shipments
• Creating New Mailbox Agreements
What I deliver:
• Consistently kind, knowledgeable, helpful, patient and efficient with customers
Assistant Manager
Vacasa-Miramar Beach, FL
October 2020 to May 2022
• Create instant reports on areas or items that need maintenance and housekeeping assistance to
achieve high levels of cleanliness and presentation
• Coaching Inspectors and cleaners on reporting damages to homes and creating maintenance/
housekeeping tickets as necessary
• Trained on technical computer skills required for all forms of hardware - laptops, tablets and mobile
devices
• Programs: Breezeway, OneLogin, To Do, Slack, Excel, Microsoft Excel, Microsoft Office, Google Sheets
• Strong attention to detail by professionally cleaning and maintaining Vacasa properties using cleaning
procedures and products in conformance with prescribed company standards
SBM Business Manager
Dillard's, Inc.-Fort Walton Beach, FL
December 2017 to July 2018
• Developing My Team Monitored and Coached Employees for their Daily Sales Per Hour Goals
• Meeting profit goals by recruiting, educating and motivating quality, fashionable Sales Associates
• Using Selling tools, merchandise flow, presentation and inventory control to achieve
• Profitability Goals I developed a Passion for my Department and our products and knowledge of our
Designers and Brands
Sales/Fit Specialist
Emerald Coast Harley-Davidson-Fort Walton Beach, FL
February 2017 to December 2017
Oct. 2017)
• Welcoming Guests into the Dealership
• Presentation of Harley-Davidson Motorcycles
• Narrowing down the selection of Harley Davidson Motorcycle's to fit the Customer
• Selling the fun and excitement of Harley-Davidson to Customers
• Phone Follow up with Dealership Customers
Business Owner
Hott Lil' Pot LLC
October 2011 to December 2012
• Bookkeeping, Ordering Inventory/ Stocking Shelves
• Managing Employees, Sales Rep/Customer Service, Cashier, Booked Parties/Events
• Taught Classes for the Elderly in Nursing Homes, Daycares, Schools and Girl Scouts on Site
Education
Certified Nursing Assistant (MS)
Northwest Community College Oxford-Oxford, MS
Criminal Justice Administration (Bachelors Degree)
University of Phoenix-Phoenix, AZ
Associates Degree
Northwest Community College Southaven-Southaven, MS
Skills
Time management Recruiting Merchandising Microsoft Powerpoint Sales
Personal assistant experience Office Experience Clerical experience Databases
Administrative Experience Retail management Sales Management Microsoft Office
Assistant Manager Experience Sales management Office experience Leadership
Management Supervising experience Microsoft Word Employee Orientation
Customer service Property Management Computer Networking Inventory control
Microsoft Outlook Supervising Experience Computer skills Filing Calendar
management Communication skills Employee orientation Store management
Organizational skills Microsoft Excel Microsoft Windows Assistant manager
experience
Certifications and Licenses
Driver's License
Contact this candidate