Virtual Assistant with Proven Enrollment & Support Expertise
Resume:
RAFAEL AGUIRRE
V I RTUAL ASSISTANT
******.**********@*****.**
m
Bacolod City, Philippines
EXPERIENCE
Streamlined enrollment and administrative processes, ensuring seamless student experience from onboarding to certification
Manage full-cycle student enrollment, payment processing, documentation, and certificate issuance with 100% accuracy
Maintain detailed records and uphold the highest standards of communication and service quality Serve as key liaison between operations and students, driving satisfaction and program completion rates Investigation Compliance and Enforcement Training Systems - Oct 2023 - Dec 2025 Student Support & Enrollment Officer
Maintained a 100% user satisfaction rating year over year by delivering responsive, high-quality tech support.
Increased monthly productivity by proactively identifying software bugs, tracking customer-reported issues, and creating feature request tickets to improve product functionality. Collaborated with cross-functional development teams to relay detailed customer feedback, ensuring efficient issue resolution and product enhancements. Played a key role in troubleshooting technical issues, providing timely solutions, and improving overallcustomer experience.
WebinarNinja - August 2018 - May 2023
Customer Support & Quality Assurance Engineer
Assisted the Senior Engineer in managing Excel documents and proposals, ensuring accuracy and timelycompletion of critical tasks.
Streamlined communication across departments, improving information flow and boosting overallefficiency. Prepared detailed reports, presentations, and meeting materials to support effective decision-making andstrategic planning.
Organized and managed schedules for senior leadership, ensuring meetings, deadlines, and projecttimelines were met with precision.
Coordinated and tracked project progress, assisting in the timely delivery of engineering solutions byliaising between departments and resolving any cross-functional bottlenecks. Quality Energy Australia - March 2014 - May 2018
Executive Assistant
Provided phone-based customer and technical support, troubleshooting issues, addressing inquiries, and guidingcustomers through solutions.
Demonstrated strong communication skills to understand customer needs and deliver tailored solutions, ensuringhigh levels of satisfaction.
Teleperformance - 2011 to 2014
Customer Service Representative
RepresentativeManaged internet service orders, ensuring accurate documentation and timely hardware installations.
Coordinated with Verizon engineers to ensure seamless communication and efficient execution of projects. Developed and maintained a comprehensive tracking system to monitor project progress and address issues in a timely manner.
First Source Solutions LTD - 2009 to 2011
Planning Engineer
Character references will be provided upon request
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