Insurance Sales and Client Service Professional
Resume:
ANGEL ADDISON
S U MMARY
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
E X P E R I E N C E
Insurance Agent
GEICO, Government Employees Insurance Macon, GA April 2021 - Current Shift Lead Manager
Dunkin' Donuts Franchising Jackson, Ga February 2017 - April 2021 Delivery Driver
NAPA Auto Parts - Genuine Parts Jackson, Ga October 2015 - December 2016 Maintained accurate records of all insurance transactions using computer software systems.
Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Developed appropriate quotes based on risk information. Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Processed payments received from clients promptly according to established procedures.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
Developed relationships with new clients through cold calling and referrals from existing customers.
Directed and led employees and team members on effective operations, methods and procedures.
Addressed any issues or concerns raised by staff during shifts. Enforced company policies, answered coworkers' questions and trained new personnel.
Helped employees accomplish tasks during peak periods. Inspected vehicle and maintained gas, oil and water levels. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. S K I L L S
Upselling
Lead development
Account management
Customer service
Client assessment
Customer follow-up
Quotes and sales
C O N T A C T
*****.*********@*****.***
Milner, GA 30257
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Faith Academy, Stockbridge, GA
May 2011
Handled merchandise in accordance with product handling standards. Verified deliveries against shipping instructions prior to delivering to customers.
Contact this candidate