Versatile Administrative Professional with 15+ Years Experience
Resume:
Contact
***************@*****.***
Skills
Customer Service
Database management
Records &Document
control.
Administrative support
Scheduling and
coordination
Construction project
support
Multitasking and
organization
Conflict resolution
Office Systems
Bilingual
Languages
Yascara L Perez
Seeking new Employment opportunities
Citizenship: United States of America & Dominican Republic Versatile customer service professional with 15+ years of experience in hospitality, building maintenance and administrative roles, excelling in client relations and problem resolution. Proven track record of enhancing customer satisfaction through effective communication and attention to detail.
Professional Experience
English
Fluent - 04
Spanish
Fluent - 04
Female 31st August, 1980
United States of America, Yonkers
HOUSEKEEPER
SELF EMPLOYED
Jan 2023 - Nov 2025
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
Received positive feedback from guests for exceptional attention to detail in maintaining clean and well-organized rooms Page 1 of 6
SUPERINTENDENT ASSISTANT
FORDHAM BEDFORD HOUSING CORP
May 2012 - May 2022 Part-Time
Maintained accurate documentation including daily logs/reports detailing work progress/completion status along with any incidents/accidents that occurred on-site Developed strong relationships with clients by providing excellent customer service, addressing concerns promptly, and delivering projects that met/exceeded expectations Coordinated inspections by regulatory authorities at various stages of the construction process ensuring compliance with building codes/regulations
Assisted the superintendent in overseeing construction projects, ensuring adherence to project plans and specifications
Collaborated with the superintendent to develop project schedules and timelines, ensuring efficient completion of tasks
Coordinated inspections by building officials or third-party inspectors at key stages of construction as required by local regulations
Collaborated with the superintendent to resolve conflicts or disputes that arose during construction, maintaining positive relationships with all parties involved Participated in regular meetings with the superintendent and other team members to discuss project progress, challenges, and potential solutions
Managed inventory levels of construction materials to ensure availability when needed while minimizing excess stockpiling
Supported the superintendent in managing subcontractor performance by monitoring their adherence to contractual obligations and quality standards
Conducted regular site inspections to monitor progress, identify potential issues, and implement corrective actions as needed
Supported the superintendent in resolving any disputes or conflicts that arose during the course of construction projects
Maintained effective communication channels with clients regarding project progress updates, addressing any concerns or inquiries promptly
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CLERICAL AIDE
BRONX SUPREME COURT
Mar 2008 - Oct 2011
Performed general clerical duties such as photocopying, scanning documents, mailing letters/packages, etc Proofread documents for accuracy in spelling, grammar, punctuation before distribution or submission Updated databases/records regularly with accurate contact details or relevant information changes Collaborated with team members on special projects/tasks requiring attention to detail and organizational skills
Maintained a clean/orderly reception area ensuring a professional image at all times Provided excellent customer service to visitors, clients, or employees who required assistance Maintained a high level of professionalism while handling sensitive/confidential information Categorized/filed documents accurately according to established filing systems for easy retrieval/accessibility
Fostered positive working relationships with colleagues/departments through effective communication/collaboration
Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
Performed regular quality checks on entered data to identify and correct errors, maintaining a clean and reliable database
Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
Resolved discrepancies or missing information by conducting thorough research using various sources Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Page 3 of 6
CLERICAL AIDE
HUMAN RESOURCES ADMINISTRATION
Jan 2008 - Feb 2011
Performed general clerical duties such as photocopying, scanning documents, mailing letters/packages, etc Proofread documents for accuracy in spelling, grammar, punctuation before distribution or submission Updated databases/records regularly with accurate contact details or relevant information changes Collaborated with team members on special projects/tasks requiring attention to detail and organizational skills
Maintained a clean/orderly reception area ensuring a professional image at all times Provided excellent customer service to visitors, clients, or employees who required assistance Maintained a high level of professionalism while handling sensitive/confidential information Categorized/filed documents accurately according to established filing systems for easy retrieval/accessibility
Fostered positive working relationships with colleagues/departments through effective communication/collaboration
Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
Performed regular quality checks on entered data to identify and correct errors, maintaining a clean and reliable database
Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
Resolved discrepancies or missing information by conducting thorough research using various sources Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
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Educational History
HOUSEKEEPER
DRAKE CORPORATE HOUSING
Feb 2003 - Jul 2005
Performed general clerical duties such as photocopying, scanning documents, mailing letters/packages, etc Proofread documents for accuracy in spelling, grammar, punctuation before distribution or submission Updated databases/records regularly with accurate contact details or relevant information changes Collaborated with team members on special projects/tasks requiring attention to detail and organizational skills
Maintained a clean/orderly reception area ensuring a professional image at all times Provided excellent customer service to visitors, clients, or employees who required assistance Maintained a high level of professionalism while handling sensitive/confidential information Categorized/filed documents accurately according to established filing systems for easy retrieval/accessibility
Fostered positive working relationships with colleagues/departments through effective communication/collaboration
Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
Performed regular quality checks on entered data to identify and correct errors, maintaining a clean and reliable database
Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
Resolved discrepancies or missing information by conducting thorough research using various sources Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
General Equivalency Degree (G.E.D)
F.E.G.S BEGIN
Sep 2008 - Sep 2009
NO DEGREE
THEODORE ROOSEVELT HIGH
SCHOOL
Sep 1994 - Sep 1998
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Work
Structure
10/10 Thinking
Analytically
8/10
Stress
Management
8/10 Creative Learning
Style
8/10
Certifications
References
TOP WORKPLACE PERSONALITY STRENGTHS
BRONX COUNTY CLERK'S OFFICE CERTIFICATE OF MERIT
Luis ortiz
Oct 2011
Vanessa Perez
Furnished Quarters
*********@*****.***
Page 6 of 6
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