Operational Quality & Customer Support Specialist

JALIYLAH MUHAMMAD, Operational Quality / Customer Support Coordinator

Torrance, California 90505, United States, 310-***-****, ***********@*****.*** PROFILE Operational Quality & Customer Support Coordinator with 13+ years of experience driving inventory accuracy, service reliability, and compliance across aerospace and customer-facing operations. Expert in vendor-managed inventory (VMI), demand forecasting, order fulfillment, contract review, billing, and quality auditing—leveraging data and cross-functional partnership to reduce excess stock, prevent shortages, and improve on-time performance. Highly proficient in CRM and EDI workflows, with a track record of streamlining processes, strengthening vendor/customer relationships, and delivering consistent, high-quality results in fast-paced environments.

EMPLOYMENT HISTORY

Mar 2018 — Present OPERATIONAL QUALITY – VMI / CUSTOMER SUPPORT COORDINATOR, Trelleborg Sealing Solutions Inc. U.S Aerospace. El Segundo

Manage inventory planning and VMI for aerospace clients, ensuring optimal stock levels and quality. Additional tasks include report generation, contract review, billing, and purchase order processing. Streamlined inventory management processes, enhancing supply chain efficiency and leading to substantial improvements in order fulfillment rates. Conducted in-depth audits and demand analysis, enabling precise inventory control and reducing excess stock while maintaining quality standards. Maintained accurate reporting and documentation for contract reviews and billing, ensuring compliance with corporate guidelines and financial accuracy. Conducted comprehensive demand forecasting, enabling precise inventory adjustments and reducing excess stock while ensuring product availability. Feb 2017 — Feb 2018 ACCOUNT SPECIALIST (TEMP CONTRACT AEROSPACEINDUSTRY), Aerotek Staffing Torrance

Received and processed customer inquiries for price quotes, purchase orders, order status, and related information via phone, fax, website, or email. Entered Buyer Quote requests for pricing and availability into a proprietary software system and sent to Purchasing for handling. Provided quality review (QC) of other Account specialists' orders by comparing the customer purchase orders and the order as an entered system, and by verifying that the purchase order requirements comply with Co and the manufacturer's capabilities and requirements. Processed customer reports of nonconformance as specified in the Quality Management System. Printed and reviewed applicable reports to ensure that all customer commitments were fulfilled as promised. Proactively checked Key customer order activity and initiated contact to ensure that customer's order patterns remained consistent. Nov 2014 — Feb 2017 SENIOR INSIDE SALES REP / ACCOUNT EXECUTIVE, Trojan Professional Services Los Alamitos

Maintained accurate contact records and call outcomes in CRM to improve follow-up efficiency. Represented company at dental conventions and vendor meetings to generate new client relationships and product interest Facilitated impactful product demonstrations, showcasing unique benefits and significantly boosting conversion rates. Enhanced lead qualification processes, driving noticeable gains in sales conversions and elevating overall revenue performance. Cultivated strong client relationships through personalized follow-ups, resulting in substantial improvements in customer retention rates. Provided mentorship to junior sales staff, fostering a collaborative environment that enhanced team performance and morale.

May 2013 — Sept 2014 CUSTOMER CARE SPECIALIST / ACCOUNT MANAGER, NextDayFlyers Rancho Dominguez

Educated client base about the benefits of our products and services. Gave ideas and solutions to grow the company based on customer feedback. Communicated and coordinated production details with other departments to ensure customer satisfaction. Effectively and efficiently resolved customers' complaints and concerns by identifying the cause of the problem. Effectively utilized resources to resolve issues and assist with escalation calls. Supported new Representatives; also, Cross-trained on Chat and email support. Selected for a six-month project in Marketing to test the SAP system. EDUCATION

2008 — 2010 A.A. IN BUSINESS ADMINISTRATION/MANAGEMENT, Strayer University Philadelphia

GPA 3.0 Working to obtain my Bachelor's online in Business Administration/ Management. (Current: a few classes shy of Senior level).

SKILLS Inventory Management

Customer Service

Sales

Quality Assurance

Vendor Relations

Cross-functional Collaboration

COURSES

Jan 2026 Calbright College in Conjunction with Coursera Online Currently enrolled in an online Project Management certificate program (via CalBright College and Google Coursera), focused on PMP exam preparation and foundational project management practices.

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