Dedicated Health Information & Operations Professional
Resume:
Makendall Edwards
Dallas, TX *****
******************@*****.***
Professional Summary
Hardworking and adaptable professional skilled in Microsoft Word, Excel, PowerPoint, and Microsoft Teams, with strong experience in customer service, retail operations, warehouse logistics, and health information management. HIPAA-compliant certified and recognized for being a fast learner, dependable team member, and leader who thrives in dynamic, fast-paced environments. Authorized to work in the US for any employer
Work Experience
Team Lead
Target Sortation Center via Exact Staff Staffing Agency-Dallas, TX July 2025 to October 2025
• Started as a temporary associate and quickly promoted to Team Lead due to strong work ethic and leadership skills.
• Assisted in daily warehouse operations, including unloading trucks, sorting packages, and organizing shipments by destination.
• Oversaw a team of 20+ to ensure accurate and efficient package sorting and workflow on the main line.
• Maintained a fast-paced work environment while prioritizing safety, teamwork, and productivity.
• Adapted quickly to new tasks and operational changes to meet company goals and deadlines. Gap Agent
Datavant-Phoenix, AZ
August 2020 to May 2025
• Provided a variety of services within the Release of Information (ROI) department, including medical record retrieval and management of patient health information.
• Handled internal and external medical record requests by communicating with healthcare sites and providers to fulfill audit and retrieval needs efficiently by inbound and outbound calls.
• Ensured all processes were fully HIPAA compliant, maintaining strict confidentiality and data security at all times.
• Demonstrated strong organizational and communication skills while managing multiple requests and deadlines.
• Familiar with kpi's and metrics.
• Worked on behalf of all insurances companies such as blue cross blue shield, Aetna, Cigna, Medicare, and etc in other states.
Commerce fork food co
City Storage Systems-Dallas, TX
December 2019 to December 2020
• Supported operations across 10+ in-house restaurants specializing in to-go and delivery orders.
• Retrieved prepared food from each restaurant and coordinated timely handoffs to delivery drivers
(Dashers) and walk-in customers.
• Managed and fulfilled front-desk store orders with accuracy and efficiency.
• Maintained excellent communication with kitchen staff, delivery partners, and customers to ensure smooth service and order accuracy.
• Thrived in a fast-paced, multitasking environment while providing friendly and professional customer service.
Warehouse Worker
Exact Staff
January 2019 to December 2019
• Scanned, packaged, and labeled products accurately for shipment and distribution.
• Operated mail sorting machines and performed manual sorting to ensure proper delivery of materials to each department.
• Maintained organization and efficiency in a fast-paced production environment.
• Ensured all outgoing packages met company quality and accuracy standards. Cashier/Customer Service Associate/Stocker
dd's DISCOUNTS-Dallas, TX
October 2017 to December 2018
• Supervised front-end operations, ensuring cashiers maintained performance goals, accuracy, and excellent customer service.
• Assisted customers throughout various store departments, resolving issues and ensuring a positive shopping experience.
• Opened and closed the store, including handling cash drawers, preparing deposits, and securing the premises.
• Verified product pricing, applied markdowns, and maintained accurate shelf labels.
• Supported the stock team by unloading and organizing merchandise, regularly lifting 50–65 lbs. Sales Associate and Customer Service/Cashier
Image-Dallas, TX
January 2016 to July 2016
• Ensured merchandise was properly displayed on the sales floor and securely tagged with sensors to prevent loss.
• Opened and closed the store, including managing cash drawers, daily deposits, and securing the premises.
• Delivered exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring customer satisfaction.
• Assisted customers with product selection and recommendations, contributing to increased sales and repeat business.
• Operated the cash register accurately, handling cash, processing returns, and balancing transactions at shift end.
Education
Psychology (College)
Cedar Valley College-Dallas, TX
January 2017 to December 2018
Upper secondary education
High school diploma or GED
High school or equivalent
De Soto High School
Skills
Microsoft Outlook Front desk Guest services Clerical experience Sales Technical Proficiency Medical scheduling Closing sales Basic math Transportation documentation for distribution operations Medical credentialing software Data entry Cycle counting inventory management RF scanner Customer service Reach truck Customer inquiry handling Online instruction Medical credentialing Insurance verification Patient scheduling via online systems Team motivation (leadership skill) Warehouse management system Manufacturing company experience Multi-line phone systems Team development Organizational skills Passenger luggage management Attention to detail AS400 Updating inventory records Typing Overhead cranes Productivity software Logistics Dental office experience Report writing Research Microsoft Excel Dental receptionist Medical office experience Patrolling Phone inquiries Microsoft Word Microsoft Office Industrial equipment Office experience Phone communication Patient interaction Objection handling (sales technique) Delegation Inbound logistics Time management Administrative experience Computer operation Manufacturing Adaptability Cherry picker Managing patient records Training material drafting Medical credentialing application review Microsoft Teams Patient service Phone answering Medical coding Customer support ticket management Writing skills Appointment scheduling Office management Outdoor work
Languages
• English
Certifications and Licenses
Certified HIPAA Professional (CHP)
2020 to Present
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