Experienced Collection Specialist and Customer Service Professional
Resume:
F. Brian Gee
Mobile, AL *****
*.*****.***@*****.***
Professional Summary
Excellent communicator with 18 years of experience working in a demanding call center environment as a Collection Specialist and Customer Service Representative Telecommunication skills● Adaptability● Courteous demeanor● Active listening Willing to relocate to: Saraland, AL
Authorized to work in the US for any employer
Work Experience
Collections Representative
Pearl Motors-Mobile, AL
April 2025 to March 2026
Contract Compliance
Lender Relations
Conflict de-escalation
Negotiation
Point of sale processing
Member Services Represenative
Newity Market-Chicago, IL
July 2022 to January 2025
Customer Support through multiple Channels create and close support tickets Utilized CRM Software
Technical support verbally and written
Payment Specialist
CSR 4, SC Contact Center
September 2020 to June 2022
Assist with lost orders & returns
Resolve past due Balances
Customer Service Team Lead
Charter Communications
November 2016 to August 2020
Assist Reps in finalizing orders in order placement tools Handle escalated calls
Review and monitor calls for learning opportunities Train new and current reps on promotions and sales techniques Customer Retention Specialist
Alliance Data
March 2015 to October 2016
Debt resolution of accounts 6 months past due or prior Prevent accounts from being charged off by utilizing hardship programs Adhere to FDCPA Guidelines
Work from dialer system to optimize contact ratio
Collection Specialist
Pinnacle Recovery
June 2011 to February 2015
Negotiated payment arrangements on past due receivables Researched open account balances that were completely or partially unpaid Initiated collection activities through telephone calls, letters and emails Documented all consumer contacts on system of record Collector 4
AFNI / Credit Verifacation
March 2007 to May 2011
Responsible for making at least 100 calls per day to debtors. Skip Traced delinquent clients/debtors to new addresses by inquiring at post offices, Telephone companies, credit bureaus, or through the questioning of neighbors. Advised debtors of necessary actions and strategies for debt repayment. Education
References and additional jobs are available upon request (ASSOCIATES DEGREE)
University of Cincinnati
Skills
Organizational skills Medical terminology Order entry Negotiation CRM software English Microsoft Office Typing Outbound calling Help Desk Inside sales Windows Seasoned in conflict resolution Microsoft Excel Cold calling Quality assurance Google Suite Phone etiquette Excellent communication skills Sales Conflict management Communication skills Energetic work attitude Data entry Creative problem solver Customer service Outbound sales Live chat Technical support Computer skills
Certifications and Licenses
Driver's License
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