Customer Service & Technical Support Specialist

John Wesley Pack

Customer Service/Technical Support Specialist

Houston, Texas 346-***-**** ***********@*****.***

Professional Summary

Highly dedicated Customer Service and Technical Support Specialist with 7 years of experience in high-volume, fast-paced environments. Proven ability to exceed productivity standards, resolve complex technical issues, and train customers on effective product use. Seeking to leverage advanced troubleshooting and leadership skills to drive customer satisfaction and retention

Experience

Teleperformance 07/2022 – Present

Customer Service Representative

●Processed an average of 40+ client intake records daily, maintaining top-tier efficiency in

high-volume call center environment.

●Assess and troubleshoot customer issues related to a company’s product or service

●Document customer interactions, including details of inquiries, complaints, or comments.

●Diagnosed and resolved a diverse range of software, hardware, and network issues

Best Buy 03/2020 – 08/2022

Technical Support Specialist

●Assess and troubleshoot customer issues related to a company’s product or service.

●Provide guidance and step-by-step instructions to customers to resolve issues.

●Escalate complex technical issues to the relevant department or staff.

●Document customer interactions, including details of inquiries, complaints, or comments

●Train customers on how to use a product or service effectively.

●Work closely with the product development team to improve products based on.

●Stay informed about product updates, new releases, and services.

Education

Grambling State University, LA 2014

Major: Public Affairs Minor: Customer Relations

Skills & abilities

Exceptional Customer Service Independent and Team Player

Management and Problem-solving Organized and Motivated

Adaptable to New Technology

Communication and Leadership

Excellent Communicator and Active Listener

Troubleshooting and Multitasking Skills

Contact this candidate