Remote customer service or chat support
Resume:
Laura Dye
I am a energetic and dedicated individual who has an ambition to succeed in any given
environment. I love to learn and am always up to a challenge whatever the situation. I get along well with others and also work efficiently on my own. I am seeking a position in a exciting environment where I can develop and excel while giving my best to an employer. Ruskin, FL 33570
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Bank Sales and Service Representative
USAA-Tampa, FL
February 2016 to Present
• Provided exceptional customer service throughout the entire loan process, addressing client inquiries promptly and professionally
Customer Service Rep
Progressive Insurance-Riverview, FL
June 2011 to July 2015
Handle inbound calls/Assist customers in making changes to their existing insurance policies. Perform policies reviews to assure customer has the coverage that they need. Explain coverages and requirements
to customers. Assisted with billing inquiries and applied payments. Handled and defused escalated customers.
Achieved monthly targets consistently.
Senior Sales Rep/Key Holder
Verizon Wireless-Lakeland, FL
June 2004 to May 2011
As a Senior Sales Rep/Key holder I was responsible for the opening and closing of store. At times, supervised up to 15 employees and handled any customer escalations. Responsible for checking in shipment and merchandising. Monthly sales quota attainment perfomance usually exceeding sales target. Daily store operations and paperwork, daily deposits and cash management. Helped to motivate staff to perform at high levels. November 2002 to
Store Manager
Nextel Retail Stores-Saint Petersburg, FL
May 2004 to May 2004
In charge of all store operations. Managed up to 4 employees. Weekly staff scheduling, checking in shipments and merchandising. In charge of monthly goal attainment. Daily store operation paperwork, daily deposits and cash management. Give goals to employees, coached and motivated staff to perform at high levels. March 2001 to
Store Manager
Luxottica Retail Group /Sunglass Hut-Lakeland, FL
November 2002 to November 2002
In charge of all store operations. Managed 3 employees. Weekly scheduling, checking in shipments and merchandising. Weekly payroll, weekly business reports to District Manager, monthly business analysis to District Mnager. Keeping track of merchandise, resulting in low shrink and excellent inventory results. Daily store operation paperwork, deposits and cash management. Interviewing and hiring of new employees. Gave goals to employees and motivated staff. Office Manager
A to Z American Express Travel-Fort Myers, FL
August 1999 to February 2001
Responsible for for daily operations with the office. Responsible for supervising and training inside and outside agents. Effectively research and book a variety of tours and complex travel itineraries. Perform destination
research, travel counseling and proposals, domestic and international destinations. Handle sales events, such as Travel expos and seminars. Effectively perform American Express services, travellers cheques, gift cheques and the issuance of American Express replacement cards. Reconciled numerous A X accountable forms daily.
Responsible for daily store accounting and bank deposits. Handled hiring and termination of employees. Travel Agent/Manager
Lemon Bay Travel-Englewood, FL
December 1987 to June 1997
Responsible for supervising employees. Responsible for customer service issues/handling complaints. Performed all functions of a travel counselor. Daily accounting and bookkeeping. Performed weekly ARC report.
Hiring and termination.
SystemOne travel computer training in 1986.
Worldspan Advanced Pars training in 1992
Education
HIgh School Diploma
Lemon Bay High School
Additional Information
I am a energetic and dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up to a challenge whatever the situation. I get along well with others and also work efficiently on my own. I am seeking a position in a exciting environment where I can develop and excel while giving my best to an employer.
Contact this candidate