Customer Service / Administrative Support Professional

Caroline M. Salvas

**** ** *** ** * * Selma, NC *7576 * 919-***-**** * *********@*****.***

OBJECTIVE:

Administrative Assistant with 20+ years of experience preparing flawless documents and presentations, assembling facility reports and maintaining the utmost confidentiality. Possess an A.S. in Legal and expertise in Word and Excel. Looking to leverage my knowledge and experience.

SKILLS:

●Typing: 85WPM

●Strong analytical and organizational skills

●Excellent interpersonal skills, phone manners, customer service and office etiquette

●Accounts Payable and Accounts Receivable

●Software: MS Office Programs, MAS200, ACT! Database, AIA, Microsoft Dynamix AX, Oracle, JD Edwards, MarkView, Metaview, Netsuite, Dynamics 365 Field Administration, Dynamics 365 Business Central

EXPERIENCE:

National Power April 2021 – Present

Senior Purchasing Specialist – Reseller/Power Quality Division

Manage Premier customer accounts

Receive customer purchase orders and verify with open quote(s)

Process customer purchase orders and ensure all details match

Submit order to vendor and ensure pricing matches or verify stock on-hand to ship from inventory

Process and submit all department stock orders; receive in product accordingly and match to invoice

Work with vendor(s) to improve ship-date on customer order(s)

Generate weekly inventory report for team

Generate monthly rebate report for CEO, CFO and Controller

Answer and assist customer(s) with questions on shipping, taxes, current orders and stock

National Power February 2020 – April 2021

Administrative Assistant/Triad Area Coordinator – Service Department

Schedule technicians daily

Prepare reports for senior management

Assist all members in the Service department

Submit weekly reports to vendors

Black & Veatch April 2019 – February 2020

Procurement Coordinator

Process high volumes of invoices

Verify materials received at job site

Maintain vendor relationships

Ensure invoices are processed in a timely manner and request missed invoices as necessary

Work with Project Managers and Buyers to ensure work site needs are met

Pentair (contract position) August 2018 – February 2019

Accounts Payable Associate

Process high volumes of invoices

Maintain vendor relationships

Review monthly account statements and request missed invoices as necessary

Ensure all invoices are processed in a timely manner

L&M Companies, Inc. August 2014 – June 2018

Grower Services Assistant

●Vendor Management

●Provide Purchase Orders to vendors for appropriate farmer/packing shed

●Match invoices to correct Purchase Orders

●Order materials for appropriate farmer(s) and/or packing warehouse

●Generate weekly material report for vendors

●Manage seasonal calendars to ensure all required contracts have been received before the season begins

●Manage all Day-to-Day business

Qualys, Inc. June 2012 - August 2014

Customer Service Representative

●Process cases triaged to Customer Service

●Assist customers with password resets; account questions

●Work with FedEx for all international shipments

●Ship Qualys devices nationally and internationally

●Troubleshoot customer devices and escalate to technical support as needed

●Work with accounting on processing all orders for invoicing

AirClean Systems August 2011 – May 2012

Invoicing and Shipping Clerk

●Parent Company to CS Medical, LLC

●Accounts receivable

●Ship nationally and internationally all products and materials

●Customer service support

●Collections

●Check all customer credit references

CS Medical, LLC April 2011 – August 2011

Inside Sales Representative

●Accounts receivable

●Customer service support

●Data entry

●Shipping nationally and internationally company’s TD100 machine

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