Data Entry & Customer Support Specialist - 19+ Years Experience
Resume:
Kimberly Arcellano
Aurora, CO *****
***********@*****.***
Professional Summary
Detail-oriented customer service professional with 19+ years of experience in call centers and retail environments, specializing in empathetic client communication, problem-solving, and accurate data entry. Skilled in email and phone support, logistics coordination, and process improvement. Proven ability to manage customer inquiries, resolve issues efficiently, and contribute positively to small, collaborative teams.
Work Experience
Customer Service Representative
24-7 Intouch-Aurora, CO
October 2018 to August 2024
• Communicated thoughtfully with customers via phone, email, and chat to resolve inquiries and provide support in a fast-paced environment
• Scheduled and coordinated customer requests, balancing client needs and company priorities
• Maintained accurate and detailed data entries for sales orders and customer accounts using Zendesk and other CRM software
• Demonstrated strong written communication skills by assisting with the launch and management of new email and chat support channels
• Addressed customer concerns with empathy and problem-solving, ensuring a positive experience during stressful situations
• Provided floor support and guidance to team members, contributing to a collaborative and innovative team environment
• Managed escalated customer issues with professionalism, ensuring swift resolution and maintaining a positive brand image
• Handled billing inquiries, payment processing, and account updates with attention to detail and accuracy
Deli Clerk
Safeway-Aurora, CO
April 2017 to June 2018
• Delivered attentive customer service by assisting with product requests and addressing inquiries in a courteous manner
• Maintained organized workspaces and ensured accurate weighing and scanning of products for customers
• Supported team operations by cleaning, stocking, and contributing to a smooth workflow during busy periods
Cashier, Stocker
Corner Store-Aurora, CO
June 2016 to April 2017
• Provided friendly and efficient customer service at checkout, addressing customer needs and inquiries
• Maintained inventory accuracy by stocking products and organizing deliveries
• Balanced cash drawer and ensured accurate transaction records at the end of each shift Deli Clerk
King Soopers-Centennial, CO
March 2014 to June 2016
• Delivered strong retail customer service by fulfilling customer requests and ensuring satisfaction
• Managed multiple tasks including slicing, filling orders, and operating registers with attention to detail
• Fostered repeat business by ensuring customers felt valued and supported throughout their experience Customer Service
ORALABS, INC.-Parker, CO
March 2012 to February 2014
• Responded to customer questions via phone and maintained accurate data and order entries
• Completed daily reports to ensure orders were processed correctly and on time
• Researched and resolved customer complaints with a focus on quality control and customer satisfaction
• Created and maintained customer accounts, ensuring data accuracy and attention to detail Customer Service/Vault Administrator
PLASTIC JUNGLE-Centennial, CO
June 2010 to March 2012
• Managed receiving and fulfillment of customer requests, ensuring accurate tracking and timely delivery
• Entered data into OfBiz system for precise record-keeping and order management
• Researched and resolved customer service issues, demonstrating problem-solving and attention to detail
• Directed team members to accomplish daily tasks and supported a collaborative work environment Customer Service Representative
LIGHTNING LABELS-Denver, CO
November 2008 to February 2010
• Answered inbound calls and provided expert problem-solving, order entry, and customer support
• Maintained accurate sales order data and addressed client concerns with professionalism
• Upsold and supported both new and existing clients, fostering positive relationships
• Researched and resolved potential issues between customers and the company Customer Service Representative
SWINGLE LAWN TREE AND LANDSCAPE-Denver, CO
October 2007 to July 2008
• Provided sales and customer service in a call center, addressing inquiries and solving problems efficiently
• Maintained strong relationships with customers through clear communication and expert support
• Consistently exceeded team goals by delivering high-quality service and support Customer Service Representative
OURAY SPORTSWEAR-Denver, CO
July 2000 to September 2007
• Maintained excellent customer relations through effective problem-solving and clear communication
• Accurately managed data entry, order processing, and daily reporting to ensure timely fulfillment
• Tracked orders from inception to shipping, ensuring deadlines and customer expectations were met Education
High school diploma
Smoky Hill High School-Aurora, CO
August 1985 to June 1988
Skills
• Customer service
• Data entry
• Email communication
• Problem solving
• Order processing
• CRM software
• Phone communication
• Attention to detail
• Written communication
• Client communication
• Scheduling
• Teamwork
• Process improvement
• Customer issue escalation
• Time management
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