Data-Driven Administrative and Customer Service Specialist

Fatoumata Kante

New York, NY *********@*****.*** 646-***-****

Education

University at Buffalo Buffalo, NY

Bachelors in Psychology May 2019

Work Experience

Amazon Brooklyn, NY

Warehouse Associate August – September 2021

● Received and sorted inventory to compile customers’ orders for delivery

● Utilized technology such as; scanners, computers, and handheld printers Prime Clerk New York, NY

Data Analyst August 2019 – October 2020

● Compiled, sorted and verified the accuracy of data before it is entered

● Located and corrected data entry errors, and report them to supervisors

● Compared data with source documents, or re-entered data in verification format to detect errors

● Worked with bankruptcy claims for organizations like PG & E Corp., Sears, etc. M & T Bank Buffalo, NY

Commercial Customer Service Representative May – August 2019

● Received incoming customer calls from M&T Bank Commercial Customers, CEO level individuals

● Completed ownership of inquiries; ensured delivery of high quality resolution for the customers

● Maintained M&T internal control standards, including timely implementation of internal and external audit points

● Adhered to applicable compliance/operational risk controls in accordance with M&T regulatory standards and policies

Citi Group Inc. Buffalo, NY

Data Entry Specialist October 2018 – April 2019

● Transposed information from hand-written documents into computer systems

● Analyzed for errors and report problems with data

● Ensured sensitive information of customers or company is kept confidential M & T Bank Buffalo, NY

Mail Clerk July 2018– October 2018

● Collected, distributed and organized mail for pickup

● Processed & scaled mail on a postage machine and recorded information on an Excel sheet

● Labeled confidential boxes and handled checks in a timely fashion

● Answered phone calls and settled discrepancies with up to six departments Army National Guard Buffalo, NY

Army Combat Medic - Specialist July 2015 – July 2018

● Trained and worked in the medical sector of the army

● Was given orders to serve Military Police and ensure they were given the proper supervision to prevent injuries

● Documented sick or injured soldiers so they can be able to access them

● Advocated for soldiers that needed the support of medics when it came to being unable to participate in training and performing at usual capabilities

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