Detail-Oriented Data Entry and Customer Service Specialist

Molly Takacs

Crockett, California, United States, 925-***-****, ***********@**********.***

LinkedIn: https://www.linkedin.com/in/molly-takacs-0539a11b0/ PROFILE Detail-oriented Data Entry and Customer Service Specialist with over 15 years in e-commerce and sales support. Achieved 95% customer satisfaction by resolving inquiries promptly and empathetically. Ensured 99% order accuracy through meticulous processing and QA documentation, enhancing operational efficiency. Specialized in inventory management and digital storefront optimization, delivering seamless customer experiences and reducing errors. EMPLOYMENT HISTORY

Sep 2021 Customer Service Representative, MoreFlavor! Handle high-volume customer inquiries via email and phone, ensuring excellent satisfaction ratings through prompt and empathetic issue resolution. Verify and process customer orders, minimising errors and preventing shipping delays. Maintain QA documentation and inspection records to enhance operational accuracy. Collaborate with inventory and fulfillment teams to communicate stock needs and expedite order processing.

• Resolved customer issues efficiently, achieving a 95% satisfaction rate.

• Processed orders with 99% accuracy, reducing shipping delays.

• Improved QA documentation efficiency by 20% through streamlined record-keeping.

• Coordinated with teams to ensure timely order fulfillment, enhancing overall service delivery. Sep 2020 — Nov 2020 Site & Social Media Coordinator (Contract), Bravado Vibes LLC

Oversaw digital product catalog on Wix, optimising listings, images, and descriptions for enhanced discoverability. Created and scheduled promotional content on Facebook and Instagram, supporting product launches and sales campaigns. Conducted QA on website copy, product links, and branding to maintain a consistent customer experience. Collaborated with designers and stakeholders to ensure accurate, on-brand product information.

• Enhanced product visibility through effective catalog management.

• Boosted engagement with targeted social media campaigns.

• Ensured high-quality user experience via thorough QA processes.

• Maintained brand integrity through strategic collaboration. Jan 1998 — Jan 2020 Office Manager / E-Commerce Specialist, ThimbleCreek Boutique

Oversee billing, invoicing, and accounts receivable using QuickBooks and Excel, generating reports and reconciling accounts. Maintain accurate financial and inventory records through daily data entry and balanced registers. Supervise order fulfillment and manage inventory for 25+ SKUs, coordinating restocking with suppliers to reduce stockouts. Develop and manage Etsy and WordPress storefronts, creating SEO-friendly listings and updating product content.

• Directed billing processes, enhancing reporting accuracy.

• Streamlined order verification, improving fulfillment turnaround.

• Created engaging newsletters and social media campaigns to boost sales.

• Managed inventory control, reducing stockouts through effective supplier communication. EDUCATION

Associate of Science

AREAS OF EXPERTISE Data Entry Expert Customer Service Expert Order Processing Expert Inventory Management Expert Quality Assurance Expert Social Media Promotion Expert QuickBooks Expert E-commerce Management Expert

Microsoft Excel Expert Client Support Expert

Contact this candidate