Strategic Learning & Operations Executive

Ralph G. Luchs

Strategic Leader - Customer Engagement, Business Operations, Technology Certifications

******@*******.*** https://www.linkedin.com/in/ralphgluchs 360-***-****

Strategic Learning & Operations Executive with 20+ years leading global customer education, technical training, and operational excellence initiatives across Fortune 100 and high-growth tech companies. Proven track record in building enterprise learning infrastructures reaching 1M+ learners annually, leading teams of 100+, and driving cross-functional strategy at the VP and C-level. Known for scaling programs, centralizing operations, and launching industry-recognized certification programs that accelerate growth.

Education

M. Ed. in Adult Education

Colorado State University - Fort Collins, CO Dec. 2004

B.S. in International Management

Golden Gate University - San Francisco, CA Dec. 1998

Work Experience

Head of Learning Tech & Product Demos Mar. 2018 – Jul. 2025 AWS/Amazon Kuiper

Spearheaded global process transformation for AWS Training & Certification and Amazon Kuiper Satellite Antennas, scaling delivery to 1M+ learners & customers annually across customers, partners, and internal stakeholders; designed enterprise-wide digital badging and LMS strategies that modernized education infrastructure and reduced operational complexity for a global business.

•Defined and implemented AWS Digital Badging strategy for over 1M validated learning outcomes & Learning Management System for over 500K learning transactions

•Defining strategy, objectives, and implementation plans for Customer Demos, Business Previews, and Employee Beta testing of Kuiper network, equipment, and services

Lead Certification Solutions Architect Jul. 2015 – Feb. 2018 Hewlett Packard Enterprise

Managed training & certification portfolio for HPE Storage Solutions Architect certifications for HPE Channel Partners and Pre-sales Employees.

•Developed and implemented 3 new certification testing methods to maintain relevance of HP/HPE Technology Certifications for our Channel Partner audience

Director Learning Services & Technology Feb. 2014 – Jun. 2015 Johnson Controls Inc

Established shared services function for Talent Management and Learning & Development Center of Expertise, including leading instructional design, vendor management and budgeting, and event operations.

•Defined catalog of global, enterprise learning support services with process maps, workflow automation, and cross-functional resource distribution

•Leader, JCI Manufacturing Operational Excellence Academy

Director Customer Education Jan. 2012 – Feb. 2014 Puppet Labs

Defined Puppet certification curriculum while establishing, and growing Puppet Labs Customer Education and Certification department.

•Evolved Professional Services custom training into scalable and repeatable Puppet Certification Curriculum & Program

Director Product Information Jan. 2010 – Dec. 2011 Research in Motion

Led department of 140 technical writers, editors, and program managers responsible for developing and delivering customer facing content for BlackBerry product documentation, training, and certification. Generated on-device and web-delivered content for global End-User, Developer, Administrator, and Customer Support audiences for all BlackBerry products.

•Integrated 2 disparate content development departments to minimize processes for better efficiency between content development and delivery departments.

Certifications

Amazon Web Services Certified Cloud Practitioner

Storage Networking Industry Association SNCP Certified Storage Engineer

Colorado State University Post-Secondary Teaching Certification

American Council on Exercise Group Fitness Instructor

Scuba Schools International Dive Control Specialist

Languages

•German and English – Fluent

•Latin, Japanese, French, Polish, and Russian - Beginner

Additional Work History

•Director Education Delivery Services ESRI

•Education Director SNIA

•Strategic Alliance Manager & Customer Support Engineer Hewlett Packard

•Volunteer full-time Missionary Church of Jesus Christ of Latter-day Saints

•Passport & Citizenship Clerk American Consulate General

•Public Administration Apprentice Landesamt für Datenverarbeitung & StatistiK

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