Inside Sales & Customer Service Leader
Resume:
Tracy Redman
Plainville, CT *****
***************@*****.***
Professional Summary
INSIDE SALES ACCOUNT MANAGER & CUSTOMER SERVICE MANAGEMENT Results-oriented professional with extensive experience with Inside Sales and Customer Service Management. Highly regarded as a top sales performer with a passion to provide world class customer care and determination to set the bar high for new business & retention sales. Willing to relocate: Anywhere
Work Experience
Home Caregiver
Plainville, CT
January 2025 to Present
• Managed all aspects of daily care for two adults, including medication administration, medical and PT appointment scheduling, and personal care.
• Coordinating/managing at-home physical therapy schedules, meal preparation, and all day-to-day needs Follow-up Sales Specialist
Burlington Medical (6-month Remote Contract)-Newport News, VA October 2024 to March 2025
• Conducted quote follow-ups with assigned healthcare facility clients
• Maintained strong customer relationships to ensure seamless service Inside Sales
Securitas Healthcare-Plainville, CT
January 2021 to March 2024
• Conduct outbound sales calls delivering immediate, tangible product insights for potential clients.
• Develop and maintain relationships with potential and existing customers through effective communication, follow-ups, and provided valuable insight.
• Collaborate closely with client executives to ensure a seamless sales experience
• Meet and exceed assigned monthly/yearly sales quota with specific quotas related to existing & new clients Customer Coordinator/Inside Sales
Beekley Corporation (Prestige Lane Hospitality Brands)-Bristol, CT January 2013 to December 2020
• Responsible for multiple purchasing contracts, including quotes, cross selling, invoice requests, & research new hotels; along with ensuring brand standard needs are met for hotel compliance
• Forecasted over 1 million dollars within sales territory in a 12 month span for custom hotel collateral • Working with customers to understand their needs of customizing the product. • Promote social media and hotel outlets on collateral sold
• Meet and exceed sales goals, and surpass placement goals for prospecting new business Manager Customer Care Team
Beekley Corporation-Bristol, CT
January 2010 to December 2012
• Supervised a call center ream of five employees; including management of front desk reception • Handled quality assurance, call auditing, customer calls, and processed orders • Handled training for new hires, along with retention training
• Troubleshoot customer issues, addressed complaints and provided conflict resolution Call Center Representative
Otis Elevator-Farmington, CT
January 2008 to December 2010
• Managed & dispatched calls to Otis mechanics for customers in the North American Region; Exceeded Call Quality guidelines; Average talk time is about 1 minute
• Controlled ADA Emergency calls for circumstances within the elevators (Average 160 calls per day) • Communicated updates for customer call screens and with Otis mechanics Education
Attended
Tunxis Community College-Farmington, CT
January 1998 to December 1999
Central Connecticut State University-New Britain, CT January 1995 to December 1997
Skills
• Ability to adapt quickly and effectively
• Supervising experience
• Medical sales
• Leadership
• CRM sales tool
• Learning technology
• 15+ years of successful customer service skills
• Service Matrix
• Excellent communication/interpersonal skills
• Call center management
• Computer skills
• Sales
• ESI COMPASS
• Trend Central Professional development classes such as selling techniques • B2B sales
• Microsoft Office applications (Word, Excel, Outlook, PowerPoint & Access) • Insurance sales
• Salesforce
• Implemented 20 Days to The Top Sales Strategy by Brian Sullivan workplace. • Microsoft Access
• Dependable and well organized LinkedIn
• Google Docs
• 10+ yr of exceptional call center customer service
• Computer literacy
• Organizational skills
• AMISYS
• Excellent teamwork and leadership skills
• Sales management
• Customer service
• Marketing
• Time management
• 10+ years of proven Inside Sales
Links
Linkedin.com/in/tracyredman
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