Senior FinTech technology executive with CLM and cloud SaaS leadership

MAHMOUD ABUALSOUD

Allentown, PA +1-484-***-**** ************@*****.***

Australian Citizen US Permanent Resident

LinkedIn: linkedin.com/in/mahmoudabualsoud

PROFESSIONAL SUMMARY

Technology executive with nearly 20 years of experience in fintech, client lifecycle management (CLM), and cloud-native SaaS platform delivery across the banking and financial services sector.

Architecting AI-powered, workflow-based distributed systems that automate KYC/AML compliance, client onboarding, payment orchestration, and regulatory processes.

Leading cross-functional teams across AMER and APAC regions, driving cloud SaaS strategy, platform migration, and service delivery at scale.

Hands-on expertise in cloud infrastructure (AWS, Azure, DigitalOcean), SaaS multi-tenancy, event-driven microservices, and intelligent automation.

Strong understanding of banking technology standards and regulatory frameworks including SOC 2, GDPR, and data residency requirements.

PMP-certified professional combining strategic leadership with deep technical execution.

CORE COMPETENCIES

Domain: Client Lifecycle Management (CLM), Fintech, Banking & Financial Services, KYC/AML, Regulatory Compliance

Architecture: Cloud SaaS, Distributed Systems, Microservices, Event-Driven Design, Multi-Tenancy & Scalability

Technology: AI-Powered Workflow Automation, Payment Orchestration, Cloud Infrastructure (AWS, Azure, DigitalOcean)

Compliance: SOC 2, GDPR, Data Residency, Audit & Governance

Leadership: Cross-functional Team Leadership, Project Management (PMP), Stakeholder & Vendor Management

TECHNICAL SKILLS

Languages: C#, Java, TypeScript, PL/SQL, VB.NET, COBOL

Frontend: React 19, TypeScript, Material UI (MUI), TanStack React Query, React Hook Form, Zod, Vite

Backend: .NET 10, ASP.NET Core, Entity Framework Core, MediatR (CQRS), FluentValidation, Hangfire, ELSA Workflows

Cloud & Infrastructure: AWS (RDS, EC2), Microsoft Azure, DigitalOcean, Docker, Nginx, Redis

Databases: PostgreSQL, Oracle, Sybase, MS SQL Server, MySQL, Elasticsearch

Integration & Messaging: Stripe, Zoom API, Kafka, ActiveMQ, Solace, REST APIs, JSON, XML

Tools & Platforms: Jira, Azure DevOps, Git, TFS, Postman, Swagger, Serilog, Business Objects

Application Servers: IIS, WebLogic, Oracle Application Server, JBoss, Apache Tomcat

Operating Systems: Windows Server, UNIX (Solaris), Linux (Red Hat, Kali Linux)

ERP & Enterprise: SAP, Oracle HRMS, Kofax MarkView, Fenergo SaaS, Microsoft CRM

PROFESSIONAL EXPERIENCE

Extended Solutions LLC

Chief Technology Officer (CTO) Remote Jan 2025 - Present

Led the end-to-end delivery of the JAPA Portal - a cloud-native, AI-enhanced client lifecycle management (CLM) SaaS platform for the Jordanian American Physicians Association, serving 8,000+ members and 500+ active physicians.

Defined product vision and cloud SaaS strategy, architecting a workflow-based distributed system with event-driven processing, CQRS/MediatR patterns, and Clean Architecture on .NET 10, React 19, and PostgreSQL.

Designed intelligent workflow automation using ELSA Workflows 3.x to orchestrate the full client lifecycle - onboarding, document verification, compliance review, approval routing, payment, and seat allocation.

Delivered a fintech-grade payment orchestration layer via Stripe, enabling secure transaction processing, deposit holds, automated refunds, webhook-driven reconciliation, and overbooking prevention.

Implemented a membership lifecycle management system with automated renewals, grace period handling, subscription upgrades, and integrated payment processing.

Built AI-assisted review workflows with intelligent status routing, automated scoring, and decision-support capabilities to accelerate application processing.

Developed a multi-channel notification engine (email, in-app, real-time) with configurable message templates, audit trails, and data retention policies for regulatory traceability.

Engineered role-based access controls with database-driven permissions, structured audit logging, and correlation-based observability aligned with SOC 2 and data protection standards.

Integrated Zoom API for automated interview scheduling with ICS calendar invitations and real-time notifications across distributed stakeholders.

Managed cloud-native SaaS deployment on DigitalOcean App Platform using Docker containerization, managed PostgreSQL, Redis caching, Hangfire distributed job processing, and Nginx - ensuring high availability, scalability, and production reliability.

Fenergo Inc.

Director of Customer Support - AMER (Promoted - Relocated to US) New York, USA Jun 2023 - Jan 2025

Director of Customer Support - APAC (Promoted) Sydney, Australia Sep 2022 - Jun 2023

Customer Support Manager - APAC (Promoted) Sydney, Australia Oct 2021 - Sep 2022

Technical Account Manager - APAC Sydney, Australia Jan 2020 - Oct 2021

Led customer support operations for Fenergo CLM (Client Lifecycle Management) platform across AMER and APAC regions, managing teams of product consultants, developers, and support engineers serving Tier-1 financial institutions.

Drove support strategy for Fenergo KYC/AML, client onboarding, and regulatory compliance modules used by global banks for anti-money laundering and risk assessment workflows.

Managed Fenergo cloud SaaS and on-premise CLM platform operations, supporting clients through cloud migration, multi-tenant deployments, and ensuring platform uptime across complex fintech environments.

Partnered with Engineering and Professional Services to resolve critical issues in workflow-driven distributed systems, improving resolution times and platform stability.

Mentored teams on Fenergo system architecture, data model, and workflow engine to strengthen technical depth across the support organization.

Delivered executive summaries, SLA reporting, and governance presentations to C-level stakeholders at major financial institutions.

Conducted post-incident reviews, root cause analyses, and escalation management for production issues in SOC 2 regulated financial environments.

Coordinated disaster recovery testing and business continuity planning for mission-critical CLM systems in compliance with banking technology standards and audit requirements.

Tungsten Automation (formerly Kofax) - Australia

Senior Application Support Engineer Sydney, Australia Sep 2012 - Jan 2020

Provided Level 2/3 support for Kapow (Robotic Process Automation) and Kofax MarkView (Accounts Payable Automation) platforms.

Resolved complex technical issues, maintained an internal knowledge base, and logged defects and enhancement requests with engineering.

Developed custom debugging, monitoring, and support tools using Oracle PL/SQL, Java, and .NET.

Supported Kofax Capture platform and related document processing modules for enterprise clients.

JP Morgan Chase Bank (WSS)

Production Support Specialist Sydney, Australia Nov 2010 - Sep 2012

Supported funds accounting applications and securities trading systems in a high-availability production environment.

Resolved production incidents, developed diagnostic SQL scripts, and maintained monitoring systems.

Created project checklists and implementation plans for production deployments and system changes.

Housing Bank for Trade & Finance

Technical Project Manager Amman, Jordan Jul 2008 - Jun 2010

Managed the Oracle ERP-HRMS project implementation, coordinating between technical teams and business stakeholders.

Oversaw support and maintenance of trading applications and banking systems.

Coordinated with internal users and external vendors for system support, deployments, and upgrades.

Saraya Development Group

Senior Application Support Officer Amman, Jordan Nov 2006 - Jul 2008

Participated in SAP ERP implementation and led full-cycle implementation of Microsoft CRM, RMS, and Alloy Navigator.

Managed technical administration and maintenance of critical enterprise systems.

Capital Bank

Developer Amman, Jordan Jan 2005 - Oct 2006

Developed reports using Micro Focus COBOL and Business Objects for banking operations.

Built application subsystems using Visual Basic and VB.NET.

EDUCATION & CERTIFICATIONS

PMP (Project Management Professional) Certified 2010

Master of Computer Science New York Institute of Technology 2004 - 2007

Bachelor of Computer Science Applied Science University 2000 - 2004

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