Comunications Specialist

Aneesa Mukkarram

Mississauga, ON 647-***-**** ********@*******.*** LinkedIn

Internal Communications & Employee Engagement professional with 8+ years of experience in communications planning, content development, intranet management, and change communications, driving organizational alignment across banking, pharmaceutical, logistics, and regulatory environments.

SKILLS

Communications: Internal Communications, Employee Engagement, Corporate Messaging, Change Communications, Communications Planning, Intranet Content Management, Newsletter & Email Campaigns, SOP & Process Documentation, Knowledge Management, Stakeholder Communication, Audience Segmentation, Organizational Alignment, Proofreading & Editing

Digital & AI Tools: ChatGPT, Microsoft Copilot, Gemini, SharePoint (Intranet), Microsoft Teams, Power Apps, Canva, Oracle Fusion, SAP, NetSuite, Sage 300/500, QuickBooks, Coupa, MS Excel, Google Sheets

EDUCATION & CERTIFICATIONS

Change Management Certification 2026 Introduction to AI – Google Certification 2026 AI for Writing and Communicating – Google Certification 2026 Diploma, Accounting & Computers – Toronto School of Business BA, English Literature (ICAS Evaluated) Financial Accounting Co-op Certificates TESL 2014 Intermediate Excel 2026

PROFESSIONAL EXPERIENCE

Andrew Peller Ltd

Internal Communications & Billing Operations Specialist Jan 2026 – Feb 2026

•Developed and distributed internal communications supporting billing workflow changes, driving process adoption and organizational alignment across finance teams.

•Maintained intranet content and internal knowledge base, ensuring staff had timely access to accurate process updates and policy changes.

•Created standardized newsletter and announcement templates for recurring finance communications, improving message consistency and employee experience.

•Coordinated two-way communication channels between finance and operations, gathering staff feedback to inform process improvements.

Ontario College of Pharmacists

Finance Operations & Vendor Communications Analyst Oct 2025 – Jan 2026

•Produced internal communications and process guides tailored to distinct audience segments across finance, compliance, and operations teams.

•Managed intranet content and knowledge base resources, reducing recurring staff inquiries by improving self-serve documentation clarity.

•Drafted change communications for regulatory process updates, supporting transformation enablement and staff alignment.

•Developed structured FAQ documentation and reference materials to address recurring vendor and employee inquiries.

First Canadian Title

IT Vendor Communications Specialist Mar 2025 – Sep 2025

•Developed multi-channel internal communications including process updates, project announcements, and cross-department briefings.

•Maintained an editorial calendar for vendor workflow updates, ensuring consistent and timely messaging across IT, finance, and operations.

•Created standardized communication templates supporting organizational alignment between procurement, IT, and operations stakeholders.

Innomar Strategies (Cencora)

Vendor Communications & Finance Operations Coordinator Jan 2024 – Mar 2025

•Led internal content development for AP automation rollout, translating complex system changes into clear employee-facing communications.

•Leveraged AI tools (Copilot, ChatGPT, Gemini) to accelerate content drafting by 40%, improving turnaround for newsletters, SOPs, and process guides.

•Supported employee engagement by contributing to onboarding communications, training materials, and knowledge management resources.

•Maintained internal knowledge base ensuring accuracy, accessibility, and up-to-date messaging across compliance and operations teams.

Purolator

Vendor Communications & Operations Administrator Mar 2023 – Oct 2023

•Developed internal communications and reference guides for recurring billing processes, reducing error rates and follow-up volume across logistics teams.

•Supported communications planning for month-end close cycles, ensuring timely and consistent messaging to operations stakeholders.

•Created two-way feedback mechanisms between vendor teams and internal operations to improve resolution tracking and communications governance.

Scotiabank

Finance Operations & Reporting Analyst Jan 2022 – May 2023

•Drafted internal reports, executive briefings, and process summaries for leadership review, aligning messaging to organizational tone and strategy.

•Communicated reconciliation discrepancies and resolutions to internal stakeholders, improving reporting accuracy and cross-team transparency.

•Supported internal control documentation, contributing to a structured communications framework for compliance and audit readiness.

Change Manager

Eunoia Technology Solutions Jan 2019 – Dec 2021

•Led the communication strategy for a large-scale enterprise, data migration at a major financial institution, ensuring clear, consistent messaging across impacted business units

•Partnered with cross-functional teams to build an accurate stakeholder map aligned to the organization’s operating model and datasets owned/managed by each group.

•Worked closely with Data Scientists and Data Engineers (SME’s) to identify and document key data sources, dependencies, and impacts across stakeholder groups.

•Applied PROSCI change practices to complete a Change Impact Analysis and translate findings into a practical communication and training approach for data users.

•Developed and delivered data strategy and AI education campaigns across multiple channels (newsletters, intranet content and tailored slide decks) to drive awareness and readiness

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