Strategic Program Leader - Operations & Change Excellence

Professional Summary

Visionary Program Manager and Operations Director with 20+ years of experience driving enterprise transformation, operational excellence, and change enablement across global life sciences organizations. Certified Six Sigma Black Belt and Agile Scrum Master with a strong track record leading multimillion-dollar initiatives, optimizing operations, and delivering measurable results in highly regulated environments.

Expert in translating complex business problems into analytical requirements, defining KPI frameworks, and enabling data-powered decision-making. Specialized in change management, training, and communications—designing scalable enablement programs that drive adoption, reduce resistance, and support data-centric transformation. Skilled in Lean Six Sigma methodologies, experimentation, and data storytelling, with experience partnering across data, technology, and business teams to operationalize insights and support AI/analytics adoption through executive-ready narratives.

Core Competencies

Operations Leadership: Strategic Planning, KPI Development, Resource Optimization, Budget Oversight

Statistical Analysis, Data Quality, Data Governance

Program & Project Management: PMO Governance, Agile/Waterfall Execution, Risk Mitigation, Portfolio Management

Change Management: Prosci ADKAR, Organizational Readiness, Cultural Transformation, Executive Coaching

Training & Communications: Curriculum Design, E-learning, Workshop Facilitation, Knowledge Management

Tools & Platforms: Power BI, Minitab, SharePoint, Microsoft Suite, Smartsheet, Confluence

Industry Focus: Life Sciences, Pharma, Healthcare, Regulatory Compliance, Global Operations (Americas, EMEA, APAC)

Key Achievements

Improved Operational Efficiency by 25% through strategic alignment and process optimization at Amplexor.

Accelerated delivery timelines by 20%

Boosted Training Completion Rates by 30% by designing and delivering engaging training programs.

Reduced Resistance to Change by 40% via comprehensive OCM strategy and employee engagement initiatives.

Accelerated Project Delivery by 20% by implementing a new project management methodology.

Led Global Programs Across EMEA, APAC, and Americas ensuring strategic alignment and regulatory compliance.

Directed Enterprise-Wide Change Strategy at Merck, including stakeholder analysis and training enablement.

Mentored and Developed High Performing Teams in Lean principles and strategic execution.

Streamlined Client Onboarding and Engagement at Komodo Health, improving satisfaction and alignment.

Recognized by Senior Leadership for Excellence in leadership and organizational contributions at Amplexor.

Improved operational efficiency by 25% using data-driven process analysis and KPI redesign.

Increased training program completion by 30% through analytics-informed content optimization.

Reduced resistance to change by 40% using data-backed readiness assessments and adoption metrics.

Built dashboards, reporting frameworks, and data governance processes supporting enterprise transformation.

Professional Experience

Senior OCM Consultant

Red Nucleus Aug 2025 – Present

Led change initiatives for life sciences clients, enhancing operational efficiency and compliance.

Designed strategic roadmaps and training programs to support Lean transformation.

Coached teams and leaders on performance excellence and cultural change

Maintain comprehensive project documentation, including meticulously crafted project plans, detailed status reports, and other vital documents, fostering transparent communication and facilitating streamlined project tracking from inception to completion

Analyzed operational and adoption data (readiness assessments, survey results, KPIs) to identify change risks, trends, and intervention points

Defined success metrics and adoption indicators to measure effectiveness of change and training initiatives

Translated qualitative and quantitative findings into executive-level insights and actionable recommendations

Supported data-informed decision-making by synthesizing stakeholder inputs, performance metrics, and delivery status into concise reports

Professional Development & Career Transition

May 2025 – August 2025

Completed Project Management Professional (PMP) training courses to deepen expertise in project planning, execution, and stakeholder management

Engaged in continuous learning through LinkedIn Learning, focusing on leadership, agile methodologies, and data-driven decision-making

Actively networked and explored industry trends to align next career move with evolving market needs

Prepared for re-entry into the workforce by refining resume, portfolio, and interview strategy

Change Management & Training Specialist

Momento LLC (Merck Pharmaceuticals) Oct 2023 – Apr 2025

Directed enterprise-wide change strategy for major implementation projects.

Developed stakeholder engagement plans, training programs, and readiness assessments.

Created knowledge sharing resources to support long-term adoption and performance.

Directed enterprise-wide change strategy including stakeholder analysis and training enablement.

Conducted data-driven readiness and impact assessments to identify patterns in resistance, adoption gaps, and training needs

Analyzed engagement metrics, feedback data, and completion rates to refine change strategies and learning approaches

Designed pilot initiatives and iterative rollout plans using test-and-learn methodologies

Presented insights and trends to leadership to guide prioritization and risk mitigation decisions

Client Services Business Operations Director

Komodo Health Jan 2020 – Jun 2023

Led cross-functional teams in delivering operational excellence and process improvements for life sciences organizations.

Oversaw strategic initiatives, Lean transformations, and compliance enhancements across multiple client engagements.

Mentored team members and clients in Lean tools and change management practices.

Developed and implemented client onboarding processes, ensuring smooth transitions and alignment with client expectations.

Conducted regular client feedback sessions to gather insights and improve service offerings.

Collaborated with clients to understand their business objectives and tailored solutions to meet their specific needs.

Leveraged operational, performance, and client feedback data to identify trends, inefficiencies, and optimization opportunities

Defined KPIs and success metrics to measure operational performance and client outcomes

Translated complex datasets into executive dashboards and summaries to inform strategic decisions

Led cross-functional reviews of data insights to drive continuous improvement and service innovation

Senior Program Manager

Amplexor Jan 2019 - Jan 2020

Managed regulatory and quality-focused programs within the life sciences industry, ensuring compliance with evolving industry standards.

Developed communication plans to effectively convey strategic priorities across diverse teams.

Facilitated executive leadership alignment on key business initiatives and organizational changes.

Led a global team, fostering career development and high-performance culture through coaching and mentorship.

Directed organizational change management (OCM) initiatives, leading cross-functional teams to implement change strategies that enhanced operational efficiency and employee engagement.

Designed and delivered comprehensive training programs, including interactive e-learning modules, workshops, and job aids, to support the adoption of new systems and processes.

Mentored and coached training leaders, ensuring consistent delivery of high-quality training across the organization.

Led the development and implementation of leadership training programs, focusing on enhancing leadership skills and fostering a culture of continuous improvement.

Collaborated with senior leadership to identify training needs and develop strategic training initiatives that aligned with organizational goals.

Implemented best practices in training and development, leveraging data analytics to measure training effectiveness and drive continuous improvement.

Achieved a 30% increase in training program completion rates by developing engaging and interactive training materials.

Successfully led a major organizational change initiative that resulted in a 25% improvement in operational efficiency.

Developed a comprehensive OCM strategy that reduced resistance to change by 40% and increased employee engagement.

Implemented a new project management methodology that improved project delivery times by 20%.

Received recognition from senior leadership for outstanding leadership and contributions to the organization's success.

Analyzed program performance data, delivery metrics, and risk indicators to forecast outcomes and inform leadership decisions

Used structured data analysis to evaluate effectiveness of change initiatives and training programs

Supported evidence-based decision-making by synthesizing program data into executive-ready insights

Partnered with stakeholders to define measurable success criteria and track progress against targets

Senior Program Manager

Atlas Consulting Jul 2018 - Dec 2020

Oversaw large-scale, global programs in the life sciences sector, aligning deliverables with strategic goals.

Led Medical Affairs–focused programs across multiple pharmaceutical and biotechnology organizations, supporting strategic initiatives within regulated environments.

Oversaw operational planning and execution for complex initiatives, ensuring documentation integrity, milestone tracking, and compliance with internal SOPs and industry standards.

Managed end-to-end program coordination, including stakeholder communications, executive reporting, budget tracking, and vendor oversight.

Supported Medical Affairs process optimization efforts to enhance transparency, decision-making cadence, and execution efficiency across global teams.

Facilitated change management and enablement activities to drive adoption of new tools, processes, and operating models within Medical organizations.

Delivered executive-ready dashboards and updates to senior leadership, translating operational data into clear, actionable insights.

Senior Program Manager

NOVOCURE Feb 2018 - Jul 2018

Oversaw large-scale, global programs in the life sciences sector, aligning deliverables with strategic goals.

Managed program dependencies, risks, and critical issues, ensuring timely resolution and stakeholder satisfaction.

Managed creative and media agencies in the development of promotional and medical education content, providing strategic direction and ensuring alignment with brand messaging.

Directed agency relationships, implementing best practices for promotion review teams (PRT) and optimizing the process for content approvals across therapeutic areas.

Guided the Change Advisory Board to oversee change management governance and effective implementation.

Leveraged program management expertise to create detailed schedules, identify resource requirements, and set achievable milestones for projects. Designed and developed comprehensive training materials, including interactive e-learning modules, user guides, and job aids tailored to diverse audiences.

Independently facilitated dynamic training sessions across virtual and in-person platforms, achieving high engagement and knowledge retention rates.

Mentored junior staff in project management principles, best practices, and techniques.

Reviewed program and operational datasets to identify dependencies, risks, and performance trends

Applied scenario analysis and forecasting techniques to support program planning and resource allocation

Consolidated insights from multiple data sources into clear recommendations for senior leadership

Supported governance decisions by translating data findings into risk and impact narratives

Senior Program Manager, Communications & Change Management, Training Specialist

CAI (Various Life Sciences / Major Pharma)

May 2015 - Jan 2018

Implemented communication strategies for large-scale organizational change initiatives. Managed resource needs and coordinated with senior leaders to align program objectives. Facilitated comprehensive gap analyses and solution recommendations, deconstructing technical concepts to build actionable process flows and impact statements for company-wide initiatives.

Championed a culture of continuous improvement by developing scalable change frameworks, reducing resistance to new systems by 40% through targeted training and support activities.

Collaborated with Global Medical Affairs teams to align on medical education content, ensuring regulatory compliance and scientific accuracy for global healthcare campaigns.

Streamlined communication between marketing and medical affairs to align content creation with current scientific research and key data points.

Developed integrated content for both promotional use and scientific leader engagements, ensuring a seamless experience for key opinion leaders and medical stakeholders.

Led change management initiatives and developed training materials for new system adoption Conducted change readiness assessments and facilitated change management workshops.

Facilitated meetings between stakeholders at all levels of the organization.

Conducted team-wide training assessments and developed personalized learning plans to upskill employees in new software capabilities and methodologies.

Authored and delivered training documentation, ensuring alignment with company-wide change management initiatives.

Leveraged program management expertise to create detailed schedules, identify resource requirements, and set achievable milestones for projects.

Successfully managed complex projects to completion with a focus on customer satisfaction and meeting tight deadlines.

Conducted gap analyses using qualitative and quantitative inputs to identify systemic issues and improvement opportunities

Analyzed adoption data, engagement metrics, and feedback trends to refine communication and training strategies

Designed and executed pilot programs to test assumptions and validate change approaches

Translated complex technical and data-driven insights into clear, actionable guidance for non-technical stakeholders

Developed and implemented project plans, tracked progress, and identified risks to ensure successful delivery of client expectations.

Applied change management procedures to streamline processes and enhance productivity. Coordinated between technical teams to ensure high-quality product development cycles.

Utilized strong communication skills to effectively present ideas, negotiate solutions, and build consensus among team members.

Implemented change management process improvements, ensuring alignment with business objectives.

Leveraged program management expertise to create detailed schedules, identify resource requirements, and set achievable milestones for projects.

Successfully managed complex projects to completion with a focus on customer satisfaction and meeting tight deadlines.

Provided leadership in cross-functional teams to drive strategic initiatives forward. Managed multiple concurrent tasks in a fast-paced environment.

Oversaw implementation of digital change communication strategies for Medical Affairs Developed stakeholder engagement plans.

Developed integrated content for both promotional use and scientific leader engagements, ensuring a seamless experience for key opinion leaders and medical stakeholders.

Collaborated with subject matter experts across departments to develop comprehensive curricula for various topics.

Assisted in the design of online learning experiences incorporating multimedia elements such as audio, video, animation and gaming components.

Education

University of San Diego – Master’s in Cybersecurity Operations and Leadership

Immaculata University – BA in Organizational Dynamics

Certifications

Certified Project Management Professional

Certified Six Sigma Black Belt

Agile Scrum Master

Prosci® Change Management (In Progress)

Additional Qualifications

Extensive experience of global operations (Americas, EMEA, APAC)

Strong strategic, analytical, and collaborative leadership skills

Deep expertise in pharmaceutical and regulatory environments

Willing to travel domestically and internationally

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