Operations Leader with Proven Sales & Ops Expertise

OLUWATOYIN JACINTA BABATOLA

Email: **********@*****.***

Telephone: 090********

SUMMARY

A seasoned operations management professional with over a decade of experience in optimizing business processes and driving high-quality service delivery. With a strong background in overseeing diverse teams and managing complex projects, Oluwatoyin has consistently demonstrated the ability to enhance operational efficiency and foster productive client relationships. Their expertise spans various industries, including facility management, healthcare, education, and insurance, showcasing a versatile skill set adaptable to different organizational needs. Committed to continuous improvement and excellence, Oluwatoyin is adept at navigating challenges and implementing strategic solutions that contribute to organizational success.

PROFESSIONAL EXPERIENCE

Panache Facility Management

Operations Manager

(July 2020 - Present)

Responsible for overseeing and optimizing the day-to-day operations of a company to ensure efficiency and productivity. My key duties include:

Strategic Planning: Developing and implementing operational policies and procedures to support the company's goals and objectives.

Team Coordination: Managing and coordinating different teams to foster collaboration and ensure smooth operations.

Performance Analysis: Assessing and analyzing departmental budgets and performance metrics to find ways to optimize profitability and efficiency.

Stakeholder Communication: Communicating with stakeholders about company priorities, projects, and any potential issues.

Problem-Solving: Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.

Compliance: Ensuring that organizational processes comply with legal regulations and industry standards.

Resource Management: Overseeing the procurement of materials and resources and ensuring their optimal utilization.

Quality Control: Managing quality standards to ensure that the company's products or services meet customer expectations.

Employee Development: Inspiring and motivating employees through positive encouragement and incentive initiatives.

AMA-Dove Nigeria Ltd (International Education Company)

Operations Officer/Recruiter

(2017 - 2019)

Recruit and advise potential clients on the best and most suitable international education options.

Provide guidelines on admission processes and visa applications.

Advise clients on a range of schools across countries and help connect them with their preferred choices.

MUTUAL BENEFITS LIFE ASSURANCE

Sales Executive

(2012 - 2016)

Represent the company's values, vision, and products to existing clients and prospective buyers.

Help customers understand their current state and the protection they need, bridging the gap to their desired state.

Provide quality after-sales service, ensuring customer satisfaction, loyalty, and retention.

Collect premiums as an account officer.

Monitor clients' transactions and ensure proper documentation.

Maintain continuous relationships with clients.

Arik Air Limited, PR & Communications Department

PR & Communications Officer

(2011 - 2012)

Oversee internal communications related to business activities, including newsletters and other vehicles to communicate the department and company vision to employees.

Execute corporate PR activities and special assignments, ensuring proper company positioning to investors.

Work with local media agencies and partners to improve and increase coverage for Arik Air.

Serve as a role model for the company culture, achieving frequent, timely, and positive media coverage across all available media.

Handle Arik Air's social media networking (Facebook, Twitter).

Prepare press reviews and reports for top management.

Accomplishments:

Participated in the official launch of the company's new Lagos-Asaba-Lagos route.

Organized and supervised media correspondents reporting on the Asaba route.

Promoted to PR & Communications Officer during my internship.

Attended corporate events such as Oaken events, S.O.S Children's Village get-together, Aviation Stakeholders Roundtable Summit, and Silverbird and Arik Air Independence Day celebration.

Increased the number of followers on Arik Air's social media sites.

Family Support N/P School Kabba (NYSC)

Subject Teacher

(February 2007 - February 2008)

Facilitated personal exercises in selected schools.

Pioneered the formation of the MDG student club in sensitized schools.

GOODWILL AMBASSADORS (Humanitarian Services)

(2017 - 2019)

Coordinated and oversaw the state chapter activities.

Participated in the national outreach for end-of-year giving to the less privileged and vulnerable in the community.

Organized outreaches and seminars to help the less privileged in selected communities.

Visited orphanages with gift items to better cater to the children.

AWARDS

Shell Nigeria University Scholarship Award (National merit)

Overall Best Student (Stay up Aviation) Batch B, 2010 Set

Vice President Nigeria Federation of Catholic Students

General Secretary MDG Club (NYSC)

EDUCATIONAL QUALIFICATIONS

2006 B.Sc. Economics University of Ilorin, Kwara State

2003 Diploma in Money & Banking University of Ilorin, Kwara

1998 WASSCE St. Theresa's College Ibadan, Oyo State

RELEVANT/PERSONAL SKILLS

Ability to assess workload and prioritize effectively.

Highly motivated, adaptable, organized, and perceptive.

Skilled in listening, explaining, and consulting.

Teamwork, leadership, and motivational skills.

REFERENCES: Available on request

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