HR Professional with SHRM CP Certification

JoAnne Koziol

Cell: 813-***-**** Email: ************@*****.***

PROFESSIONAL SUMMARY Dedicated HR professional building and maintaining relationships with internal and external stakeholders in a dynamic, fast- paced environment. SHRM Certified Professional with a clear understanding of employment laws, compliance issues and benefit plans. Continually spearheads process improvements to drive corporate goals and objectives. Customer Service oriented and proven ability to build a culture of trust with peers and stakeholders within all levels of the organization. A model for others to follow by consistently delivering successful results and having a positive attitude.

• International Employment Law • OCONUS Deployment Process

• Program Management • Employee Engagement

• Benefits Administration • Performance Management

• Employee Life Cycle • Training and Development

• HR Policy & Process Design

• HRIS & ATS Management

• Acquisition/Mergers

• Federal Compliance Reporting

EDUCATION 2022 Capella University

Bachelor of Science in Business, Human Resource Management The National Society of Leadership and Success

2020 Society for Human Resource Management

SHRM – Certified Professional – expiration 10/2029 2019 University of South Florida, Tampa, FL

Elite Human Resources Manager Certificate

WORK HISTORY 10/2022 – Current Sr. HR Generalist, OSC Edge, Atlanta, GA (DOD Contractor – Remote) Accomplishments – Revamped and improved the employee handbook start to finish by updating company policies and procedures and adding requirements to ensure compliance with current Federal employment laws. Managed the certification database process, while training an Intern to revamp the database, which resulted in successful results. Updated all job descriptions for each contract to reflect the PWS to ensure accuracy. Implemented new hire orientation for new international contracts. Implemented employee of the quarter, which boosted morale and employee engagement.

• Manages the full employee life cycle

• Manages semi-monthly US payroll and bi-weekly International payroll, including uplifts, COLA, bonuses, rate changes, benefit changes and tax deductions.

• Monitors and processes 401k loans, benefit changes, leave of absences (military leave), while ensuring new hires and terms are enrolled correctly and being deducted accurately during onboarding and offboarding.

• Responsible for reconciling benefit invoices monthly, annually and during benefits open enrollment periods.

• Manages PEO partnerships and works with external HR service providers to ensure efficient HR operations.

• Audit reports for accuracy during benefits open enrollment to ensure employees are enrolled in the correct tier levels and payroll deductions and invoices are accurate.

• Responsible for creating, updating and maintaining companywide job descriptions.

• Consistently researching Federal and State law requirements for new contracts to ensure compliance with Federal and State employment laws.

• Responsible for Government and OFCCP compliance reporting and timeline (AAP, OSHA-300A, EEO-1, VETS-4212). 05/2021 – 11/2021 Sr. HR Generalist (International), Pinnacle Solutions, Huntsville, Alabama (6 Mos. DOD Contract - Remote)

• Responsible for full employee life cycle for international programs, including, recruitment, onboarding, orientation, training, employee relations and terminations.

• Developed and implemented process workflows, trainings and policies for new international government contracts. 10/2016 – 05/2021 HR Manager, ARMA Aviation, Tampa, FL (DOD Contractor) Accomplishments – Single handedly automated the recruiting and onboarding process in Taleo and ADP, as well as the annual benefits open enrollment process in ADP. Successfully integrated HR policies/procedures and HRIS databases of three newly merged companies. Streamlined the deployment process, including several changes and/or restrictions due to COVID-19.

• Supervised two direct reports; HR Generalist and Deployment Coordinator.

• Managed full employee life cycle for recruiting, career fairs, onboarding, out-processing, benefits administration, training, employee relation issues, performance management and disciplinary procedures.

• Managed the OCONUS deployment process for several international government contracts: clearances, NACI, LOAs, CACs, passports, visas and international travel.

• Developed and maintained company policies and procedures to include, OCONUS requirements, medical and CRC.

• Managed, maintained, and updated medevac process and procedures to align with insurance and government protocols.

• Liaison to several Program Managers, while maintaining and building rapport with government officials and subcontractor personnel.

• Managed AAP, Vets-100, and EEO-1 to comply with Federal reporting.

• Oversee compliance for claims processing and resolution regarding STD, LTD, Life, FMLA and DBA/Workers compensation.

• Performed manager and employee training on various HR programs, processes and procedures.

• Managed annual benefits open enrollment, working closely with Brokers to select affordable benefit plans within budgetary requirements.

• Worked closely with Quality, Contracts and Accounting to comply with all contractual requirements: training, AS9100 internal audits, Union CBAs and SCA.

01/2015 – 10/2016 General Manager, Ba Le Corporation, Tampa, FL (3 locations) Accomplishments - Partnered with company Accountant to streamline financial reporting of monthly company sales tax and processing timely payroll. Implemented and presented a harassment training program for employees with 100% compliance.

• Managed all areas of operations which included, on the spot decision making, supporting the staff, 100% interaction with the Guests’, ensuring that the guest needs are the “main focus” while enforcing standards for personnel performance.

• Assessed staffing needs during peak months, conducted hiring events and carried out orientation and training.

• Responsible for interviewing, hiring and directing employees through daily routines, at the same time promoting culture and values.

• Responsible for training employees on Micros POS system, safety procedures, health code violations and safe food handling.

• Provided excellent customer service in all areas by responding to complaints and taking all appropriate actions to turn dissatisfied guests into return guests.

• Controlled cash and credit card transactions, ensuring all financial (invoices, reporting, sales tax) and payroll related administrative duties were completed accurately in QuickBooks.

• Worked closely with local vendors to manage and maintain inventory, food, supplies and repair costs. 12/2009 – 12/2014 Sr. Human Resources Benefits Specialist, Moffitt Cancer Center, Tampa, FL Accomplishments – Revamped the education assistance program by reducing annual cost by $50K. Executed annual benefits open enrollment for 2,000+ employees. Designed and implemented an employee engagement survey with 95% feedback.

• Hand selected to participate in the process improvement committee.

• Managed the day-to-day employee benefit plans for new hires, qualifying events, terminations and insurance claims resolution.

• Managed annual open enrollment process for 2,000 + employees, including audits and reporting through HRIS and data feeds.

• Partnered with brokers and Sr. Management to establish a cost-effective benefit and wellness program.

• Teamed up with AP and Payroll to reconcile billing statements for each benefit plan, including self-bill.

• Managed the employee reward/recognition program and education assistance program.

• Administered Leave/FMLA process and resolved benefit deduction arrears through payroll in a timely manner.

• Responsible for administering retirement plans 401k, 403b, and 401a including, funding, loans, reconciliations and ERISA compliance.

01/2008 – 12/2009 Human Resources Generalist/Recruiter, Select Staffing, Tampa, FL Accomplishments – Successful onboarding of 1,500+ employees during merger/acquisition. Developed and implemented E- Verify training material, as well as, conducting training for 200+ offices nationwide. Successfully completed an HRMS upgrade to PeopleSoft by partnering with outside consultants, working closely to troubleshoot all HR functions, and backing up all system applications required for a full restore.

• Partnered with Sr. Management to administer policies and strategy, while recommending updates and changes as needed.

• Worked in collaboration with assigned hiring managers to perform full life cycle recruitment functions, while providing recommendations on “best fit” candidates.

• Assisted with employee grievances regarding harassment and discrimination.

• Managed the full onboarding process and maintained compliance with E-Verify regulations.

• Guided the termination process and exit interviews including, COBRA and unemployment administration.

• Managed the FMLA process including, compliance with CA State laws regarding CFRA and PDL.

• Administered the company’s harassment training, ethics training and employee anniversary program.

• Performed internal quarterly Form I-9 Audits to ensure that all offices were compliant with the Immigration and Naturalization Service Guidelines.

01/2007 - 12/2007 Human Resources Administrator/Recruiting Coordinator, HealthPlan Services, Tampa, FL

• Directly supported recruiters during career fairs, hiring process and throughout the employee life cycle.

• Recruited, interviewed and facilitated the hiring of diverse and qualified candidates for open positions.

• Coordinated the process for offer letters, background checks and employment verifications.

• Conducted orientation, benefits presentations, and HIPPA training for all new hires.

• Responsible for updating employee handbook, company SOPs and all job descriptions.

• Responsible for completing exit interviews and provided turnover analysis of specific programs to increase retention.

• Served as a backup for weekly payroll processing for 2,000+ employees by utilizing Ceridian.

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