Exceptional Customer Service & Tech Support Expert
Resume:
MARIBEL MOREJON
*************@*****.*** 313-***-**** Mt. Morris, MI 48458
Summary
Dedicated customer service professional skilled in managing high call volumes and fostering strong customer relationships. Expertise in CRM systems and strong active listening and multitasking abilities drive customer satisfaction and company success. Adept at navigating fast-paced environments, delivering effective communication and problem-solving.
Skills
Technical support
Zendesk
SalesForce
Genesys
Twilio
Sendgrid
Ticketing systems
Data Entry
Microsoft Office (Word, Excel, Outlook, Teams)
Tax software troubleshooting
Customer guidance
Startel
Experience
Thomson Reuters Corporation Remote
Product Support Specialist
11/2025 - 01/2026
Delivered expert technical and tax-related support for SurePrep and other Thomson Reuters products to accounting and tax professionals through phone, email, and chat.
Guided users through troubleshooting complex tax calculation errors, software installation, and network configuration problems.
Coordinated with cross-functional teams to efficiently resolve complex customer inquiries.
Maintained comprehensive knowledge of industry standards and product updates, ensuring accurate and relevant support.
Worked as a contractor for Tundra Technical, providing support for Thomson Reuters.
Thomson Reuters Remote
Tax Support Specialist
06/2025 - 11/2025
Provided expert technical and tax-related support for GoSystem Tax RS and OneSource, Thomson Reuters products to accounting and tax professionals via phone and email.
Guided users through troubleshooting complex tax calculation errors, software installation, and network configuration problems.
Guided customers in utilizing Thomson Reuters tax software effectively.
Worked as a contractor at Tundra Technical, providing support for Thomson Reuters products.
Thomson Reuters Remote
Product Support Specialist
12/2024 - 03/2025
Troubleshot software and interface issues on TaxCaddy platform for taxpayers via chat, phone, and email using Zendesk and Genesys.
Guided clients in applying account changes and implementing software updates.
Collaborated with development team in troubleshooting by supplying data and information to facilitate issue resolution.
Worked as a contractor for Tundra Technical, providing support to Thomson Reuters.
Thomson Reuters Ann Arbor / Hybrid, MI
Product Support Specialist
11/2023 - 03/2024
Troubleshot software and interface issues for taxpayers on TaxCaddy platform via chat and email, leveraging Zendesk and SurePrep support tools to enhance user experience.
Guided clients on applying account changes and software updates to ensure optimal software utilization.
Collaborated with development team in troubleshooting by supplying data and insights necessary for efficient issue resolution.
Worked as a contractor for Tundra Technical, providing support to Thomson Reuters.
FCR Roseburg, OR
Customer Service Representative
10/2021 - 07/2022
Answered telephone calls and email inquiries via Zendesk from patients regarding prescription status and assisted with order placements or updates.
Gathered patient insurance details to ensure accurate billing.
Transferred calls to appropriate departments for inquiries beyond CSR scope, ensuring timely resolution of patient concerns.
Quest Software Saint Johns, MI
Customer Service Representative
07/2013 - 12/2014
Processed inbound calls for insurance claims, delivering accurate claim information to insurance industries nationwide, including Roadside Assistance.
Verified coverage and gathered essential dispatch information from customers to ensure timely service.
Coordinated dispatch of service providers, facilitating prompt assistance for insured customers in need.
FNOL Claims: Obtaining information from customers calling to report damages to auto/property and/or glass.
Richard S. Friefeld M.D. North Miami Beach, FL
Front Desk / OB Coordinator
05/2007 - 04/2012
Answered switchboard telephone.
Coordinated patient appointment schedules, optimizing daily operations and minimizing wait times.
Distribute incoming faxes and respond when inquired.
Verify eligibility and benefits for healthcare services and acquiring authorization, when required.
Collect copayments and outstanding balances.
Facilitated patient referrals to Perinatologist and Specialists, enhancing continuity of care and patient satisfaction.
Also obtain authorizations when needed.
Followed up on pending claims and collections, ensuring timely resolution and maintaining accurate financial records.
Signius Communications Miami, FL
Customer Service Operator
05/2001 - 07/2007
Answered calls through Startel system and multiple office lines to provide timely assistance.
Take accurate messages/orders and relay accordingly.
Supervised Customer Service Department and personnel to ensure high-quality service delivery.
Documented processes to improve efficiency and clarity.
Compiled reports for management review.
Assist in all aspects of HR requirements for the department, such as implementation of company policies and health/safety regulations.
Supervised, trained, and developed front-line team members to enhance team capabilities.
Handle escalated customer calls/complaints.
Education
Robert Morgan Educational Center Miami, FL
High school diploma in GEd
09/2001
References
Available upon request.
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