Aspiring Scrum Master with Strong Delivery Focus

Benson W. Manjor [He/Him] *rd

Scrum Master/PSM* /Lifelong learner

Hesperia, California 923**-***-*** 7027 *******@***.***

LinkedIn https;//www.linkedin./in/.com/in/benson-manjor -27570a40

About

A highly-motivated and ambitious Entry level scrum master with more than 8 years’ experience with a keen ability to understand and build complex systems and focusing relentlessly on removing impediments from team and delivering customer-centric products and features. Led team of 5 to 10 people across- technology, business, and design departments. Promoted within 2 years due to strong performance and organizational impact. Proficient at-risk management, project management principles, and conflict resolution skills. These include monitoring, problem -solving, verifying, auditing, directing, supervising, maintaining, reconciling, and directing staff and analyzing. . Dedicated program manager dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Ability to multitask, lead and support team members on various areas or projects. Dedicated to identifying customers’ needs and delivering effective solutions to all problems. Excellent time management.

Experience:

Safety Specialist, Amazon, Rialto, Ca.2020 to present

knowledge of federal, state, local and provincial health, safety and environmental regulations. Train and demonstrate proper base of safety equipment. Work closely with the safety manager on all safety related topics. Responsible for the development, planning and implementation of environmental, health and safety.

Inspect, test, and evaluate workplace environments, equipment, and practices to ensure that follow safety standards and government regulations.

Prepare. written reports on their findings.

Design and implement workplace processes and procedures that help protect workers from hazardous work conditions.

International Fellowship, Los Angeles, CA. Scrum master/ Program Manager, Nov.2009-2020

• Oversaw program changes from inception to successful implementation, resulting in a 20% customer satisfaction improvement and an increase in annual retention of 10%.

Utilized Agile scrum practices to help team increase their velocity within the first year of adoption by 50%

Led a team of 5 project management professionals and conducted semi-annual performance evaluation. Coachevaluationser interns and launched a mentorship program for new joiners in the camp office.

Managed the professional development and training of staff, including internal program and staff evaluations, to drive productivity and effectiveness

.Participated in specific project and perprojectsother duties as assigned.Removed roadblocks to technology- related products development or architecture

• Provided leadership, consultation, and analysis, regarding state-wide, cross-entity or cross-func, national performance, and strategic opportunities. Ensured compliance with company standards, guidelines, and regulatory requirements.

• Identified and recommended approaches to issues and identifies the most effective means of solving the issues,

Mentored a cross-functional team of 10 resources to deliver quality products which led to over $1million 1 million in the organization or company implementation and adaptation of JIRA which reduced the time to create and manage tickets by an average of 3days.

• Facilitated committees and task forces of diverse membership. • Ensured the delivery of high-quality results on time. • Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive.

Program Manager/ Scrum Master- Sabitex Health Care Services, Houston, TX., 2002-2007

Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities.

Identified and recommends approaches to issues and identifies the most effective means of solving the issues.

Facilitated committees and task forces of diverse membership.

Ensured the delivery of high-quality results on time. Led the organization or company implementation and adaptation of JIRA which reduced the time to create and manage tickets by an average of 3days.

• Facilitated and coached team members to help deliver products on timely manner.

• Ensured the delivery of high-quality results on time.

• Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive.

Program Manager/Scrum Master, St. Jean Healthcare, Houston, TX. 02-04

Executive Consultation and Leadership: Acts as an advisor or thought partner by structuring undefined issues for resolution, researching issues, summarizing information and working with relevant stakeholders to provide the executive with the information needed to make sound decisions.

Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities.

Identified and recommended approaches to issues and identifies the most effective means of solving the issues.

Facilitated committees and task forces of diverse membership.

Ensured the delivery of high-quality results on time.

Supervisor Medical Records/Health Information Management.

Kaiser Permanente, Woodland Hills, CA. 93-01.

• Improved records compliance and reduced time- consuming tasks around records storage and retention.

Learn how to record management, supervise, direct, train, and assign the work of clerical, medical records, and other assigned staff, either directly or through subordinate supervisors and lead staff.

Evaluated employee performance and recommended employee selection, initial disciplinary action and other personnel activities.

• Prepared patients’ chart and gathered information and documents from patients.

• Ensured that the medical records are organized, accurate and complete.

Facilitated committees and task forces of diverse membership.

• Safeguarding patient records and ensuring that everyone complies with the HIPA standards.

• Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive.

• Prepared invoices.

Education: La Verne University, La Verne, CA

Masters in business administration [ MBA]

Southern Nazarene University, Bethany, OK.

Bachelor of Art degree in Economics / Political Science

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